Broadband connection and price
My bill for fibre 150 should be £28 per month but you've taken £31 the first month and £35 this month I am also having terrible connection can you check what's going on please
Forum Posts
They disconnected me and then charged me for terminating
Talktalk disconnected me and then took payment from my account for early termination of contract!This was actually the second time they disconnected me; they said they were told to because I had gone to another supplier but I hadn't. I managed to get...
Bill
Why am I being charged the full amount for my broadband when it took over a week to eventually get it set up.that means your charging me for a week i couldn't use it.
Please help , trying to leave talk talk,
Tried to leave talk talk, contract has ended and they just will not close account.
Move
We sold our house in Grantham last year but as we had only started with you and was in a 2 yr contract so decided to keep my payment up ready for moving into our new home which is soon but as you sent me my new bill I sent you our new postcode ie XXX...
Restricted
I've just about had enough of trying to get in contact with talk talk 3 days now and still can't get through on phone or on web chat my service was restricted so I went to pay my outstanding balance and yet again it came up with a technical issue had...
my account is showing seesion ends in 120 seconds,i cannot pay my bill as now it seems to be blocked
my account sarted off showing session ends in 120 xeconds after trying to open it a few times its now blocked i need pay my bill any ideas as talk talk dont seem to answer when i call please help
Talk Talk trying to Scam Shell Broadband leavers.
Had final bIll with Shell in July and got cut off 17th July 2024. Had to get EE to give me unlimited data as I had no BB for 11 days. Virgin fitted my new broad band in July and been with them since. I received a letter yesterday telling me I was abo...
Internet not conected
Why are you charging us £35.82 for our internet which wasn’t conected for nearly a month also you are charging us £2.75 for paper bill which we do not get open reach was supposed to come on 30th September but didn’t turn up then you didn’t connect us...
Contract documents
Hi everyone, on 19 September I received an email detailing the contract confirmation of my new service to take place in our new home to start on the 3 October. We moved on 30 September and waited a few days, then a few more, then resigned ourselves t...
TalkTalk
why do we have to pay £34 for a £28 service Fibre 65
Shell Migration Failure
Forced 'migration' from Shell and received the usual emails assuring me the direct debit would work as usual, I do not need to do anything etc etc. I tried to contact TalkTalk when I received the first bill because they had added an extra £16. No ans...
moved from Shell fibre 100, and was told could only get fibre around 40mbps?
Hello all. Will try and keep things brief, moved from Shell Energy where had Fibre 100, and received a bill from talk talk at new address, saying having full fibre upgraded to 150 as they don't do 100 mbps. Was told by shell energy, that at the new a...
Help with order. - in talktalk chat switching departments hell
I have recently done a home move order. On a call to talktalk they advised that my new property offers full fibre broadband only, so they can cancel my current contract in previous flat and place me on broadband only order in the new flat. I can only...
Stuck without service for months, can anybody please help?
So to cut to the chase, I have this showing on my TT dashboard: "Pending requests Fibre 150 Data Only - Package Cancellation We're progressing your cancellation request. We're sorry to hear you're thinking of leaving us, we'd love you to stay - get i...
Bar not lifted after payment
My internet is still not working after paying for the restriction lift, could i possibly be a future fiber customer and this is causing an error? I have made the payment, is their anyway of manually lifting the bar? And I have seen posts on the talkt...
Unable to log in to account
So I have been unable to log into my account for nearly 6 months now. I can’t change anything for my account and everytime I contact someone regarding it I just get told to reset my password. That is not the issue here, when I log in the page times o...
Fire destroyed modem and phone
Hi I'm a talk talk customer and pay monthly for my broadband and IV had to stay in a hotel till flat sorted from fire which destroyed modem and phone amongst other things is there a way where like EE pay as you go do on my tablet as I'm doing that no...
Copper wire switched off before upgrade to fibre
Talk talk have informed me that my internet connection has been disconnected. My full fibre installation was recenlty postponed until July and it appears that different departments within talk talk didn't communicate this between each other and so I'...
£25 voucher
I had the fibre connected on 23 February and had to have engineer back twice more to sort issues out. I am still waiting for the promised £25 voucher - so wondered when this is likely to arrive. It would be a tiny bit of welcomed compensation given t...
Compensation
Hi so my internet was effected by 3rd party company fitting fibre from 18th feb this year for about 6- weeks then only temporary fix and not full speed on amd off for days until a few days ago! Weve received £9 off our bill per month but as far as co...
Fast Broadband and Fibre 150 Dual Package
My Fibre 65 contract was due for renewal on 2 May. I contacted TalkTalk and was offered Dual Package consisting of Fast Broadband and upgrade to Fibre 150. I agreed and received emails and pdf files confirming the contracts.However the upgrade to Fib...
Full Fibre not gone live on live date
Signed up for Full Fibre 150, due to go live today but nothing yet. Eero 6 is showing a solid blue light but keeps saying it can't reach the internet. I've tried rebooting, switching it off for a while etc. Any other tricks I can try?
Can’t access account and WiFi not accepting password
I am unable to log into my account. I am trying to log in as I have been disconnected and it won’t accept the password. obscured for customer security