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on 30-12-2024 04:29 PM
After starting the process of moving to another provider I agreed to stay with TT. Speaking to an agent on the phone, part of the offer I accepted was a £80 voucher.
Contract emails came through but nothing regarding the voucher.
I understand there is usually a waiting period and it will come via third party (eg: 70 days, giftcloud)
Did anyone else receive any communications or should I just wait until the Feb before chasing? I don't like not having anything to confirm the agreement.
on 31-12-2024 12:05 PM
Hi JGolby
It can be minimum of 30 days after renewal which was the 18th Dec, there are notes on the account to show the voucher offer , so we can chase it up after that.
Regards
on 30-12-2024 06:07 PM
It can't be chased up till the waiting period expires and doesn't show up in contract information.