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how to get back to my old profile.

GBy1231
Sightseer
Private Message TalkTalk
Message 3 of 3

I have had to set up a new Community profile.  Verification codes take too long to come through and go into spam folder  (already replied to a post about that).     How do I get back to my old profile please.   When I eventually got into Community properly, I now default to new profile.   I need to be able to look at both somehow,  because currently I am waiting for phone engineer and need to be able to check on any updates through community.

 

Old profile is GBy123    New one is GBy1231.      No idea what message board I need to post this on.

 

The whole thing is a complete and utter nightmare.

0 Likes
2 REPLIES 2

fr8ys
Community Star
Private Message TalkTalk
Message 1 of 3

You have raised a query under this profile but staff are waiting for you to complete your details before they can check on this.

 

https://community.talktalk.co.uk/t5/Home-Phone/Phone-saying-please-check-line-cord/m-p/3104163

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

ferguson
Community Star
Private Message TalkTalk
Message 2 of 3

You haven't got any activity on your old profile since last year.