talktalk cant add email addresses

[aubreym]

It would appear talktalk cant add any emails to the MyAccount. They couldn't add a mail.com, outlook.com or gmail.com and was told this could take a month to resolve ?

from the online.

"ou - 10:18
We are unable to update the TalkTalk domain email. Could you please confirm any other email address you "

@****@mail.com
You - 10:19
Is the domain correct?
Adnan - 10:20
yes
You - 10:21
Unfortunately, the system is not allowing us to update this email. Do you have any other email that you would like to update?
Adnan - 10:21
talktalk have sent 3 messages to that email last week?
You - 10:22
I'm sorry, but I can stay connected on chat for you. You can create a new Gmail account so that I can update that for my account login.
Adnan - 10:24
dont wanta gmail account what about hotmail
You - 10:26
Yes, you can create a Hotmail account as well.
Adnan - 10:26
@****@outlook.com
You - 10:30
Thank you please stay connected.
I'm sorry, ****, but we are unable to update the Outlook domain as well.

what about ****@gmail.com
You - 10:33
I apologise for the inconvenience. I am experiencing an error while updating the email, but please do not worry. I will raise the escalation for this, and our backend team will get this sorted.
It can take up to 28 calendar days.

So a month to add an email for password recovery purposes! How is this considered fit for purpose ?

[Ady-TalkTalk]

Hi aubreym, I'll be happy to get the Password Reset Tool updated for you. Please send me a personal message including the affected email address, alternate address and a mobile number. Once I have those I'll update the tool for you.

Ady

[Billx]

Hi, @aubreym 

About 2 years ago I was using a TalkTalk email address to login to 'MyAccount'

I was advised by TalkTalk that I had to use a non-TalkTalk email address to login to 'MyAccount'.

So I had to, and did.

So, are you currently using a non-TalkTalk email address to login to 'MyAccount'?

If you are, I don't see why you can't login to 'MyAccount'

Also how many TalkTalk email accounts (i.e. ...@talktalk.net or older accounts like ...@tiscali.co.uk)  do you have?

And how many of these are or were showing in the TalkTalk Mailbox Hub, referred above?

Bill

[aubreym]

No can't login to MyAccount and the only email address for recovery is the MyAccount email that cant access. Was trying to add an alternate which cant because of the above. Talktalk have a mobile number as but apparently that isn;t used for password recovery.

So despite giving talktalk an alternate email address which they have emailed last week and added a mobile number which they have sent a code to for verification neither of these appear on password recovery so still cant access MyAccount.

Indeed now when clicking on MyAccount says is not registered! In a week and 8 hours online in total rather than fix it talktalk have made it worse and now they are saying it will be 28 days to attempt to fix it.

[Billx]

Hi, @aubreym 

As far as I can see, you're talking about the TalkTalk Mailbox Hub, at https://service.talktalk.co.uk/manage-email

Only TalkTalk email addresses like ...@talktalk.net, ...@tiscali.co.uk, etc, may be added there, not Gmail.cm, Outlook.com, etc.

And currently, not even TalkTalk email addresses may be added.

So to go forward with this,

are you able to login to your TalkTalk 'MyAccount'?

How may TalkTalk email addresses are already recorded in TalkTalk Mailbox Hub, above?

Is it just your 1 TalkTalk email address?

Bill