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Get tailored support with your TalkTalk account and bills.

Forum Posts

Theft from TT and outrageous customer "support"

I'm not sure where to begin really.. I literally just asked an agent where I can make a complaint and they ended the chat. Last month I (34m) was out of the country for much of it on my honeymoon. During this I got an alert about my TT bill that was ...

Suspended account

Hi after wasting over 2 hours on the phone to customer service agenda no one can tell me why my account has been suspended to webmail only?

AllanB3 by First Timer
  • 62 Views
  • 2 replies
  • 1 like

My Account logout after inactivity

My Account gives the impression that you have been logged out if there is a period of inactivity, but all is not what it seems. Following inactivity, a popup appears stating "Your session is about to expire. You will be logged out of your account in ...

Xplorer by Participant
  • 155 Views
  • 2 replies
  • 0 like

Getting an up to date bill

Hi GuysDue to really bad customer service on the phone trying to get fibre installed, i decided to move suppliers. I cancelled my DD and now need an up to date final bill to pay. I have tried to call customer service, but as usual, I have been waitin...

Xanetias by First Timer
  • 840 Views
  • 13 replies
  • 0 like

Payment taken but account is still due

Was making payment as usual and something went wrong message pop out, I didn’t get confirmation email or message that bill is paid. However they took money from my bank account. Now my talk talk account says bill is still due to pay. Does anyone had ...

No internet for 2 weeks - Someone please help

Hello, I'm urgently looking for help to reconnect my internet. I have been trying to upgrade to a full-fibre package from March this year, after being messed around, I eventually get a engineers appointment in January. TalkTalk then disconnect my int...

My account

I moved to a new supplier 15th August and my account wih you should have been cancelled.Why have l received a bill ?

Can't log in to pay bill

Every time I try to log in to pay my bill today, it says preparing account details, preparing your bill, preparing your dashboard and then it goes back to the login page and I get a message saying Sorry - for technical or security reasons we cannot l...

AGvan by First Timer
  • 566 Views
  • 6 replies
  • 0 like

The displayed offer in My Account is not what I'm being offered

I'm writing this on behalf of my elderly dad from his account: His home broadband and phone contract ended last year, been paying extra, didn't know - but happy with the service so trying add International Max boost. In the offers and upgrade section...

Screenshot 2024-10-06 at 14.45.41.png
Breadton by First Timer
  • 635 Views
  • 8 replies
  • 0 like

Resolved! After numerous phone calls my account has not yet been closed

I have telephoned TalkTalk customer services more than once since leaving on 22 August 2024 to ask for my account to be closed completely.My final bill is paid in full. My account shows correctly as “Disconnected”.I’ve been told that my account can b...

Keftedaki by Popular Poster
  • 767 Views
  • 8 replies
  • 0 like

Change of ownership

I have recently changed the ownership of an account to my name but the login for my account keeps taking me to the old account - how can I update this to give me online access to my new account so I can have paperless billing etc again? Kirsty Ward

Request to cancel Unlimited UK Calls Boost

I'd like to cancel the unlimited UK calls boost on my account. I don't use it. Never have. Frustrated that it's so hard to remove from my account - why is it not included in telephone self serve section? In the packages and services section under My ...

change of ownership

ive recently changed ownership to my name,which has a different account number,i want to keep my email address,but every time i try to log in,it takes me to the old account,any help i would be gratefull,many thanks.

Refund from Deceased Person’s Account

Hi, my husband passed away last year and TalkTalk have just managed to transfer ownership of the account to me. This morning I had a letter addressed to my husbands executor (which is me) saying that a refund is due from his account. Only problem is ...

Vonney1 by First Timer
  • 533 Views
  • 7 replies
  • 0 like

no access to my bills on line

Hi, when I try to look at my usage e.t.c I just get "loading" and the circle of death. Was fine the other day, is there a fauly at the moment with TalkTalk billing ?MikeS86

MikeS86 by Conversation Starter
  • 677 Views
  • 8 replies
  • 0 like

Setting up account

I had an old talktalk account at a previous address.I've now been transferred from Shell and am trying to set up an account.The system keeps going back to my old details (10 years old) and won't let me add the new account number. When I try to use a ...