Talk Talk email going into spam folder and can't access my regular Community account.

[GEG64]

I am a regular poster with the Community and have posted for many years. Now if I try to post with my usual account it sends the verification code to my email (a dsl.pipex one) and it ends up in the webmail spam folder! Other talk talk emails do the same! When find it and I enter the emailed verification code it tells me I have to link it to my account (which I did a long time ago!) . When I click Continue it tells me I am already linked but doesn't let me in to my page.. The only way I have found to post this item is to create a new login GG64 (I was formerly GG63). All started since the email system upgrade a few weeks ago.

Anyone had this problem?

Can't believe TalkTalk label their own emails as spam!

What is happening? How do I get back to my old login?

[GEG64]

Well Bill it worked in one sense but it took about 20 minutes for the email to appear in my inbox by which time  the code would have expired as the limit is 10 minutes !. So I logged into my main TalkTalk Account itself on my PC , which logs on without verification by email at the moment, then loaded the Communities Support page and when I clicked the logon logo it recognised me and allowed access to my Communities Account. Very strange?!

So it looks like there are problems, with not only TalkTalk messages entering the spam folder, but it can also take a long time for the email to be sent, by which time the code would have expired. I am concerned that I may actually be unable to get into my actual main TalkTalk Account itself at some time in the future. Can I change the verification to my mobile number instead of my email address. Most organisations allow that. Alternatively I have a Yahoo email address.

[GEG64]

Right Bill

I've done that. Just copy/pasted myaccount@myaccount.talktalk.co.uk into the box. Assume that's what you meant rather than my email account which is a dsl.pipex.com one.

Lets see what happens.

[Billx]

Hi @GEG64 

To get your TalkTalk Community verification code, going to your Inbox folder, instead of your Spam folder:

Open TalkTalk webmail
At the top, click the Cogwheel --> click 'All settings' --> Scroll down --> Click 'Access lists' --> you will default to 'Allowlist' --> Click 'Add new address'
--> Enter "myaccount@myaccount.talktalk.co.uk" in the message box --> Click 'Add'
--> Exit the the 'Mail screen'

All done

Bill