Hi, I renewed my contract in February 2024, as part of the offer to renew I was offered a voucher for supermarkets/debit card which would be sent to me via email after 45 days and then I would have to claim it. I haven't received anything via email a...
I'm actually so infuriated at the fact talktalk had wasted my time that I'm willing to waste even more time writing this. I've now been offered various terms for a fibre 150 contract, coming from Sky who I can currently with. uSwitch said 26/month fo...
I have been trying to talk to someone via live chat about this however it is not working. I keep getting a message telling me to go back or log in to use live chat, despite me being logged in already. When I renewed my contract I was informed that I ...
Wot happen to the voucher for changing my internet over
Hello. This post is about my concern about being mis-sold a product, where both the door salesman Brand Ambassador AND a live chat agent both confirmed that I had a 3mth free trial where I could cancel anytime without cancellation fees. When I did tr...
Cant find my account id number that should apparently start with N7 N8 OR S0, i need this to chase up by top cahsback that never came through, not happy with this as it has been months
Hi, I've just had my first bill since we were upgraded from Fibre 65 to Fibre 150 FTTP and I've been charged extra for the new service.When agreeing for this free upgrade to take place the email stated 'Not only is your upgrade free of charge, but th...
I've just had my first bill since my 'free upgrade' and it's gone up. That's false advertising as the letter I received, and the letter confirming the appointment BOTH said it was free and no extra charge. On top of that, I'm STILL waiting for the co...
I took out a contract with TalkTalk for full fibre 900 in mid October. I did this online as at the time there was a promotion running. The TalkTalk website stated that The first 3 months of my 18 month contract would be free, then £45 per month for t...
Hi there I received an email from TalkTalk with an offer of a £70 gift voucher on 24th July. I renewed via the live chat service on 25th July. The original email stated I would receive my voucher 30 days from the date my new contract started. The rew...
Hi, Been sent here via one of TalkTalk's reps on TrustPilot. Giftcloud aren't issuing the reward voucher I was confirmed as being eligible for. I emailed TalkTalk as it had surpassed 90 days and I hadn't yet receiced the voucher. The customer service...
I signed out to full fibre broadband and my service went live on 27/04/2023 but I have to received the £150 gift card that I was told I would receive after 90 days of the first bill. I have email giftcloud on the email address found on the TalkTalk F...
Good afternoon, like some others I briefly started a switch to a different provider and was then directly emailed by TalkTalk to stay with a competitive monthly price and a gift card/voucher (I believe it is through Giftcloud). I have cancelled the s...
Hi Good Morning Can anyone from support do a quick check to see where my reward card has gone as it's well past the 45 days from service going live Many Thanks
Hi folks, I placed an order for TalkTalk Full Fibre 150 via Quidco to gain the cashback deal. My order didn't track, so I tried raising a claim manually with Quidco. However, Quidco are asking for my TalkTalk order number that "begins with S" and I c...
I trust this is the correct place for this.Before joining TalkTalk Full Fibre, as an enticement I was promised a £150 Gift Card to match Vodafone plus a back-up power box to maintain connection in case of power outage. My Wife is a Nurse and should a...
I recently renewed my Full Fibre package for a further 18 months at a rate of £40.00 per month (£32 + £8 UK Calls Boost(discounted from £16). When I receive my first bill, the boost has only a £1.32 discount. I raised this question with Talk Talk sup...
Hi, I've been trying to get hold of my order number that begins with N7, N8 or S0. None of the correspondance i had had this code on it as topcashback need it to find the claim. Does anyone know how I can get hold of this number?
HiAs part of my renewal negotiations in april was a £150 gift cloud voucher . It has been more than 45 days since going live
Who do I need to speak to about a customer retention voucher of £75? This was offered recently after renewing my contract
I’ve received an email today from consumer.talktalk.co.uk “an update on your broadband contract" My fibre 150 contract is up for renewal in May and the email sets out my options. Option 1 - don’t do anything, roll over into ‘out of contract’ but cont...
Hi, I have been with talktalk for over 7months now since last Sep, however, I've received the cashback reward, it show 'wating for retailer' for months on Topcashback. Can someone help with this matter? Thanks!
Hi.I got connected in June 2022. As part of the deal I was promised some cashback , at or around £180. Recently being notified about my bill increase prompted me to check and I havent been able to find an email or anything relating to it being sent. ...
Hi, i renewed my contract end of March/ start April 2022 and have still not received my freeEcho Dot voucher. I have raised this a number of times during phone calls with customer services teams, and despite being told it will be sent I’m still waiti...