can log in or create an account on billing page

[joey255]

Have had talktalk for years and never had a problem with my account last month try to the login system would not let me reset my password still had no luck in the end, I had to phone the rep to delete my account and we tried to sign up again and we could not create an account, in the end, I gave up and paid my bill over the phone now I have the same problem I can't sign in or make payment and you charge me 12£ for what was a backend problem

[Arne-TalkTalk]

Hi joey255

Can you add your account number to your community profile. 

Thank you.

[Gliwmaeden2]

Did they call that a "late payment charge", @joey255?

I'll move this to the billing section for you. 

Arne will be able to check what's gone on there.

Staff reply Monday to Friday, daytime.