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No final bill

JJ20201
First Timer
Private Message TalkTalk

on ‎11-05-2025 07:27 PM

Message 2 of 2

I changed provider from TalkTalk on 24/4/25. I still have not received my final bill. Nor  packaging to return the router box. I am now connected to an EE router. My next direct debit payment will be taken by talktalk on 16/5/25. All attempts via talk messaging have not answered my problem. I have spoken to EE who assure me they have initiated the switch. I will cancel my direct debit on 15/5/25 as I fear more money than I owe will be taken.

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ferguson
Community Star
Private Message TalkTalk

on ‎11-05-2025 07:40 PM

Message 1 of 2

You won't get a final bill until two months after your billing cycle ends. Any adjustments in your favour can be refunded after that. I wouldn't cancel your DD in the meantime. 

 

If you would like the support team to check on this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

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