Zwrot sprzętu
Czekam na torbę zwrotną do routera... Kiedy ją otrzymam?
Forum Posts
Final Bill?
I left TalkTalk on 23 January 2025. I'm still waiting for a Final Bill and a bag for posting the equipment back for recycling. Yesterday I received a bill for this month's £35+ of which I've used not a jot. Not happy obviously, I'd like some clue as ...
Bill, returns and a broken website.
Hi,I recently received a threatening email from TalkTalk to pay up "To avoid any further debt recovery and impact on your credit rating". Not only was I never told about this bill, as I have previously paid my final bill and closed this account, but ...
Pre paid returns bag
Hi, When i attempted to send my old router back, the lady at the post office said the code had already been used. Is it possible to get a new bag sent out please?
Refund for dead relative.
Hi,My mum recently passed and we received a bill for -£23.34. Does that mean the account is in credit? If so, how do we get that refunded to her bank? Thank you.
Final Bill
i am being charged almost £250 for talktalks mistake. i had agreed to a new contract but then i called up within an hour to cancel the new order + contract which was confirmed by the cancellations team that i would not be charged a cancellation fee b...
Being charged £75 for a engineer visit which wasn’t my fault
I have received my bill to which has a £75 charge from an engineer visit which I was told I wouldn’t be charged on the phone to arrange this. The only was I would have been charged is if I cancel or missed it which I didn’t. The fault was completely ...
Paying for TalkTalk TV, never signed up never received a box
Hi, I have been with TalkTalk for many years, I never check my bills or online account as I've never had any problems and their broadband service is great. However, I am soon to be moving in with my fiancee and so logged in to look for information ab...
ISSUES WITH ONE TOUCH SWITCHING AND STILL BEING BILLED
Similar to a number of recents posts I have switched from TT, in my case to Vodafone using one touch switching. This went through successfully and all communications from Vodafone and Openreach indicate my new Vodafone service is up and running. On t...
Got charged after leaving, instead of being able to get refund
I left TalkTalk on 29th Nov when my contract was up. I paid my Nov bill for 15th Nov - 14th Dec. Today I got a text saying I had a payment overdue. Logged in to see I got a Dec bill. In the breakdown, it had a -£20.56 credit for 30th Nov - 14th Dec b...
URGENT Card payment taken twice
I can't afford to have paid twice and can't find any way of contacting you to discuss!!
One Switch problem!!! TalkTalk didn’t close my account
I have an ongoing issue with TalkTalk. There is a complaint on the account and escalations. I switched to the new full fiber broadband with Sky. They set the broadband live on 20th of November. Also Sky confirmed that on 20th of November at 14:44 the...
Talk talk overcharged me and changed my billing cycle
My contract ends on 13th Dec, talk talk customer service have been notified a month ago that I will not continue as I was originally with shell broadband. Talk talk have changed my billing cycle on my last bill. Over charging me exrra £35 for 5 days....
Looking After The Pennies
Hi,Last month's bill included a 50p charge for a two second call to the Speaking Clock.I believe this to be a rogue call initiated remotely.I would be grateful if you could apply an appropriate credit to my account.Thanks.
Billed for Engineer, Fault was static on the line
Engineer booked on 21st Oct, and visited on 28th Oct. I am billed for £75.The fault was static on the line. Static was cleared and we were moved onto another line.There was no fault with the socket or inside the property.We have tried twice to ring t...
Billing issue
I have just paid my bill by debit card and you have taken the amount 3 times I can’t get help from anyone I want them refunded
Can't Get A Refund From TalkTalk
My last payment to TalkTalk was taken on 27th September 2024 shortly after which I left TalkTalk for Virgin. Recently I've been trying to get a refund because my account is in credit but it's impossible to get a result. When you press the Get a Refun...
refund/ credit
where will a reimbursement/ refund appear (be found) on "my account"?Was incorrectly charged for new router, told money would be re paid to "my account"any info, help would be great
Getting an up to date bill
Hi GuysDue to really bad customer service on the phone trying to get fibre installed, i decided to move suppliers. I cancelled my DD and now need an up to date final bill to pay. I have tried to call customer service, but as usual, I have been waitin...
Awaiting payment of money owed to me
So Talk owe me money it is showing on my Bill they agreed to send it weeks ago back to me nothing happened I called again and told it would definitely be sent it didn't come. I use online chat and told it wasn't owing. Tried to email a further compla...
Charged £12.50 fee for recurring card payment issues
HiI have had this account for several years and used recurring card payments. Through July and August I had several very confusing emails and text messages around issues with Talktalks recurring card payment systems (very confusing ones saying there ...
Refund from Deceased Person’s Account
Hi, my husband passed away last year and TalkTalk have just managed to transfer ownership of the account to me. This morning I had a letter addressed to my husbands executor (which is me) saying that a refund is due from his account. Only problem is ...
Transferred from shell energy direct debit problem & unable to log in to view account.
Migrated shell energy customerFailed debit order in August (some talk talk problem)"Charged" 12.50 quid for talk talk problem.Received email saying charge would be reversed as debit order failure was talk talk's problemReceived email saying pay manua...
Billing amount following transfer from Shell
When I queried why my 1st monthly TT bill in August (following the transfer from Shell)l was £26.86 - £7.79 more than I was paying Shell each month (£19.07)-it was said to be because of an adjustment in the payment date so I had to pay that much more...
Not recieved refund as promised
Hi there, I was on live chat a while ago now (9th August 2024) - I was promised a refund and that this would then be processed to my bank. I have never recieved this refund, please can you advise why and when I can expect this? I have attached photos...
