I am one of the customers that are being moved to UW.I was informed of this last year around July and then November 28th 2025, I received an email stating that I would be moved to UW on the 1st of January 2026, but would be able to leave penalty free...
I have a persistent technical issue with my online account (My Account). I am unable to access my bills as the page gets stuck on a "Loading..." screen indefinitely.I have already performed the following troubleshooting steps without success:Multiple...
I received my Talk Talk bill by email this morning telling me that my DD will be £10 more this month, on going to check why this is I cannot see my itemised bill, loading wheel just goes round and round for hours. I object to not knowing what I am pa...
What is happening about this take over ?I read about it happening over 3 months ago but still have not received any notification or anything from anyone about it - but understand that we can use the £1 call safe increase to leave penalty free if we w...
In My Account, the payment due date is (and has always been) the 5th of every month. Over the last few months, my direct debit has been taken on 4th July, 5th August, 29th August (September's payment?), 30th September (October's payment?) and will ne...
After having lots of problems I've left talktalk.Before leaving I started a new 24 month contract but then decided it wasn't for me so I gave notice to leave within the 14 day cooling off period.My final bill was £244.48 with termination chargeswhivh...
Transferred to sky on the 3rd of October. As in, broadband went live with sky the morning of the 3rd. Talktalk sent an email prior to this stating that I was leaving and my final bill l would be £5.03p. I've just received a bag to send the router bac...
I upgraded to full fibre 500 on 24th September.On the webpage when ordering it said that an Eero 6 router is supplied (I have a screen shot) and that Voip digital phone could be activated - I just needed to contact talktalk to arrange. Openreach cut ...
I received a "We'd love you to stay with us" e-mail last night and when logging onto my account it also says there is a cancellation request processing with the cease date being 28/10. Its all rather confusing and whilst I called customer services sa...
Dear talk talk,I hope this message finds you well. I have a tenant moving into the property on 21st October, and as my contract with Talk Talk has now ended, I would like to request that the account be closed on that date.Please confirm that the disc...
back in june 2025 had email from talktalk asking me to renew my contract which I did and it now runs until 23rd June 2027 now just received same type of email again which I do not understand why as its unneccessary as I have a live broadband contract...
I tried moving to SKY from TalkTalk last Saturday, September 27 2025. You told me early termination charge £180. I said I am out of contract, you said I renewed in March this year. I have no correspondence to this effect. Shaina told me SKY would pic...
I am trying to pay a Talk Talk bill, but cannot reach Talk Talk. Out of pure frustration, this channel seems to be my only option to reach Talk Talk when out of the country. The overseas contact number leave you hanging and has already cost me a fo...
How can I ask if I'm entitled to social tariffs on my account as I'm on pension credit.
Hello. I've come to the end of my contract and want to extend, but there is no option to remove/uncheck the £16 Unlimited Calls boost. I never use my landline so have no need for this. Can someone assist? Thanks, Richard
Today I received an email from TalkTalk informing me that my existing Fibre 65 (which I'm happy with as is) contract will be ending soon and offering me another 24 month one with a simple renewal process. I was 'surprised' to see the 'simple' renewal...
My contract is coming to an end and I decided to start a new 24mth contract. Initially I attempted this through the link on an email sent to me and it all looked to be completed, contract and terms sent over. But a week later I was still getting emai...
I've been a TalkTalk OneTel customer for as long as I can remember. My records go back as far as early 2000's but I don't know exactly when I joined. I have had their over-ride service since that point (Around 25 years now!) and still use it (althoug...
My contract is till 2027 and I have been paying £33.47 direct debit till 5th June. I have now received e mail saying my bill for July is £77.99. Can someone please help. I am 88 years old and can't understand this.
TalkTalk created a new problem for me today by deregistering the email address for MyAccount without any notification. I only discovered this when trying to log in to the Community, and seeing a response stating "Sorry, your email address is not reco...
Hello. Hoping one of support team can give reassurance and indicate necessary timings re following. Back in April, I eventually (other threads by me highlight the problems involved in doing so), was offered renewal upgrade by Retentions department (o...
Hello, i have a query.I deal with my grandmother's bill monthly. and i always see broadband being mentioned in her bill. " services paid, tv, broadband & calls" the thing that's confusing me is that she has no broadband and no TV packages. she only h...
Hi, I hope this error can be corrected by TT support on here, as I can't currently renew my Full Fibre 150 contract online. I upgraded from TalkTalk ADSL broadband to TalkTalk Full Fibre 150 (data only) back in March 2022 with an 18 month contract. H...
Hi community!Tried to put through a home move online through the dashboard, but it has asked me to call support. Just to satisfy my own curiosity before I can call them tomorrow, is this likely due to a problem (i.e. no phone line/number at new addre...
HiHope you can help.For technical reasons we have needed to move from TT for our broadband and landline.We have had some useful discussions with both your technical and sales team, so there is an understanding why the current TT full fibre offer just...