Billing issue
I have just paid my bill by debit card and you have taken the amount 3 times I can’t get help from anyone I want them refunded
Forum Posts
Can't Get A Refund From TalkTalk
My last payment to TalkTalk was taken on 27th September 2024 shortly after which I left TalkTalk for Virgin. Recently I've been trying to get a refund because my account is in credit but it's impossible to get a result. When you press the Get a Refun...
refund/ credit
where will a reimbursement/ refund appear (be found) on "my account"?Was incorrectly charged for new router, told money would be re paid to "my account"any info, help would be great
Getting an up to date bill
Hi GuysDue to really bad customer service on the phone trying to get fibre installed, i decided to move suppliers. I cancelled my DD and now need an up to date final bill to pay. I have tried to call customer service, but as usual, I have been waitin...
Awaiting payment of money owed to me
So Talk owe me money it is showing on my Bill they agreed to send it weeks ago back to me nothing happened I called again and told it would definitely be sent it didn't come. I use online chat and told it wasn't owing. Tried to email a further compla...
Charged £12.50 fee for recurring card payment issues
HiI have had this account for several years and used recurring card payments. Through July and August I had several very confusing emails and text messages around issues with Talktalks recurring card payment systems (very confusing ones saying there ...
Refund from Deceased Person’s Account
Hi, my husband passed away last year and TalkTalk have just managed to transfer ownership of the account to me. This morning I had a letter addressed to my husbands executor (which is me) saying that a refund is due from his account. Only problem is ...
Transferred from shell energy direct debit problem & unable to log in to view account.
Migrated shell energy customerFailed debit order in August (some talk talk problem)"Charged" 12.50 quid for talk talk problem.Received email saying charge would be reversed as debit order failure was talk talk's problemReceived email saying pay manua...
Billing amount following transfer from Shell
When I queried why my 1st monthly TT bill in August (following the transfer from Shell)l was £26.86 - £7.79 more than I was paying Shell each month (£19.07)-it was said to be because of an adjustment in the payment date so I had to pay that much more...
Not recieved refund as promised
Hi there, I was on live chat a while ago now (9th August 2024) - I was promised a refund and that this would then be processed to my bank. I have never recieved this refund, please can you advise why and when I can expect this? I have attached photos...
Incorrect billing
I am writing to formally dispute an incorrect bill I’ve received. My service with Talk Talk ended on the 15th of August, yet I have been billed until the 22nd of September. Despite numerous attempts to resolve this matter through your customer servic...
£104 bill!!!!!
Here we are again!! In July had issues with you refusing to send an engineer eer to sort my interent when I had been left without for over 36 hours!!! I wake this morning to find you have taken £104 from my bank account charging me for an engineer vi...
Overcharged by TalkTalk for 5 days already included in final bill from Shell Energy Broadband
I was moved over from Shell Energy Broadband. I have just double checked my 1st TalkTalk bill and also my final Shell Energy Broadband bill.I have already paid both bills in full.I was charged for the days30/05/2024 - 29/06/2024 by Shell Energy Broad...
One off payment
Hi, I've made a one off payment towards my bill but your page said there were difficulties and to try again which I have done but you have now charged me twice even though I've had no verification of payment going through.Money is tight as it is for ...
Talktalk sales scam
I lost internet connection on 24/06/2024, contacted your customer service, told me there was an error in talktalk system, that's why my service got disconneted. The only solution talktalk provided to me was to place a new order, so i did. And I was p...
No connection since 10th may at my property and now a ridiculous bill
Today adding insult to incompetence, I have relied an email stating my bill hasn’t been paid. I have NEVER received a service from talk talk on the 10th of may my “go live” day it didn’t and still hasn’t. it was connected to an adjacent property. i w...
Trying to talk to customer services
I see the strapline customer service 24\7 365 daysI know what it means to me in the real world...what does it mean in the ghost services of Talktalk??
My loss of service compensation has not appeared in my latest bill
I recently suffered a whole week without my landline and broadband from 17th June to 24th June. Case REP-14429462 was raised but that did not find the fault, so case REP-14436598 was raised, which needed a new Master Socket fitting by an engineer.Sin...
£30 Plan change fee. Miss-selling.
Hi, I have recently renewed my contract as it was coming to an end. My latest bill has a £30 Plan Change Fee added. This is an error. Please can an OCE correct this charge. It was never mentioned during the renewal phone call, and therefore is a seri...
Credit balance
I have just moved provider and received my last TalkTalk bill which is in a small amount of credit. How does this get returned to me? Is it automatic or do I have to request it?
Resolved! Be careful when switching to a new deal
I thought it would be a great idea to switch from my 18 month TalkTalk deal to a new £4 cheaper a month TalkTalk deal. IsMyBillFair warned me that there MAY be a fee for ending the deal early. I thought TalkTalk would NOT charge it because I am stayi...
Compensation due to no service
Hello hope you can help . I’ve been advised to drop a note on here so hopefully you will be able to help . I have raised a discussion topic about not getting internet in hot weather . This has been a persistent problem over 2 years . We have had engi...
Refund of £75 engineer fee
Sorry if this has been asked multiple times previously. I had a fault on my broadband, talktalk engineer attended. He found no issue with set up in my home, but found internet was running much lower than expected. He replaced router with a new one, b...
Technical error of the page
I went to my page and wanted to issue a refund, pressed the button, transferred me to the page, and there it gives an error, what should I do.
Billing error
I have been charged £75 for a service call out earlier in the March. When the service engineer called to fix the problem he said I would not be charged because it was a service fault. It states this also on my account but they still got the money fro...