Get help with your TalkTalk landline and calling features.
on 09-01-2026 05:14 PM
Why is subject not shown here? :-
https://help-centre.talktalk.co.uk/Telephone/Find_info_or_guidance_about_my_telephone/UK_call_costs
Just been charged this:-
| Date | 07 Jan 2026 |
| Time | 14:10 |
| Number | 03456017072 |
| Call type | Local & National |
| Destination | SERVICES G21 RATE |
| Duration | 01:40:28 |
| Cost | £9.84 |
What have I missed?
on 12-01-2026 01:55 PM
Thank you very much for clarifying @Gliwmaeden2 🙂
on 12-01-2026 01:53 PM
@dinkydong, once you go over the hour, the per minute charges are 24p for normal 01, 02 and 03 landline numbers and ordinary mobiles, so it clocks up very quickly.
on 12-01-2026 12:17 PM
I can confirm that the link you provided above is incorrect. Please refer to the link below for more information about the UK calls boost.
https://help-centre.talktalk.co.uk/Manage_account/More_account_support/About_our_Boosts
on 12-01-2026 12:05 PM
Thank you for the prompt response. My initial question "why is Unlimted UK calls boost tariff not promulgated?" at the link given in my initial post, has not been answered. Is it just I am having problems navigating through your website to find the details of the tariff?
12-01-2026 11:40 AM - edited 12-01-2026 11:50 AM
Yes, you received the first 60 minutes for free before any charges apply
on 12-01-2026 11:31 AM
Thank you for the information. On this call did I get "each call includes 60 minutes of free usage before standard charges apply?"
on 12-01-2026 07:49 AM
@dinkydong I’d like to inform you that I have reviewed your account. The charge is related to a call made on January 7, 2026, with a duration of more that 1 hour. Although you have unlimited calling, charges apply for any call exceeding 1 hour. Please remember that each call includes 60 minutes of free usage before standard charges apply. To avoid extra fees, kindly hang up and redial if your call exceeds this limit
on 12-01-2026 07:22 AM - last edited on 12-01-2026 07:26 AM by Thabile-TT
Hi there @dinkydong thank you for reaching out. I will assist you with this matter as soon as I access your account.