Billing date still not corrected!

[Hotblack1]

If you look at my account over the last 12mths, payment used to be taken around the 6th of each month. An additional payment was also taken at the end of August. Payment has been taken at the end of each month since then despite me contacting you twice to correct this issue.

Who do I have to contact to change the payment date back to what it was originally?

As you took 2 payments in August I presume I will not have to make a payment in December (next payment date being 28th November), the next payment will be on/around 6th January 2026.

[siphosethu-TT]

No problem, please do get back to us should you need any help, you know where to find us. Thanks

[Lasamarc]

Hi there , no need for assistance at this moment. I hopefully have the problem sorted but have to wait for next bill to see if DD returned to pre-August settings. Thanks for your offer of help.

[siphosethu-TT]

Hi there @Lasamarc, please start your own thread so we're able to assist you.

[Lasamarc]

I have experienced the same billing problem. It is amazing how the billing cycle error, that T.T. have owned up to, is taking four months to put right. In this day and age of superfast computers it should be somewhat faster than that to correct an error surely. Luckily I had enough funds available or this ongoing error could have caused much larger problems and bank costs.

[Mandisa-TT]

Yes @Hotblack1 once you have paid your November bill, your next bill will be generated on the 28.12.2025 and payment due date will be on the 05.01.2026. 

[Hotblack1]

OK, so you're saying that no payment will be taken in December. Thank you.

[Mandisa-TT]

Hi @Hotblack1 Thank you for reaching out regarding your payment schedule. I understand your concerns about the recent changes.
 

Your payment due date is indeed on or about the 5th of each month. We experienced an error in our billing cycle, which caused payments to be taken earlier than expected. I sincerely apologize for any confusion this has caused.

To clarify:

• Future Payments: Your billing cycle will return to normal starting next month, with your payment due on January 5, 2026.
• Upcoming Payment: Please be aware that your next payment is scheduled for November 28, 2025. If you do not have sufficient funds on that date, you can wait for the second direct debit attempt on December 8, 2025, and there will be no late payment fee charged.

If you have any further questions or need additional assistance, please don’t hesitate to contact us.