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told I can recycle my old router, then sent a letter stating fine if not returned?

K128K
First Timer
Private Message TalkTalk

on ‎18-11-2024 02:10 PM

Message 3 of 3

Hi,

I received a new router as TalkTalk wanted to update my internet service for free. The letter enclosed mentioned that I could recycle my old router. However I have now received a letter, stating if I do not return the old router to TalkTalk, I could receive a 50 fine?


What is the current policy on router returns/recycling, given the conflicted messaging? I am not cancelling a service, but I am assuming the refund department would know about it, so which statement is the correct one?

 

Thanks for any info

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎20-11-2024 12:57 PM

Message 1 of 3

Hi K128K

 

I have added your account to our exemption list so you wont get charged.

 

Sorry for any confusion caused. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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fr8ys
Community Star
Private Message TalkTalk

on ‎18-11-2024 02:14 PM

Message 2 of 3

Hi,

 

I've previously raised this issue and will highlight your thread for staff to respond.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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