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on 20-03-2025 01:16 AM
I was paying my bill and pressed back and the redid the payment and it had taken it two times but I have only one confirmation email for one off the 40 pounds will I get the other money back?
on 20-03-2025 12:22 PM
Hi Jm202.
Only 1 payment has appeared.
If the second payment goes through, you will be able to see it in My Account and request a refund.
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on 20-03-2025 06:20 AM
Hi @Jm202 did you check that both amounts actually left your bank account.
If they did your account will eventually be in credit and then you can request a refund , or leave it for the next bill.
