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Your Account

Get tailored support with your TalkTalk account and bills.

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My april talk talkbill

My april talk talk bill for £27 has arrived but I beleave because my router was not working for almost 2weeks we should be entitled a rebate dont you.

Refund on deceased's account

My brother passed away recently and I advised Talktalk via the bereavement team at the end of March. His account was to be closed off as at 4 April 2025. A final bill has now been received and a small refund of £4.03 is due. As I can't access my brot...

kenwalker by • Conversation Starter
  • 125 Views
  • 3 replies
  • 0 like

Engineer Charge

Hi, Last month I was incorrectly billed £75 for an (open reach) engineer visit to restore a poor connection. I managed to stop the direct debit before payment and instead paid the standard monthly fee as a one off, leaving the £75 outstanding. At the...

Charge for replacement modem

My router was faulty. I contacted Talk Talk. After long chat on line they understood the problem and said they would send me a replacement. No charges were mentioned and now I have been charged £84.95 !!!I believe this is incorrect. How do I get this...

H&B2025 by • First Timer
  • 165 Views
  • 1 replies
  • 0 like

Refund of unused time after moving to a different provider

Hello, my transfer from TalkTalk to Vodafone Full Fibre should have taken place on 13 February, however the engineer did not show up and the transfer was postponed.The switch successfully took place on 18 February. However, on the same day TalkTalk c...

beppe6 by • Conversation Starter
  • 372 Views
  • 6 replies
  • 0 like

Still being billed after not renewing contract

I am having a problem with understanding your process. I now understand that I might owe something but when I left I had a message to say what I would owe would be less than £1. I never received anything to pay this. The first contact from TT was yes...

DaveY11 by • First Timer
  • 637 Views
  • 10 replies
  • 0 like

Refund

How long does it take to get a refund after an account is closed? My account says -£18.40 due around 18 February 2025, It is now 6 March, over two weeks later and the refund still hasn't hit my account.

Zwrot sprzętu

Czekam na torbę zwrotną do routera... Kiedy ją otrzymam?

Etkaa by • First Timer
  • 161 Views
  • 1 replies
  • 0 like

Final Bill?

I left TalkTalk on 23 January 2025. I'm still waiting for a Final Bill and a bag for posting the equipment back for recycling. Yesterday I received a bill for this month's £35+ of which I've used not a jot. Not happy obviously, I'd like some clue as ...

shrub by • First Timer
  • 500 Views
  • 5 replies
  • 0 like

Bill, returns and a broken website.

Hi,I recently received a threatening email from TalkTalk to pay up "To avoid any further debt recovery and impact on your credit rating". Not only was I never told about this bill, as I have previously paid my final bill and closed this account, but ...

Pre paid returns bag

Hi, When i attempted to send my old router back, the lady at the post office said the code had already been used. Is it possible to get a new bag sent out please?

Mmount03 by • First Timer
  • 242 Views
  • 2 replies
  • 0 like

Refund for dead relative.

Hi,My mum recently passed and we received a bill for -£23.34. Does that mean the account is in credit? If so, how do we get that refunded to her bank? Thank you.

Gviking by • First Timer
  • 256 Views
  • 2 replies
  • 0 like

Final Bill

i am being charged almost £250 for talktalks mistake. i had agreed to a new contract but then i called up within an hour to cancel the new order + contract which was confirmed by the cancellations team that i would not be charged a cancellation fee b...

sh4nt1 by • First Timer
  • 723 Views
  • 6 replies
  • 1 like

Being charged £75 for a engineer visit which wasn’t my fault

I have received my bill to which has a £75 charge from an engineer visit which I was told I wouldn’t be charged on the phone to arrange this. The only was I would have been charged is if I cancel or missed it which I didn’t. The fault was completely ...

Paying for TalkTalk TV, never signed up never received a box

Hi, I have been with TalkTalk for many years, I never check my bills or online account as I've never had any problems and their broadband service is great. However, I am soon to be moving in with my fiancee and so logged in to look for information ab...

ISSUES WITH ONE TOUCH SWITCHING AND STILL BEING BILLED

Similar to a number of recents posts I have switched from TT, in my case to Vodafone using one touch switching. This went through successfully and all communications from Vodafone and Openreach indicate my new Vodafone service is up and running. On t...

AndyB88 by • Chatterbox
  • 998 Views
  • 12 replies
  • 0 like

Got charged after leaving, instead of being able to get refund

I left TalkTalk on 29th Nov when my contract was up. I paid my Nov bill for 15th Nov - 14th Dec. Today I got a text saying I had a payment overdue. Logged in to see I got a Dec bill. In the breakdown, it had a -£20.56 credit for 30th Nov - 14th Dec b...

DH0101 by • Chatterbox
  • 424 Views
  • 2 replies
  • 0 like

One Switch problem!!! TalkTalk didn’t close my account

I have an ongoing issue with TalkTalk. There is a complaint on the account and escalations. I switched to the new full fiber broadband with Sky. They set the broadband live on 20th of November. Also Sky confirmed that on 20th of November at 14:44 the...

Vermun by • First Timer
  • 730 Views
  • 3 replies
  • 0 like

Talk talk overcharged me and changed my billing cycle

My contract ends on 13th Dec, talk talk customer service have been notified a month ago that I will not continue as I was originally with shell broadband. Talk talk have changed my billing cycle on my last bill. Over charging me exrra £35 for 5 days....

Prabhjot by • First Timer
  • 633 Views
  • 3 replies
  • 0 like

Looking After The Pennies

Hi,Last month's bill included a 50p charge for a two second call to the Speaking Clock.I believe this to be a rogue call initiated remotely.I would be grateful if you could apply an appropriate credit to my account.Thanks.

csquared2 by • Conversation Starter
  • 445 Views
  • 3 replies
  • 2 like

Billed for Engineer, Fault was static on the line

Engineer booked on 21st Oct, and visited on 28th Oct. I am billed for £75.The fault was static on the line. Static was cleared and we were moved onto another line.There was no fault with the socket or inside the property.We have tried twice to ring t...

F74E41 by • First Timer
  • 340 Views
  • 1 replies
  • 0 like

Billing issue

I have just paid my bill by debit card and you have taken the amount 3 times I can’t get help from anyone I want them refunded

Can't Get A Refund From TalkTalk

My last payment to TalkTalk was taken on 27th September 2024 shortly after which I left TalkTalk for Virgin. Recently I've been trying to get a refund because my account is in credit but it's impossible to get a result. When you press the Get a Refun...

refund/ credit

where will a reimbursement/ refund appear (be found) on "my account"?Was incorrectly charged for new router, told money would be re paid to "my account"any info, help would be great

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