anytime call boost

[doblo]

removed anytime calls boost,through my account yesterday(07/09/24)..received confirmation email,but my account is still showing the boost enabled?when will this be updated?

[doblo]

thank you

[Gliwmaeden2]

The cancellation applies from the day it's made, @doblo, so calls thereafter are charged at 24p per minute to ordinary UK landlines.

The billing cycle may be different from the contract end date, and the next bill will reflect changes pro rata.

[doblo]

hi Arne,thanks for that.Are accounts aware that i cancelled "anytime calls" on saturday 07/09/24,the last day of my contract,and "boosts" discount?i dont want to be charged at the full rate.

regards

doblo

[Arne-TalkTalk]

Hi doblo

Looks like this request failed, im not sure why but will flag it to the My Account tetam.  

I have removed it for you today. 

Regards

[doblo]

many thanks for your help.

[Gliwmaeden2]

Annoyingly this is happening increasingly frequently with what should be straightforward functioning for customers in My Account, @doblo.

You can try phoning 03451 720088 or using Chat after 9am.

I'll move this to the billing section for you - staff should pick this up during the week.