Emails from TalkTalk being redirected to spam folder in TalkTalk webmail

[Billx]

Emails from,

"TalkTalk Help & Support Community<no-reply@community-notifications.talktalk.co.uk>"

and

"myaccount@myaccount.talktalk.co.uk" (when TalkTalk sends OTCode to login to Community.)

being put in the spam folder.

Not very nice.

What the hell is going on?

Looks like the OX people have really messed up now.

By the way, these emails take the full journey to travel from talktalk.co.uk to gmail.com, then back to talktalk.co.uk to my account here. This is because TalkTalk forced most TalkTalk users to change their main email address to a non-TalkTalk email address about 2 years ago. This seemed to be because TalkTalk were paranoid about having users use their own TalkTalk email address.  Why couldn't TalkTalk use a simple username or a simple usernumber?

There seems to be absolutely no reason to use a a real email address as a username to login into a website. And we can see what chaos this practice is causing.

Any way the saga continues.

Bill

[jbuchanangb]

Astoundingly, although I have never seen it before, your response to another thread (about DMARC and mail forwarding) resulted in the TalkTalk Community notification going into my SPAM folder. Earlier today while looking at this topic I found quite a lot of legitimate emails in my SPAM folder. Emails from senders whose messages have always gone to the Inbox in the past! Perplexing.

[Billx]

Similar to yesterday.

Today, Monday, logged in to computer.

Attempted login to TalkTalk Community. Not possible again.

Checked new Outlook to see if any new emails. None.

Logged in via TalkTalk webmail.

Yes there were new emails.

They were all in the Spam folder.

I moved them to the Inbox. Closed TalkTalk webmail

All emails now received in new Outlook

Most of these emails, were dated from the later half of yesterday.

They weren't visable late yesterday.

Please stop putting incoming emails in spam, especially emails from TalkTalk email addresses.

Bill

[Billx]

I received 2 emails today from TalkTalk.co.uk

1 from "TalkTalk Help & Support Community <no-reply@community-notifications.talktalk.co.uk>"

and 1 from "myaccount@myaccount.talktalk.co.uk"

Unfortunately not receivable by new Outlook email client.

After using TalkTalk webmail,

I saw my 2 emails put by TalkTalk in the spam folder of my tiscali.co.uk email account.

I moved the 2 emails from spam to inbox.

After going to new Outlook, I was able to receive the 2 emails.

The lesson for today is that most email clients will miss a few things, that TalkTalk webmail will catch.

Bill

[Billx]

I just got up.

Amazingly only 5 notification emails

from:(TalkTalk Help & Support Community <no-reply@community-notifications.talktalk.co.uk>)

had arrived at my Gmail.com email account,

and so only 5 had arrived at my tiscali.co.uk email account, after automatic forwarding, since yesterday, at 06:52 PM

That is quite a long time ago in terms of this type of emails, .

This is not because I didn't receive what was sent.

But because a paltry 5 were sent by TalkTalk.

Further, the email that allows logging into the TalkTalk Community, which sends the one time code, it was again, like yesterday, put into the spam folder at my tiscali.co.uk email account. This was verified via TalkTalk webmail.

What is going on with these OX people? Doesn't it seem that they haven't got a clue?

EDIT: the OX people are also known as 'open-xchange.com'. They deal with email functions for TalkTalk.

Bill