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Refer a Friend - Giftcloud Voucher

pobox1122
First Timer
Private Message TalkTalk

on ‎14-03-2025 01:40 AM

Message 3 of 3

I was sent an email from TalkTalk on the 8th January 2025 stating that a referral had completely switched to TalkTalk and a Gift Card would be sent, 

After two months of emails with Giftcloud I was referred back to TalkTalk. I used live chat and after being given two telephone numbers not in use. I then spent a fair amount of time on different telephone numbers with different people from TalkTalk to no avail. This was on the 13th March 2025. 

I was finally asked to provide evidence of all this including from the referee. I asked for an email address to which I could send something.
The email I was sent used the first name of the referee, so TalkTalk know who we both are.  Not withstanding we are Customers. 
I will leave this here for a few days in case it is picked up first. 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎20-03-2025 12:10 PM

Message 1 of 3

Hi pobox1122

 

I have escalated this to the voucher team. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎14-03-2025 06:47 PM

Message 2 of 3

@pobox1122, 

 

Your post is in the queue for attention - as staff didn't pick it up today, I'm afraid you won't hear back until after the weekend. 

 

Please just follow up on this thread. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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