Why am I constantly being charged whilst I terminated my account months ago

[Serif3]

Hi there,

Why am I constantly being charged whilst I terminated my account months ago several times over the phone?

Thanks,

Serife

[Serif3]

Thank you. You too have a lovely day 🙂

[nambuso-TT]

No worries:) Should you require any further assistance please do not hesitate to contact us. Thank you very much for contacting TalkTalk, enjoy the rest of your day.

Goodbye!👋

[Serif3]

Thank you so much. You saved me valuable time so I can work in peace. We need more people like you.

[nambuso-TT]

No worries I have raised a refund request for you. the timescale for a BACs credit refund is up to 10 days.

[Serif3]

OMG that would be a huge help for me. Thank you very much.

[nambuso-TT]

Would you like me to do this for you on my end?

[Serif3]

Live chat is not working

[nambuso-TT]

Please refer to the below article to know more about our refund request.

Requesting a refund

[Serif3]

That would be great, thank you.

[nambuso-TT]

Hi there @Serif3. I am very sorry to hear this. Looking into your account is in credit. I will send you a private message with the details.