I want this new deal
Hi ya is this for new customers or existing customers also mid way through their contract?Thanks
Forum Posts
I want to E-Mail Talk Talk Customer &/or Billing Services
I want to send Talk Talk attachments and a written e-mail. And welcome the correct address, please. Or simply one that accepts e-mails.
MyAccount Login
When I attempt to access TalkTalk MyAccount, after entering login credentials, it starts the login process, rotating through 'Preparing account details ...', 'Preparing your bill ...', 'Preparing your dashboard ...', but that eventually ends with a s...
I cannot log in to my account
I have tried yesterday and today to log into my account to check my bills. I have tried using my log in details and email using code supplied. It tries to connect saying checking account and preparing account but does not go any further. Is there any...
Logging into MyAccount has been very unstable for days
I made a comment in,https://community.talktalk.co.uk/t5/Billing/Cannot-log-on-to-my-account-today/m-p/3144309#M339888and staff commented that the OP of that thread might be the only one having the problem of not being able to log into MyAccount. I th...
Utility Warehouse Switch
Hi, how long does the switch take to complete and to get new account details? i have logged into my talktalk account noticed that it shows my landline has disconnected. i have only received an email last summer about the switch and a text message on ...
Live chat
Is anyone having a issue with accessing the live chat on the website
I renewed and upgraded my broadband but still nothing on my account
I upgraded my broadband on 19-12-2025 and received a confirmation email then a phonecall to confirm, however it is now 14-1-2026, I'm still getting requests to renew the contract saying it ends on 10-2-26 and the new package isn't showing up on my ac...
Utility Warehouse Takeover
I am one of the customers that are being moved to UW.I was informed of this last year around July and then November 28th 2025, I received an email stating that I would be moved to UW on the 1st of January 2026, but would be able to leave penalty free...
Technical Issue: My Account Billing section not loading (Loading loop)
I have a persistent technical issue with my online account (My Account). I am unable to access my bills as the page gets stuck on a "Loading..." screen indefinitely.I have already performed the following troubleshooting steps without success:Multiple...
Unable to access my bill
I received my Talk Talk bill by email this morning telling me that my DD will be £10 more this month, on going to check why this is I cannot see my itemised bill, loading wheel just goes round and round for hours. I object to not knowing what I am pa...
Utility Warehouse takeover
What is happening about this take over ?I read about it happening over 3 months ago but still have not received any notification or anything from anyone about it - but understand that we can use the £1 call safe increase to leave penalty free if we w...
Billing Date
In My Account, the payment due date is (and has always been) the 5th of every month. Over the last few months, my direct debit has been taken on 4th July, 5th August, 29th August (September's payment?), 30th September (October's payment?) and will ne...
Termination charges
After having lots of problems I've left talktalk.Before leaving I started a new 24 month contract but then decided it wasn't for me so I gave notice to leave within the 14 day cooling off period.My final bill was £244.48 with termination chargeswhivh...
Still billed and still pending disconnecting after leaving
Transferred to sky on the 3rd of October. As in, broadband went live with sky the morning of the 3rd. Talktalk sent an email prior to this stating that I was leaving and my final bill l would be £5.03p. I've just received a bag to send the router bac...
Nightmare situation with upgrade - need help and advice
I upgraded to full fibre 500 on 24th September.On the webpage when ordering it said that an Eero 6 router is supplied (I have a screen shot) and that Voip digital phone could be activated - I just needed to contact talktalk to arrange. Openreach cut ...
Cancellation request we didn't make?
I received a "We'd love you to stay with us" e-mail last night and when logging onto my account it also says there is a cancellation request processing with the cease date being 28/10. Its all rather confusing and whilst I called customer services sa...
Account closure Help required please tenant moving in
Dear talk talk,I hope this message finds you well. I have a tenant moving into the property on 21st October, and as my contract with Talk Talk has now ended, I would like to request that the account be closed on that date.Please confirm that the disc...
MY BROADBAND CONTRACT
back in june 2025 had email from talktalk asking me to renew my contract which I did and it now runs until 23rd June 2027 now just received same type of email again which I do not understand why as its unneccessary as I have a live broadband contract...
Trying to move to SKY TT say I have early termination fee of £180 to pay, although I am not in contr
I tried moving to SKY from TalkTalk last Saturday, September 27 2025. You told me early termination charge £180. I said I am out of contract, you said I renewed in March this year. I have no correspondence to this effect. Shaina told me SKY would pic...
Communicating with Talk Talk when out of country
I am trying to pay a Talk Talk bill, but cannot reach Talk Talk. Out of pure frustration, this channel seems to be my only option to reach Talk Talk when out of the country. The overseas contact number leave you hanging and has already cost me a fo...
My account
How can I ask if I'm entitled to social tariffs on my account as I'm on pension credit.
Removing the Unlimited Calls boost
Hello. I've come to the end of my contract and want to extend, but there is no option to remove/uncheck the £16 Unlimited Calls boost. I never use my landline so have no need for this. Can someone assist? Thanks, Richard
Fibre 65 Renewal - Discount Possible?
Today I received an email from TalkTalk informing me that my existing Fibre 65 (which I'm happy with as is) contract will be ending soon and offering me another 24 month one with a simple renewal process. I was 'surprised' to see the 'simple' renewal...
New contract isn't starting despite twice signing new agreements
My contract is coming to an end and I decided to start a new 24mth contract. Initially I attempted this through the link on an email sent to me and it all looked to be completed, contract and terms sent over. But a week later I was still getting emai...