Nobody available from Help chat system to discuss and assist with reverting back to paper billing and payments.
Direct debit arrangement fails so cannot use thus option at the moment.
Staff
If Direct Debit is not functioning properly, the usual recommendation is to make a one-off card payment, @ozgul_2024.
Do you have a card associated with your bank account?
Similarly, over the phone, simply use the card details:
You shouldn't have to use paper billing to get these methods to work, as you only need it if it's your preferred way of reading bills or to use the paperwork to pay by cash / cheque.
Having DD set up wouldn't preclude you receiving paper bills.
Paper bills are just an optional way of receiving the information and detailed breakdown of the invoice.
If you are having difficulties working it all out, try the Chat support option, @ozgul_2024.
They'll be open 9am - 7pm on Sunday and till 9pm on weekdays.
Staff are not on the forum at weekends and not actually every day of the week, so it could take a while to get a response from them.
Here's the link for trying Chat during the day:
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
Let us know how you get on.
The whole thing may have been complicated by (1) My Account often has faults with how it functions anyway....& (2) getting close to a payment deadline, allowing enough days for money to clear & (3) what is the nature of the Direct Debit problem?
Ex Shell customers had an issue with DD and were told to make one-off payments by card.
Similarly the recurring card payment option has not been working for some months, so has to be made in one-off payments.
If you are ex Shell, you need to ask to speak to the Shell Migration team to untangle all of his.
Have tried contacting througout the day with the same endless wait/queuing, still without contact.
Like Direct Debit option, online or telephone payments cannot be fulfilled using bank account.
Payment preferences does not provide method to cancel the Direct Debit in order to revert to other payment methods
Current option open is to switch back to paper billing and paypoint payments but TalkTalk account dashboard doesn't provide option to self-maintain now that Direct Debit is setup as 'active' payment method so requires staff intervention.
Although dashboard shows paper billing, no paper bill received and wasn't expected since Direct Debit was setup.
