Payment takes twice
yesterday
Message 3 of 3
I was paying my bill and pressed back and the redid the payment and it had taken it two times but I have only one confirmation email for one off the 40 pounds will I get the other money back?
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2 REPLIES 2
yesterday
Message 1 of 3
Hi Jm202.
Only 1 payment has appeared.
If the second payment goes through, you will be able to see it in My Account and request a refund.
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yesterday
Message 2 of 3
Hi @Jm202 did you check that both amounts actually left your bank account.
If they did your account will eventually be in credit and then you can request a refund , or leave it for the next bill.
I don't work here and all my opinions are my own.
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