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I have been waiting for 2 months for GiftCloud to reply regarding the gift voucher I was supposed to receive when I signed up for my Full Fibre 150 contract (which was back in November). Today, they have finally replied stating that the issue needs t...
Hello, I renewed my contract on 9th December 2024 on the phone with help from a member of loyalty team. I was told I will receive an amazon voucher (£40) for renewing the contract after cooling of period of 120 days. may I ask for an update on this, ...
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Hello,My Full Fibre broadband started in early October 2024 and I was promised a gift voucher within 120 days. It is now well beyond that and I still haven't received it.Can anyone help please?Thanks
Hi, I went through TopCashBack to order Full Fibre and did not track properly. I raised a claim with TopCashBack and provided the TT order number however it was declined saying they TT were unable to locate it and have now come back with the followin...
I referred my daughter to TalkTalk and we both received emails saying that we would receive £50 vouchers.After several weeks my daughter has received an email saying 'Sorry, but we are unble to provide the £50 voucher you were expecting. Instead, we ...
Giftcloud have confirmed twice that my incentive Gift card has been authorised to be sent but are just not sending it. I have messaged so many times but am now at a loss as to how to get it. They are the worst company that provide awful service. I'm ...
I was sent an email from TalkTalk on the 8th January 2025 stating that a referral had completely switched to TalkTalk and a Gift Card would be sent, After two months of emails with Giftcloud I was referred back to TalkTalk. I used live chat and after...
I signed up for TalkTalk Internet In Oct 24, with the promise of a £75 voucher after 120 days. This has been and gone and still no voucher. The customer chat has repeatedly told me I'd get it within 72 hours. My order number is S02452889.
Hi, when I was looking to switch providers the retention team promised a pre paid voucher. My new line and router have been installed but I have not heard anything about this since... what do I need to do to chase this? Thanks
Hi, I need assistance as I’m going around in circles with this issue. I referred my father to TalkTalk through the partnership with TalkTalk and Giftcloud, with the promise that we would both receive a £50 voucher once his billing commenced. On Janua...
Hi all!Anyone else having issues with rewards vouchers. I signed up at the end of October to full fibre and part of the incentive was a £100 voucher. Still recieved nothing....Emailed giftcloud at the beginning of February, took them nearly 4 weeks t...
referred a friend in November to talk talk. We are both still waiting for our voucher. Gift cloud have sent me an email today saying No further action on their end and to contact talk talk. I’ve been backwards and forwards, emailing and calling and s...
I signed for a new TalkTalk contract on the 20th November 2024 with the offer of a £70 gift card. I never received this promised gift card. Please could a TalkTalk staff member look into this?
Hello, When I agreed to stay with TalkTalk when my contract ended I was promised a £100 Amazon voucher within 90 days. This was on the 11th/11th 2024 and I'm yet to receive my voucher, could someone please look into this for me? Many thanks, Louise
Hi, On 27th January I received an email from TalkTalk saying that my £50 voucher would be with me within 10 days and if not to contact 'Gift cloud' which I have now done, (10th February) they have said I require an Order Reference Number which starts...
I have been emailing giftcloud since the beginning of January regarding a voucher not received through refferal. Received the email saying it would be here within 10 days on the 23rd December. Still going back and forth on email with giftcloud. My da...
When I changed to TalkTalk I was promised a £50 reward card. The cable was installed 27/9/24 and the order was confirmed 12/9/24, both of which are more than 120 days ago. I've heard nothing so far, has the reward been forgotten? Thanks
Although a letter has now arrived confirming new contact details no £50 voucher has been included.
I signed up in August and was due to receive a welcome voucher of £75 from amazon which should have arrived by the end of December at the latest. At the time of writing I have chased 4 times and each time was told it had been escalated and I would re...
Received an e-mail saying I will get my £50 reward within 10 days. If not, an email address for gift cloud was given to contact them on. It's been 12 days so I emailed only for it to be bounced back as no such address.What is my next step?
Hi, was told when I renewed last year I would get an Amazon gift card. I still haven’t received it anyone know the best way to chase this up? Thanks
After starting the process of moving to another provider I agreed to stay with TT. Speaking to an agent on the phone, part of the offer I accepted was a £80 voucher. Contract emails came through but nothing regarding the voucher.I understand there is...
I need to pay a bill but have cancelled my direct debit
When will I receive the £100 Tesco voucher that I was promised as part of the renewal process. I was told that I would be sent an email. It is now 30 days since I signed up and I have not heard anything. The offer of a voucher is part of the contract...