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Your Account

Get tailored support with your TalkTalk account and bills.

can log in or create an account on billing page

joey255
First Timer
Private Message TalkTalk

on ‎09-01-2025 09:49 PM

Message 3 of 3

Have had talktalk for years and never had a problem with my account last month try to the login system would not let me reset my password still had no luck in the end, I had to phone the rep to delete my account and we tried to sign up again and we could not create an account, in the end, I gave up and paid my bill over the phone now I have the same problem I can't sign in or make payment and you charge me 12£ for what was a backend problem

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎14-01-2025 11:16 AM

Message 1 of 3

Hi joey255

 

Can you add your account number to your community profile. 

 

Thank you.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎09-01-2025 09:56 PM

Message 2 of 3

Did they call that a "late payment charge", @joey255?

 

I'll move this to the billing section for you. 

 

Arne will be able to check what's gone on there.

 

Staff reply Monday to Friday, daytime. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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