I want this new deal
Hi ya is this for new customers or existing customers also mid way through their contract?Thanks
Forum Posts
When exactly to request next 6 months discount be applied?
Hello. Hoping one of support team can give reassurance and indicate necessary timings re following. Back in April, I eventually (other threads by me highlight the problems involved in doing so), was offered renewal upgrade by Retentions department (o...
£100 gift voucher still not received after more than 240 days
I was told the voucher offered for signing up to talktalk broadband would be issued after 120 days, it has now been more than double that time and I’ve had absolutely no updates, giftcloud useless and passed me onto talktalk. Hoping someone could adv...
Tablet
Hi I signed up on the 4th Nov 2024 for a new contract and was advised I would be getting a Tablet sent within 60 days. Its now the 7th April 2025 and I have had nothing, no email, no call and not received my tablet. Are you able to advise me on this ...
Help needed- Giftcloud not sending Gift card despite TT authorising it
Giftcloud have confirmed twice that my incentive Gift card has been authorised to be sent but are just not sending it. I have messaged so many times but am now at a loss as to how to get it. They are the worst company that provide awful service. I'm ...
TalkTalk Account No not in same format as required by TopCashBack
I had placed an order on 30/01/2025 for TalkTalk Full Fibre 900 via the TopCashBack website with cookies turned on and placing the order via the webpage redirected from the TopCashBack website as they had a £100 cashback offer. My TalkTalk fibre broa...
Sign up voucher
Hi all!Anyone else having issues with rewards vouchers. I signed up at the end of October to full fibre and part of the incentive was a £100 voucher. Still recieved nothing....Emailed giftcloud at the beginning of February, took them nearly 4 weeks t...
Voucher
referred a friend in November to talk talk. We are both still waiting for our voucher. Gift cloud have sent me an email today saying No further action on their end and to contact talk talk. I’ve been backwards and forwards, emailing and calling and s...
Charged for now TV despite cancellation
With the half price offer expiring on Now TV I cancelled all 3 items on my account. This was done in January. However I have just received a bill with all 3 services active still and still half price. The only thing that should be on my bill is the f...
Never received a gift card for a new contract?
I signed for a new TalkTalk contract on the 20th November 2024 with the offer of a £70 gift card. I never received this promised gift card. Please could a TalkTalk staff member look into this?
Disappointing contract renewal options
My Fibre 65 contract expires at the end of March and I was looking forward to checking the offers, unfortunately the best I got available on my talktalk account is £30 Increasing to £33 from April 2025 then to £36 in April 2026. A quick look at TalkT...
Quidco cashback - order number with 's' required
Hi I'm trying to submit a Quidco claim for missing cashback due when I purchased Full Fibre 500. The claim requires an order reference beginning with 's' and none of my documentation has this order number. Can anyone help? Thanks
Free Gift
Hi I was offered a free tablet to sign up for a new 24 month contract, the lady told me it would take 60 days, this was on 4th Nov 2024 and I have not received it. Please advise.
Welcome Voucher
I signed up in August and was due to receive a welcome voucher of £75 from amazon which should have arrived by the end of December at the latest. At the time of writing I have chased 4 times and each time was told it had been escalated and I would re...
Gift incentive not recieved
I signed onto a new contract in August and have not received my gift incentive. How do I go about finding out when I'll receive it?
Free watch email offer last November for selected customers not received
I also was sent a email in November 2024 for a free Huawai band 9 watch as gift, saying don’t need start a new contract, and obligation said a selected amount has received this offer, clicked got confirmation said up to 45 days. Now TalkTalk say they...
Renewal Voucher - No details
After starting the process of moving to another provider I agreed to stay with TT. Speaking to an agent on the phone, part of the offer I accepted was a £80 voucher. Contract emails came through but nothing regarding the voucher.I understand there is...
Order ID starting with N
I have still yet to recieve my £75 gift card from Giftcloud after signing a contract with Talktalk back in July. Can the Talktalk team confirm where I can find my order ID?
Gift Vouchers not received within 90 days of order
On 19/08/2024 I ordered a new broadband package from TalkTalk. As part of the deal I was offered £100 worth of Gift Vouchers (£75 + £25) which to date I have not received. I was promised I would receive the voucher(s) within 90 days of making the ord...
No cashback back or gift card received
Hi, I joined the broadband over 3 months ago via Topcashback but haven't received any cash back or gift card up till this moment. Is anyone has the same problem like me?
Joined Shell and moved to TalkTalk & not received £75 Amazon voucher after more than 120 days
I joined Shell and was transferred to TalkTalk. I still have not recieved a £75 voucher via Broadband Choices.All what Broadband choices state is: "We are waiting for Shell to release the funds to us to that we can release the gift cards provided by ...
Gift voucher
Does anyone know how long after activating broadband I should receive the gift voucher promised on purchase please?
following up on echo dot promo. its more than 60 days now
seeking advice as I haven’t received any email yet on how to claim the echo dot .
Order number required
Hello I purchased TalkTalk broadband months ago and have not received the relevant Gift Card as expected. After following up, I have been told I need to provide my TalkTalk order reference (typically beginning N, S0, or FTTP). Please can this be sent...
Giftcloud voucher not received
I hope someone can help here. I renewed my Talktalk contract and part of the renewal was that I would receive a £100 Amazon gift voucher within 30 days of contract renewal. The 30 days is up and nothing from giftcloud(ami surprised??). I have emailed...