My Account - bill download on mobile
I’m not able to download my bills from the website on my iPad, I don’t have access to a desktop. Please can you provide some help? Thanks!
Forum Posts
Move install date to another day and equipment delivery
Hi can I get the install and equipment delivered on a later date?? The install is currently planned tbc the 13 June. Can I also ask what date do I give virginmedia to transfer the landline number??
Unable to view Bills
I can't get the page to load to view my bills, complained about this and TT say they can't see what the problem is. Please, could someone contact me to help sort it out.
Resolved! Loging on to my community account
Hi all, I can't log on my normal way as it seems impossible! I have tried Google, Firefox and Silk browsers, I have deleted cookies and used my mobile, my PC and my Kindle Fire all to no avail. Live chat took me through it all again but I always get ...
Speed test data in MyAccount
When running a speed test through MyAccount, the correct contractual guaranteed speed is quoted on the speed test result, but the graph of sync speed over the last week shows a much lower guaranteed speed boundary line Speed test result displayed is ...
Fixed price contract ?
I assume that. since TT billing have not told me any different (by email by end March) - that my current fixed price contract (£31 inc unlimited calls) will continue at the same price for another 12 months ? And still no sign of an upgrade being made...
Talktalk bill. I am unable to access my bill despite everything else working
I have received an email notifying me of my next bill, which appears far higher than expected. However, when I go in to my account I can't access a breakdown of my bill. I have tried several times but all with no sucess. I just am unable to view my b...
Prepaid Mastercard
I was promised a prepaid Mastercard when renewing with talktalk but have never received this. How do I escalate?
Community Login Issue
I am another customer that can no longer login to the Community from the forum page like I always used to. This started over the weekend. Despite entering my email address I never progress to Step 2 and a code is not sent via email. I should say this...
Community forum login
I've managed to log in to the forum via the route of logging in to "My Account".The option to log in to the community forum directly no longer works. Is everyone experiencing this?
Just paid my bill, after it arrived a day later than the due date
As it says in the title, I didn't get the bill until today, with the due date being yesterday. I trust Talktalk will take this into consideration when they go to slap an extra £15 on my next bill for late payment?
Approaching current contract end...some questions...
Hello I am aware that despite hearing issues meaning it is difficult for me to negotiate Renewal by telephone (via Loyalty and/or Retentions), help to do so is unavailable on the forum and never as good terms by live chat. However, I am hopeful, at l...
Can’t log into my account
Hi I’m struggling to log into my account to print my bill off , cleared all data and cache but coming up saying your email address not recognised 路♂️talktalk don’t recognise their own email address any help would be appreciated
Talk talk owe me 300 compensation
I was meant to be getting fibre installation on the 20th December had to wait into 14 Feb 2025 been told they'll give me 300 pounds in compensation, still heard nothing been well over a month. Still waiting.
Resolved! Can't log into my account
Hi all (Again) after Arne replied to my previous post I have been trying to log into my account. When I go to the login page, I enter my email address and password and press enter, I get page telling me my account is being prepared then I go back to ...
Resolved! Adding a named person
Hi all, somewhere in the back in the depths of my mind I remember someone asking about adding another name to an account, what do I need to do please?
Bad response to queries re recomendations
I’ve also been screwed around re the £50 voucher for 4 months and eventually told I would get a credit on the account. HOWEVER my son who recommended me and also qualifies for £50 also has been told by TalkTalk to get POWER OF ATTORNEY over me to get...
My account access issues?
Hey, Any of the OCE’s have any ideas why I’m getting the below when accessing my account. Was able to login just as I can in here but I get this message in my account, new one on me 路♂️ asking for a friend… seems to be intermittent as well, you kn...
Refund of unused time after moving to a different provider
Hello, my transfer from TalkTalk to Vodafone Full Fibre should have taken place on 13 February, however the engineer did not show up and the transfer was postponed.The switch successfully took place on 18 February. However, on the same day TalkTalk c...
TalkTalk Account No not in same format as required by TopCashBack
I had placed an order on 30/01/2025 for TalkTalk Full Fibre 900 via the TopCashBack website with cookies turned on and placing the order via the webpage redirected from the TopCashBack website as they had a £100 cashback offer. My TalkTalk fibre broa...
Talktalk my account.
Hi all.Not really something people can help more a query to see if anyone is in the same boat. Is anyone else's my account run really poorly. You try to sign in and it says there's an error, so you reload and try again, then your in. Then your bills ...
Bill paid restrictions not lifted cant talk to anyone
I was restricted due to late payment of bill. Friday morning bill was paid in full. I'm still without Internet. I've tried speaking with talktalk but no human available. What can I do? Router has been switched on and off.Tia
What is a talktalk PLUS customer ?
I have come across this term on talktalk website - but no description of what it actually is ....
reciving a bill that shows £0.00 can someone explain it
Can someone explain my nans bill? last month she had the same. she asked me to find out what was going on. receiving a bill that says £0.00. another question: why is the TalkTalk website so slow and unusable? i cant view anything about my NANS accoun...
TalkTalk refuse to close my account
TalkTalk have sent our family into a state of unbelievable stress in a cycle of insane contradictions by TalkTalk over their refusal to close our account. We moved house last month and gave 30 days' notice before that to close the account. We were to...