Incorrectly overcharging

[Mohan531]

Hi, Back in January this year, 2025, I had an email from TalkTalk saying that my bill will be increased to unless I opt for broadband only, removing my landline.

I decided to opt for broadband only and notified them via the link provided.

My recent bill has charged me more than my agreed payment.

I tried to find out more about my billing but the webpage doesn't load the data and keeps showing a circle rotating, as if it can't refresh.

I have been a loyal satisfied customer with Talktalk for over 20 years and I would like to remain that way.

Can someone at the billing office look into my account and let me know what's happening. 

My package details are correctly priced.

Thank you in advance

[Arne-TalkTalk]

Hi @Mohan531

Because you renewed on the day your bill was produced this bill includes the out of contract price so can be slightly higher than agreed, but any overpayments will be returned on the next bill.

In my account can you disable any pop up/ add blockers in the browser. 

Sorry for any confusion. 

[Gliwmaeden2]

Chat is open today, if you need a quicker reply, @Mohan531.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Staff will respond on here during the week, but your post is in a queue.