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Renewal Voucher - No details

JGolby
Newbie
Private Message TalkTalk
Message 3 of 3

After starting the process of moving to another provider I agreed to stay with TT. Speaking to an agent on the phone, part of the offer I accepted was a £80 voucher. 

Contract emails came through but nothing regarding the voucher.

I understand there is usually a waiting period and it will come via third party (eg: 70 days, giftcloud) 

Did anyone else receive any communications or should I just wait until the Feb before chasing? I don't like not having anything to confirm the agreement. 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi JGolby

 

It can be minimum of 30 days after renewal which was the 18th Dec, there are notes on the account to show the voucher offer , so we can chase it up after that. 

 

Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

It can't be chased up till the waiting period expires and doesn't show up in contract information. 

Gliwmaeden2, a fellow customer.
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