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told I can recycle my old router, then sent a letter stating fine if not returned?

K128K
Newbie
Private Message TalkTalk

4 hours ago

Message 2 of 2

Hi,

I received a new router as TalkTalk wanted to update my internet service for free. The letter enclosed mentioned that I could recycle my old router. However I have now received a letter, stating if I do not return the old router to TalkTalk, I could receive a 50 fine?


What is the current policy on router returns/recycling, given the conflicted messaging? I am not cancelling a service, but I am assuming the refund department would know about it, so which statement is the correct one?

 

Thanks for any info

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1 REPLY 1

fr8ys
Community Star
Private Message TalkTalk

4 hours ago

Message 1 of 2

Hi,

 

I've previously raised this issue and will highlight your thread for staff to respond.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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