Automatic Compensation payment times
My phone line was down for about three weeks. Stolen copper apparently! It was restored on 22nd October. Should I not have received my automatic compensation by now. Any help would be great. Thanks
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My phone line was down for about three weeks. Stolen copper apparently! It was restored on 22nd October. Should I not have received my automatic compensation by now. Any help would be great. Thanks
My contract is coming to an end and I decided to start a new 24mth contract. Initially I attempted this through the link on an email sent to me and it all looked to be completed, contract and terms sent over. But a week later I was still getting emai...
Having been out of contract on Fast Broadband for a while, paying about £46 per month, I spoke to the loyalty team was offered a 24 month contract at £28. We discussed upgrade options, and I opted for Fibre 500 at £30. In my latest bill, at the end o...
How do I get a refund of £2.75 for not receiving a paper bill this month.
My april talk talk bill for £27 has arrived but I beleave because my router was not working for almost 2weeks we should be entitled a rebate dont you.
My brother passed away recently and I advised Talktalk via the bereavement team at the end of March. His account was to be closed off as at 4 April 2025. A final bill has now been received and a small refund of £4.03 is due. As I can't access my brot...
Hi, Last month I was incorrectly billed £75 for an (open reach) engineer visit to restore a poor connection. I managed to stop the direct debit before payment and instead paid the standard monthly fee as a one off, leaving the £75 outstanding. At the...
My router was faulty. I contacted Talk Talk. After long chat on line they understood the problem and said they would send me a replacement. No charges were mentioned and now I have been charged £84.95 !!!I believe this is incorrect. How do I get this...
Hello, my transfer from TalkTalk to Vodafone Full Fibre should have taken place on 13 February, however the engineer did not show up and the transfer was postponed.The switch successfully took place on 18 February. However, on the same day TalkTalk c...
I am having a problem with understanding your process. I now understand that I might owe something but when I left I had a message to say what I would owe would be less than £1. I never received anything to pay this. The first contact from TT was yes...
How long does it take to get a refund after an account is closed? My account says -£18.40 due around 18 February 2025, It is now 6 March, over two weeks later and the refund still hasn't hit my account.
Czekam na torbę zwrotną do routera... Kiedy ją otrzymam?
I left TalkTalk on 23 January 2025. I'm still waiting for a Final Bill and a bag for posting the equipment back for recycling. Yesterday I received a bill for this month's £35+ of which I've used not a jot. Not happy obviously, I'd like some clue as ...
Hi,I recently received a threatening email from TalkTalk to pay up "To avoid any further debt recovery and impact on your credit rating". Not only was I never told about this bill, as I have previously paid my final bill and closed this account, but ...
Hi, When i attempted to send my old router back, the lady at the post office said the code had already been used. Is it possible to get a new bag sent out please?
Hi,My mum recently passed and we received a bill for -£23.34. Does that mean the account is in credit? If so, how do we get that refunded to her bank? Thank you.
i am being charged almost £250 for talktalks mistake. i had agreed to a new contract but then i called up within an hour to cancel the new order + contract which was confirmed by the cancellations team that i would not be charged a cancellation fee b...
I have received my bill to which has a £75 charge from an engineer visit which I was told I wouldn’t be charged on the phone to arrange this. The only was I would have been charged is if I cancel or missed it which I didn’t. The fault was completely ...
Hi, I have been with TalkTalk for many years, I never check my bills or online account as I've never had any problems and their broadband service is great. However, I am soon to be moving in with my fiancee and so logged in to look for information ab...
Similar to a number of recents posts I have switched from TT, in my case to Vodafone using one touch switching. This went through successfully and all communications from Vodafone and Openreach indicate my new Vodafone service is up and running. On t...
I left TalkTalk on 29th Nov when my contract was up. I paid my Nov bill for 15th Nov - 14th Dec. Today I got a text saying I had a payment overdue. Logged in to see I got a Dec bill. In the breakdown, it had a -£20.56 credit for 30th Nov - 14th Dec b...
I can't afford to have paid twice and can't find any way of contacting you to discuss!!
I have an ongoing issue with TalkTalk. There is a complaint on the account and escalations. I switched to the new full fiber broadband with Sky. They set the broadband live on 20th of November. Also Sky confirmed that on 20th of November at 14:44 the...
My contract ends on 13th Dec, talk talk customer service have been notified a month ago that I will not continue as I was originally with shell broadband. Talk talk have changed my billing cycle on my last bill. Over charging me exrra £35 for 5 days....
Hi,Last month's bill included a 50p charge for a two second call to the Speaking Clock.I believe this to be a rogue call initiated remotely.I would be grateful if you could apply an appropriate credit to my account.Thanks.