Hi Lads and Lassies, Two days ago I received an email from you lovely chaps offering me a pretty good deal to renew my contract for another 24 months. My contract was due to expire in January I phoned the number on the email and the lovely lady on th...
Hi I hope someone can help me. I raised the above complaint on 06/12/24 and so far I have not received any response despite the promise of a response within 72 hours. The complaint is as below: My father died on 10/08/24. I notified you of his death ...
I am concerned about a payment I made by bank transfer on the 25.11.24. for £40. the sort code an d number I have used many times before.** removed** reference 5260279. This amount doesn't seem to be showing on my latest statement but at the top of m...
I can't afford to have paid twice and can't find any way of contacting you to discuss!!
I have an ongoing issue with TalkTalk. There is a complaint on the account and escalations. I switched to the new full fiber broadband with Sky. They set the broadband live on 20th of November. Also Sky confirmed that on 20th of November at 14:44 the...
In order to view itemised billing I have to connect to 'View My Bill'.When I click on 'View my Bill', a small circular icon(?) goes round and round and round, never opening the required page.I would be interested if any other T.T. customers have had ...
Migrated from Shell Energy to Talk Talk, but both mine & my sons email address is the same. I'm now unable to log into my Talk Talk account, as its bringing my sons account details and not mine.
Can I get a reduction on my broadband bill with talktalk if I am claiming enhanced mobility pip? I see BT offer something. Regards Sam
On 19/08/2024 I ordered a new broadband package from TalkTalk. As part of the deal I was offered £100 worth of Gift Vouchers (£75 + £25) which to date I have not received. I was promised I would receive the voucher(s) within 90 days of making the ord...
Help! I'm not sure what to do. I keep getting to this stage, hitting confirm and then getting stuck on this greyed out, spinny wheel thing. Anyone else had this issue and been able to overcome it?
I’m having trouble seeing my bill online. I can go to My Account and click on ‘My bills’, but get no further – the screen shows ‘Loading….’ continuously and it never manages to get to my bill. This has been happening for several months. At first I as...
I switched broadband provider from talktalk to Vodafone. (As I had unresolved broadband issues with talk talk and nothing was working) I initially told talktalk I wanted to give notice, but they said to just sign with another provider and they (new p...
Hi, I'm trying to work out why my renewal price for Fibre 65 is quoted at £35.95, but if I were a new customer I could get it for £28? I know you do special prices for new customers but that's a 28% uplift for loyalty. I've been with TalkTalk for yea...
Hi why is my bill this month£ 52.01 when usually £27.93 ?
Hello. I think my package may have expired as it is costing £47 a month. I can get a much better deal elsewhere. Can I do better staying with TalkTalk as I have been with you a long time.
I'm not sure where to begin really.. I literally just asked an agent where I can make a complaint and they ended the chat. Last month I (34m) was out of the country for much of it on my honeymoon. During this I got an alert about my TT bill that was ...
Hi after wasting over 2 hours on the phone to customer service agenda no one can tell me why my account has been suspended to webmail only?
My Account gives the impression that you have been logged out if there is a period of inactivity, but all is not what it seems. Following inactivity, a popup appears stating "Your session is about to expire. You will be logged out of your account in ...
How can I register to see my account details when logging in brings up only my old account with talk talk . Was with shell you have taken it over but not advised how to get into account
Hi GuysDue to really bad customer service on the phone trying to get fibre installed, i decided to move suppliers. I cancelled my DD and now need an up to date final bill to pay. I have tried to call customer service, but as usual, I have been waitin...
Why cant i register for an online account? It just stops.
I used to be a TalkTalk customer then I switched to Shell Broadband when my contract was up. A few months later Shell Broadband exited the home broadband market and all their customers were transferred to TalkTalk. I am unable to log in to my new Tal...
Was making payment as usual and something went wrong message pop out, I didn’t get confirmation email or message that bill is paid. However they took money from my bank account. Now my talk talk account says bill is still due to pay. Does anyone had ...
Hello, I'm urgently looking for help to reconnect my internet. I have been trying to upgrade to a full-fibre package from March this year, after being messed around, I eventually get a engineers appointment in January. TalkTalk then disconnect my int...
I was meant to get a phone call yesterday 13th October and no one called me