cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Your Account

Get tailored support with your TalkTalk account and bills.

Bill does not show the same price as was agreed when I took out my new contract

EGGSPERT29
Newbie
Private Message TalkTalk
Message 3 of 3

I took out a new contract on 11/09/24 the amount was confirmed by email at a total of £33.00

I was told my first bill my be different due to adjustments from previous contract that I accepted,

but on my next bill was another £44.00. plus a phone call that incurred a charge I accept that. Why?

0 Likes
2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi EGGSPERT29

 

You have the calls boost active @£16 per month extra, which is the reason for the extra charge boosts are not included in the renewal offer as they can be added and removed after 30 days. 

 

Hope that helps

0 Likes

Divsec
Community Star
Private Message TalkTalk
Message 2 of 3

Hi @EGGSPERT29 sometimes the devil is in the detail, did you have any discounted boosts running on your old contract? Typically they don't renew and thus things can get more expensive.

 

your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here

I don't work here and all my opinions are my own.
0 Likes