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Get tailored support with your TalkTalk account and bills.

Forum Posts

Why is it so hard to leave TalkTalk?

I've pretty much had enough of TalkTalk, I'm leaving my property and thankfully where I'm moving to has far better choices than what I'm currently on. So my plan is to cancel, I've just paid for this month and as I'm not on a contract my plan is to j...

mitch_79 by Popular Poster
  • 353 Views
  • 3 replies
  • 1 like

Bill, returns and a broken website.

Hi,I recently received a threatening email from TalkTalk to pay up "To avoid any further debt recovery and impact on your credit rating". Not only was I never told about this bill, as I have previously paid my final bill and closed this account, but ...

Cannot close account

I cancelled all of my services in 2017 but my account is still active and I can log into it.I can't seem to find any way to close the account and the bot doesn't help.Searching the forum seems to show that this should have automatically been closed a...

Nanonic by Newbie
  • 255 Views
  • 3 replies
  • 0 like

r

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jj1969 by First Timer
  • 215 Views
  • 2 replies
  • 0 like

disconected

i have made attempts to speak with a representative and have not been successful as im struggling to make payment and wish to negotiate way forward. i canceled direct debit in order for this to happen. to date no one has contacted me.

keithwi by First Timer
  • 119 Views
  • 1 replies
  • 0 like

Cancelling Anytime calling boost

I am trying to cancel my Anytime calling boost (my daughter bought me a smart phone and told me to use that instead of the landline). I have been on the Chatline twice where I have been told that this boost has been cancelled and a credit applied to ...

Peter172 by First Timer
  • 622 Views
  • 10 replies
  • 1 like

Cannot access my account, resetting does not help

I am unable to log into my talk talk account. I have tried different browsers, clearing everything, password less access and resetting my password but not thing works. I keep getting the message that for technical or security reasons I cannot log in ...

Jaff87 by First Timer
  • 414 Views
  • 3 replies
  • 0 like

Linking two accounts

Many years ago we had account with Tiscali and the family all had tiscali email addresss, which they all still use. We then moved away from Tiscali, and several years ago started being charged £50 a year by Talk Talk to keep the email addresses valid...

JenBale by First Timer
  • 250 Views
  • 3 replies
  • 0 like

Cancelled package - still paying . Help ?

Cancelled my Package with TALKTALK months ago. Still being billed ?! Have tried to discuss further with them but phoning creates a loop without a human to speak to. Hoping a TALKTALK rep sees this so can sort it out. The cancelation was acknowledged ...

Talk Talk Refusing my One Touch Switch to Virgin Media

I hope the support team sees this and responds. I am currently being billed monthly for two broadband contracts. Back in October 2024, Talk Talk was unable to install full fibre for me so I decided I would switch to Virgin Media. I spoke to Talk Talk...

TalkTalk Support e-mail.jpeg

Billing - totally mystified

I'm being hounded by Talk Talk and a company called Moorcroft about an account I don't know anything about. If its a mobile - I've never been with Talk Talk but the same Mobile provider since 2009 - and It's not Talk Talk. It seems to relate to phone...

Old TalkTalk account stll alive

I migrated from Shell energy to Talk Talk broadband. I get bills, but I have to pay by calling and it is not working at the moment. I still have an old account alive, which was about 10 years ago, so I can´t access the account with my new account num...

Rain3n by First Timer
  • 369 Views
  • 4 replies
  • 1 like

Change of Ownership

HiI'm helping three clients of mine. They all equally own the house that they've all lived in for the past fifty years. They have a broadband and phone contract. The account holder has now moved into a care home and one of his house mates would like ...

Final bill - when to expect it

Hello, My service ended on the 9th Dec. When can I expect to have my final bill/refund. Additionally, I was told I'd be sent a return bag for my equipment but I'm yet to see this arrive. Please can I confirm this is still on the way as I'm moving hou...

Brocily1 by Chatterbox
  • 479 Views
  • 5 replies
  • 0 like

Broadband contract renewal not showing on My Account

Hello, I renewed my broadband contract with TalkTalk ( additional 18 months to June 2026) some 2 weeks ago and logged into My Account today to check that all was in order but I am getting an hourly glass where my package details should show and weird...

Contract Renewal - Why are you sending me another EERO?

Hi Lads and Lassies, Two days ago I received an email from you lovely chaps offering me a pretty good deal to renew my contract for another 24 months. My contract was due to expire in January I phoned the number on the email and the lovely lady on th...

Complaint Case ID: ET-1020474

Hi I hope someone can help me. I raised the above complaint on 06/12/24 and so far I have not received any response despite the promise of a response within 72 hours. The complaint is as below: My father died on 10/08/24. I notified you of his death ...

Missing Payment

I am concerned about a payment I made by bank transfer on the 25.11.24. for £40. the sort code an d number I have used many times before.** removed** reference 5260279. This amount doesn't seem to be showing on my latest statement but at the top of m...

lmneaves by First Timer
  • 247 Views
  • 1 replies
  • 0 like

One Switch problem!!! TalkTalk didn’t close my account

I have an ongoing issue with TalkTalk. There is a complaint on the account and escalations. I switched to the new full fiber broadband with Sky. They set the broadband live on 20th of November. Also Sky confirmed that on 20th of November at 14:44 the...

Vermun by First Timer
  • 520 Views
  • 3 replies
  • 0 like

Itemised Billing

In order to view itemised billing I have to connect to 'View My Bill'.When I click on 'View my Bill', a small circular icon(?) goes round and round and round, never opening the required page.I would be interested if any other T.T. customers have had ...

2 accounts on same email address

Migrated from Shell Energy to Talk Talk, but both mine & my sons email address is the same. I'm now unable to log into my Talk Talk account, as its bringing my sons account details and not mine.

Pip and talktalk bills.

Can I get a reduction on my broadband bill with talktalk if I am claiming enhanced mobility pip? I see BT offer something. Regards Sam

Gift Vouchers not received within 90 days of order

On 19/08/2024 I ordered a new broadband package from TalkTalk. As part of the deal I was offered £100 worth of Gift Vouchers (£75 + £25) which to date I have not received. I was promised I would receive the voucher(s) within 90 days of making the ord...

aa2000 by Enlightened One
  • 525 Views
  • 7 replies
  • 0 like