They disconnected me and then charged me for terminating

[bagman]

Talktalk disconnected me and then took payment from my account for early termination of contract!

This was actually the second time they disconnected me; they said they were told to because I had gone to another supplier but I hadn't. I managed to get them to reconnect me the first time, then they did it again.

Now they've taken £212 from my bank account because they say I terminated the contract early, but I didn't! They just disconnected me!

How can I get my money back?

[ferguson]

The support team here can't get involved directly now that you have a formal complaint open, but they should be able to check on what's going on. I have re-escalated this for you.

[bagman]

Nothing from the support team. How do I progress this?

[bagman]

I've heard nothing from the complaints team. I guess they're really busy, being talktalk and all. How do I escalate this? How do I even contact them? How do I even find my complaint?

[Arne-TalkTalk]

Hi bagman 

There is an open complaint, so the complaints team will be in touch. 

Regards

[ferguson]

This has been flagged up to the support team for you, I have moved your topic to the Billing section.