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TalkTalk unable to provide £50 voucher

redmelons
Conversation Starter
Private Message TalkTalk

on ‎17-03-2025 03:15 PM

Message 3 of 3

I referred my daughter to TalkTalk and we both received emails saying that we would receive £50 vouchers.

After several weeks my daughter has received an email saying 'Sorry, but we are unble to provide the £50 voucher you were expecting. Instead, we have added a credit for £50 to your TalkTalk account which will show on your next bill'.

I haven't received a similar email and there is no credit on my account. Will I be getting a £50 credit please?

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎20-03-2025 12:29 PM

Message 1 of 3

Hi redmelons

 

I have escalated this to the voucher team. 

 

Sorry for the delay

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KeithFrench
Community Star
Private Message TalkTalk

on ‎17-03-2025 04:24 PM

Message 2 of 3

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays. The posts are responded to in time/date order, oldest first.


Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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