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They disconnected me and then charged me for terminating

bagman
Chatterbox
Private Message TalkTalk

on ‎11-12-2024 10:05 PM

Message 6 of 6

Talktalk disconnected me and then took payment from my account for early termination of contract!

This was actually the second time they disconnected me; they said they were told to because I had gone to another supplier but I hadn't. I managed to get them to reconnect me the first time, then they did it again.

Now they've taken £212 from my bank account because they say I terminated the contract early, but I didn't! They just disconnected me!

 

How can I get my money back?

 

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5 REPLIES 5

ferguson
Community Star
Private Message TalkTalk
In response to bagman

on ‎02-01-2025 03:59 PM

Message 1 of 6

The support team here can't get involved directly now that you have a formal complaint open, but they should be able to check on what's going on. I have re-escalated this for you.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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bagman
Chatterbox
Private Message TalkTalk
In response to ferguson

on ‎02-01-2025 03:35 PM

Message 2 of 6

Nothing from the support team. How do I progress this?

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bagman
Chatterbox
Private Message TalkTalk
In response to Arne-TalkTalk

on ‎02-01-2025 03:34 PM

Message 3 of 6

I've heard nothing from the complaints team. I guess they're really busy, being talktalk and all. How do I escalate this? How do I even contact them? How do I even find my complaint?

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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎23-12-2024 01:10 PM

Message 4 of 6

Hi bagman 

 

There is an open complaint, so the complaints team will be in touch. 

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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ferguson
Community Star
Private Message TalkTalk

‎11-12-2024 10:13 PM - edited ‎11-12-2024 10:13 PM

Message 5 of 6

This has been flagged up to the support team for you, I have moved your topic to the Billing section.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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