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Your Account

Get tailored support with your TalkTalk account and bills.

Forum Posts

Can’t log into my account

Hi I’m struggling to log into my account to print my bill off , cleared all data and cache but coming up saying your email address not recognised 路‍♂️talktalk don’t recognise their own email address any help would be appreciated

Talk talk owe me 300 compensation

I was meant to be getting fibre installation on the 20th December had to wait into 14 Feb 2025 been told they'll give me 300 pounds in compensation, still heard nothing been well over a month. Still waiting.

Resolved! Can't log into my account

Hi all (Again) after Arne replied to my previous post I have been trying to log into my account. When I go to the login page, I enter my email address and password and press enter, I get page telling me my account is being prepared then I go back to ...

LUDDITE by Super Duper Contributor
  • 394 Views
  • 4 replies
  • 0 like

Resolved! Adding a named person

Hi all, somewhere in the back in the depths of my mind I remember someone asking about adding another name to an account, what do I need to do please?

LUDDITE by Super Duper Contributor
  • 100 Views
  • 2 replies
  • 0 like

Bad response to queries re recomendations

I’ve also been screwed around re the £50 voucher for 4 months and eventually told I would get a credit on the account. HOWEVER my son who recommended me and also qualifies for £50 also has been told by TalkTalk to get POWER OF ATTORNEY over me to get...

My account access issues?

Hey, Any of the OCE’s have any ideas why I’m getting the below when accessing my account. Was able to login just as I can in here but I get this message in my account, new one on me 路‍♂️ asking for a friend…  seems to be intermittent as well, you kn...

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Refund of unused time after moving to a different provider

Hello, my transfer from TalkTalk to Vodafone Full Fibre should have taken place on 13 February, however the engineer did not show up and the transfer was postponed.The switch successfully took place on 18 February. However, on the same day TalkTalk c...

beppe6 by Conversation Starter
  • 247 Views
  • 6 replies
  • 0 like

Talktalk my account.

Hi all.Not really something people can help more a query to see if anyone is in the same boat. Is anyone else's my account run really poorly. You try to sign in and it says there's an error, so you reload and try again, then your in. Then your bills ...

LordBob by Chatterbox
  • 171 Views
  • 2 replies
  • 0 like

reciving a bill that shows £0.00 can someone explain it

Can someone explain my nans bill? last month she had the same. she asked me to find out what was going on. receiving a bill that says £0.00. another question: why is the TalkTalk website so slow and unusable? i cant view anything about my NANS accoun...

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TalkTalk refuse to close my account

TalkTalk have sent our family into a state of unbelievable stress in a cycle of insane contradictions by TalkTalk over their refusal to close our account. We moved house last month and gave 30 days' notice before that to close the account. We were to...

Why is it so hard to leave TalkTalk?

I've pretty much had enough of TalkTalk, I'm leaving my property and thankfully where I'm moving to has far better choices than what I'm currently on. So my plan is to cancel, I've just paid for this month and as I'm not on a contract my plan is to j...

mitch_79 by Popular Poster
  • 514 Views
  • 3 replies
  • 1 like

Bill, returns and a broken website.

Hi,I recently received a threatening email from TalkTalk to pay up "To avoid any further debt recovery and impact on your credit rating". Not only was I never told about this bill, as I have previously paid my final bill and closed this account, but ...

Cannot close account

I cancelled all of my services in 2017 but my account is still active and I can log into it.I can't seem to find any way to close the account and the bot doesn't help.Searching the forum seems to show that this should have automatically been closed a...

Nanonic by First Timer
  • 358 Views
  • 3 replies
  • 0 like

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jj1969 by First Timer
  • 267 Views
  • 2 replies
  • 0 like

disconected

i have made attempts to speak with a representative and have not been successful as im struggling to make payment and wish to negotiate way forward. i canceled direct debit in order for this to happen. to date no one has contacted me.

keithwi by First Timer
  • 163 Views
  • 1 replies
  • 0 like

Cancelling Anytime calling boost

I am trying to cancel my Anytime calling boost (my daughter bought me a smart phone and told me to use that instead of the landline). I have been on the Chatline twice where I have been told that this boost has been cancelled and a credit applied to ...

Peter172 by Chatterbox
  • 833 Views
  • 10 replies
  • 1 like

Cannot access my account, resetting does not help

I am unable to log into my talk talk account. I have tried different browsers, clearing everything, password less access and resetting my password but not thing works. I keep getting the message that for technical or security reasons I cannot log in ...

Jaff87 by First Timer
  • 541 Views
  • 3 replies
  • 1 like

Linking two accounts

Many years ago we had account with Tiscali and the family all had tiscali email addresss, which they all still use. We then moved away from Tiscali, and several years ago started being charged £50 a year by Talk Talk to keep the email addresses valid...

JenBale by First Timer
  • 292 Views
  • 3 replies
  • 0 like

Cancelled package - still paying . Help ?

Cancelled my Package with TALKTALK months ago. Still being billed ?! Have tried to discuss further with them but phoning creates a loop without a human to speak to. Hoping a TALKTALK rep sees this so can sort it out. The cancelation was acknowledged ...

Talk Talk Refusing my One Touch Switch to Virgin Media

I hope the support team sees this and responds. I am currently being billed monthly for two broadband contracts. Back in October 2024, Talk Talk was unable to install full fibre for me so I decided I would switch to Virgin Media. I spoke to Talk Talk...

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Billing - totally mystified

I'm being hounded by Talk Talk and a company called Moorcroft about an account I don't know anything about. If its a mobile - I've never been with Talk Talk but the same Mobile provider since 2009 - and It's not Talk Talk. It seems to relate to phone...