Talk Talk email going into spam folder and can't access my regular Community account.

[GEG64]

I am a regular poster with the Community and have posted for many years. Now if I try to post with my usual account it sends the verification code to my email (a dsl.pipex one) and it ends up in the webmail spam folder! Other talk talk emails do the same! When find it and I enter the emailed verification code it tells me I have to link it to my account (which I did a long time ago!) . When I click Continue it tells me I am already linked but doesn't let me in to my page.. The only way I have found to post this item is to create a new login GG64 (I was formerly GG63). All started since the email system upgrade a few weeks ago.

Anyone had this problem?

Can't believe TalkTalk label their own emails as spam!

What is happening? How do I get back to my old login?

[GEG64]

Well the TalkTalk emails for verification went into the inbox after following Bill's recommendations but the notification of your post went into spam! So all is not sorted out by this change.

I agree the worst thing is the long time it takes emails with the verification code to reach either our email inbox or spam folder! 

Please could a moderator comment as to why there is such a delay . It is vital that a verification code that has a strict expiry time limit is sent at once and arrives in the TalkTalk users inbox more or less immediately or some people may not end up being  able to access their TalkTalk account at all. A delay with other emails may not be critical but these are! We need a second alternative access option if this cannot be relied on eg mobile number. They have our mobile numbers anyway so there is no reason why this cant be a second option. Assuming of course that they wouldn't be delayed as well!

[GBy1231]

I have the same problem - nearly going insane with the whole thing.   Verification code goes into spam folder, but not for hours!  

I will try the suggestion and see what happens.

I too, set up a new profile for the very same reason that it did not recognise my old one.   How do I get to my old one - which I am a whizz kid!    Neither a whizz or a kid unfortunately.   

I only managed to be able to reply by getting into community via a very long winded route through My Account.   What a palaver.

[GEG64]

Well Bill it worked in one sense but it took about 20 minutes for the email to appear in my inbox by which time  the code would have expired as the limit is 10 minutes !. So I logged into my main TalkTalk Account itself on my PC , which logs on without verification by email at the moment, then loaded the Communities Support page and when I clicked the logon logo it recognised me and allowed access to my Communities Account. Very strange?!

So it looks like there are problems, with not only TalkTalk messages entering the spam folder, but it can also take a long time for the email to be sent, by which time the code would have expired. I am concerned that I may actually be unable to get into my actual main TalkTalk Account itself at some time in the future. Can I change the verification to my mobile number instead of my email address. Most organisations allow that. Alternatively I have a Yahoo email address.

[GEG64]

Right Bill

I've done that. Just copy/pasted myaccount@myaccount.talktalk.co.uk into the box. Assume that's what you meant rather than my email account which is a dsl.pipex.com one.

Lets see what happens.

[Billx]

Hi @GEG64 

To get your TalkTalk Community verification code, going to your Inbox folder, instead of your Spam folder:

Open TalkTalk webmail
At the top, click the Cogwheel --> click 'All settings' --> Scroll down --> Click 'Access lists' --> you will default to 'Allowlist' --> Click 'Add new address'
--> Enter "myaccount@myaccount.talktalk.co.uk" in the message box --> Click 'Add'
--> Exit the the 'Mail screen'

All done

Bill