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on 08-11-2024 11:03 AM
seeking advice as I haven’t received any email yet on how to claim the echo dot .
on 28-11-2024 12:32 PM
Hi Nethope
The second order was outside of the promotional offer period so , when its escalated it rejected because of this.
Sorry
on 13-11-2024 04:30 PM
No, I didn’t get the email confirmation. Here’s some history of how I got into new contract. Last May during echo dot promotion, I secured a new contract and told that I’m eligible for the promotion. got the replacement also for my router to eero. Last August, when I inquired about my contract and echo dot , I was informed that the order was rejected by the supplier or not updated by City Fibre team. I then place a new order as suggested and hence got a new contract again. I asked about the echo dot promo and told me still part of the package but have to wait for 60 days.
on 12-11-2024 01:11 PM
Hi Nethope
Who offered you the echo dot I cant see a promotion around the time you renewed.
Have you got a confirmation email?