Get tailored support with your TalkTalk account and bills.
Hello, I'm a Shell Broadband transfer unfortunately.I've input my bank/payment details in my talktalk account portal to set up a direct debit last month (June '24). I can see the bank details partially displayed and look to be correct although the ac...
I received an email saying my Shell Broadband account has been migrated to TalkTalk. However, when I try to log in to my TalkTalk account, I see my old TalkTalk account from 2022, and I don't see my current broadband account has been migrated over fr...
No access to account to pay bill.
I was with shell energy, paying by direct debit, do you use the same direct debit?should you not set up a direct debit? Money was in my account to pay the DD I object to a late payment charge, I never had this problem with shell .
Hi, I recently had a moving in my address and I'm kind of confused about my bill that just sent to me. In the charges for the new address, there's a "Fibre 65" at £33.00 while previously it's always £30.16 while I didn't change my plan at all. Also, ...
has been a bit choppy and my speed has been hit and miss over the last month but the big question is thisi keep getting renew your broadband for £33 a month for 67 mb i pay £25 a month now on a open contract for the same speed i guess they assume eve...
How can I login to MyTalkTalk with a single email/password and gain access to three different accounts relating to different properties?This was easily achieved with Shell.Thanks.
I was a TalkTalk customer and therefore had a registered account. I switched to Shell Energy Broadband 18 months ago and now have been transferred back to TalkTalk and given a new account number. When I try to register for My Account all I get is a n...
Hi, I cannot access my transferred account from Shell Energy Broadband.When I log in with my email address I can only view details from a contract with TalkTalk which ended in 2019, which was for broadband supplied to another landline number.
On one page it says "We are here 24/7" then the next it says "look at each departments opening times. " Confused?
Hello, Like a few people here the transfer from Shell broadband has completed, but I cant (re)create my TalkTalk account as I have had one in the past. How can I get my new service linked to my existing account?
Hi, I need my account number starting "N7", "N8" or "S0", followed by 7 digits. I asked Top cashback about it, and they sent me here. Could someone please send me the correct info? Also maybe it's worth asking them to update their form so it accepts ...
Does anyone have any idea how I can get our house address corrected. The house number is wrong. Usually no problem as I doubt we need any written letters.But it is a BIG problem now because CityFibre cannot upgrade our broadband with the wrong house ...
Hi, I called Shell Broadband and indicated that I did not agree to the transfer of my broadband to Talk-Talk and repudiated my contract with Shell Broadband on such grounds. I am therefore confused as to why this has happened. Please confirm that you...
Edit... Since writing below, I've rechecked with the bank.Obviously my online chat achieved something. Direct debit now set up.Just need to make sure it works and that the fine is removed. Original issue below. I'm going through the process of switch...
We will be phoning Talk Talk to renew my girlfriends contract tomorrow and just wondered what personal details she may have to give, and what security questions she's likely to be asked? ( Stuff like name, address, phone numbers, etc?) We would prefe...
Is there a problem with 'My Account' this evening? When I click on it, I get passed to 'https://www.talktalk.co.uk/technical-error' Would like to pay my bill!!! Ant (aka Sid)
TalkTalk, despite thier name seem to have difficulty with straight talking. Every month for years I received an email confirming the amount to be billed for that month and confirmation the payment will shortly be taken. This month however, the email ...
I need my order number starting with N or S in order to get my cash back and gift card I am owed. When I signed up all I received was an account number and no order number. Please help
Hello, I have migrated in from Shell but cannot register for My Account. If I try to register I get the message:"There was a technical errorWe’re very sorry and working hard to resolved this. Please try again later." The email I am trying to use to r...
I have recently switched to TT via the Topcashback website but cannot claim the offer as I need an account no. Starting with n7, n8 or s0.TT and TCB are blaming each other for this. Can anyone assist ?thanksmark
I have been paying my TalkTalk bill since 2019 by a recurring card payment without a problem. My card number changed so I needed to update it. But the "Manage payment methods" page, service.talktalk.co.uk/payment-method, never finishes loading. Event...
We were recently migrated from Shell Broadband to TalkTalk. As previous TalkTalk customers we had a My Account. The automatic registration for a My Account linked to the email address we used for Shell means that it is absolutely impossible for me to...
TopCashBack are asking for an Account ID that starts with "N7", "N8" or "S0", followed by 7 digits, my account number starts with 101 and they will not accept it. How can I find this ID ?
Is POP Telecom, linked to TalkTalk ?I understand that speedtest.net, shows TalkTalk as the provider when run on a POP Telecom connected device !