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0345 call costs with Unlimited UK Calls Boost

dinkydong
First Timer
Private Message TalkTalk
Message 9 of 9

Why is subject not shown here? :- 

https://help-centre.talktalk.co.uk/Telephone/Find_info_or_guidance_about_my_telephone/UK_call_costs

 

Just been charged this:-

 

Date07 Jan 2026
Time14:10
Number03456017072
Call typeLocal & National
DestinationSERVICES G21 RATE
Duration01:40:28
Cost£9.84

 

What have I missed?

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8 REPLIES 8

Message 1 of 9

Thank you very much for clarifying @Gliwmaeden2 🙂

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 9

@dinkydong, once you go over the hour, the per minute charges are 24p for normal 01, 02 and 03 landline numbers and ordinary mobiles, so it clocks up very quickly. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Message 3 of 9

I can confirm that the link you provided above is incorrect. Please refer to the link below for more information about the UK calls boost.

https://help-centre.talktalk.co.uk/Manage_account/More_account_support/About_our_Boosts


 

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dinkydong
First Timer
Private Message TalkTalk
Message 4 of 9

Thank you for the prompt response. My initial question "why is Unlimted UK calls boost tariff not promulgated?" at the link given in my initial post, has not been answered. Is it just I am having problems navigating through your website to find the details of the tariff?

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Message 5 of 9

Yes, you received the first 60 minutes for free before any charges apply

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dinkydong
First Timer
Private Message TalkTalk
Message 6 of 9

Thank you for the information. On this call did I get "each call includes 60 minutes of free usage before standard charges apply?"

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Message 7 of 9

@dinkydong  I’d like to inform you that I have reviewed your account. The charge is related to a call made on January 7, 2026, with a duration of more that 1 hour. Although you have unlimited calling, charges apply for any call exceeding 1 hour.  Please remember that each call includes 60 minutes of free usage before standard charges apply. To avoid extra fees, kindly hang up and redial if your call exceeds this limit

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amahle-TT
Support Team
Staff
Private Message
Private Message

Message 8 of 9

Hi there @dinkydong thank you for reaching out. I will assist you with this matter as soon as I access your account.

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