Hi, @LUDDITE , thank you for reaching out to us regarding the difficulties you are experiencing while trying to log into your account. I understand how frustrating this situation can be, and I’m here to help you resolve it as quickly as possible.
Based on your description, it seems that you are encountering an issue with account linking. While you mentioned that you deleted cookies, I recommend clearing the cache as well. Sometimes, cached data can interfere with the login process. Please try clearing both cache and cookies on all browsers you’ve used.
Please also look into the following troubleshooting options to get to the bottom of this issue:
- Open a new incognito or private browsing window in your browser. This mode does not use cached data or cookies, which may help bypass the issue.
- Since you are receiving a message about linked accounts, please ensure that you are using the correct email address and password associated with your account. If you have multiple accounts, make sure you are trying to log in with the one that is linked.
- If you suspect that there may be an issue with your password, consider using the "Forgot Password" option to reset it. This can sometimes resolve login issues.
- If you have any browser extensions or add-ons enabled, try disabling them temporarily, as they can sometimes interfere with the login process.
I apologize for the inconvenience you are experiencing, and I appreciate your patience as we work to resolve this matter. Your access to your account is important to us, and we want to ensure you can log in successfully.
Thank you for choosing us, and I look forward to assisting you further. Please do let us know how it goes with the options I have provided above.
Thanks,
-Fez.
