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Payment takes twice

Jm202
First Timer
Private Message TalkTalk

on ‎20-03-2025 01:16 AM

Message 3 of 3

I was paying my bill and pressed back and the redid the payment and it had taken it two times but I have only one confirmation email for one off the 40 pounds will I get the other money back?

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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎20-03-2025 12:22 PM

Message 1 of 3

Hi Jm202.

 

Only 1 payment has appeared. 

If the second payment goes through, you will be able to see it in My Account and request a refund. 

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Divsec
Community Star
Private Message TalkTalk

on ‎20-03-2025 06:20 AM

Message 2 of 3

Hi @Jm202 did you check that both amounts actually left your bank account.

If they did your account will eventually be in credit and then you can request a refund , or leave it for the next bill.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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