i am being charged almost £250 for talktalks mistake. i had agreed to a new contract but then i called up within an hour to cancel the new order + contract which was confirmed by the cancellations team that i would not be charged a cancellation fee b...
I have received my bill to which has a £75 charge from an engineer visit which I was told I wouldn’t be charged on the phone to arrange this. The only was I would have been charged is if I cancel or missed it which I didn’t. The fault was completely ...
Hi, I have been with TalkTalk for many years, I never check my bills or online account as I've never had any problems and their broadband service is great. However, I am soon to be moving in with my fiancee and so logged in to look for information ab...
Similar to a number of recents posts I have switched from TT, in my case to Vodafone using one touch switching. This went through successfully and all communications from Vodafone and Openreach indicate my new Vodafone service is up and running. On t...
I left TalkTalk on 29th Nov when my contract was up. I paid my Nov bill for 15th Nov - 14th Dec. Today I got a text saying I had a payment overdue. Logged in to see I got a Dec bill. In the breakdown, it had a -£20.56 credit for 30th Nov - 14th Dec b...
I can't afford to have paid twice and can't find any way of contacting you to discuss!!
I have an ongoing issue with TalkTalk. There is a complaint on the account and escalations. I switched to the new full fiber broadband with Sky. They set the broadband live on 20th of November. Also Sky confirmed that on 20th of November at 14:44 the...
My contract ends on 13th Dec, talk talk customer service have been notified a month ago that I will not continue as I was originally with shell broadband. Talk talk have changed my billing cycle on my last bill. Over charging me exrra £35 for 5 days....
Hi,Last month's bill included a 50p charge for a two second call to the Speaking Clock.I believe this to be a rogue call initiated remotely.I would be grateful if you could apply an appropriate credit to my account.Thanks.
Engineer booked on 21st Oct, and visited on 28th Oct. I am billed for £75.The fault was static on the line. Static was cleared and we were moved onto another line.There was no fault with the socket or inside the property.We have tried twice to ring t...
I have just paid my bill by debit card and you have taken the amount 3 times I can’t get help from anyone I want them refunded
My last payment to TalkTalk was taken on 27th September 2024 shortly after which I left TalkTalk for Virgin. Recently I've been trying to get a refund because my account is in credit but it's impossible to get a result. When you press the Get a Refun...
where will a reimbursement/ refund appear (be found) on "my account"?Was incorrectly charged for new router, told money would be re paid to "my account"any info, help would be great
Hi GuysDue to really bad customer service on the phone trying to get fibre installed, i decided to move suppliers. I cancelled my DD and now need an up to date final bill to pay. I have tried to call customer service, but as usual, I have been waitin...
So Talk owe me money it is showing on my Bill they agreed to send it weeks ago back to me nothing happened I called again and told it would definitely be sent it didn't come. I use online chat and told it wasn't owing. Tried to email a further compla...
HiI have had this account for several years and used recurring card payments. Through July and August I had several very confusing emails and text messages around issues with Talktalks recurring card payment systems (very confusing ones saying there ...
Hi, my husband passed away last year and TalkTalk have just managed to transfer ownership of the account to me. This morning I had a letter addressed to my husbands executor (which is me) saying that a refund is due from his account. Only problem is ...
Migrated shell energy customerFailed debit order in August (some talk talk problem)"Charged" 12.50 quid for talk talk problem.Received email saying charge would be reversed as debit order failure was talk talk's problemReceived email saying pay manua...
When I queried why my 1st monthly TT bill in August (following the transfer from Shell)l was £26.86 - £7.79 more than I was paying Shell each month (£19.07)-it was said to be because of an adjustment in the payment date so I had to pay that much more...
Hi there, I was on live chat a while ago now (9th August 2024) - I was promised a refund and that this would then be processed to my bank. I have never recieved this refund, please can you advise why and when I can expect this? I have attached photos...
I am writing to formally dispute an incorrect bill I’ve received. My service with Talk Talk ended on the 15th of August, yet I have been billed until the 22nd of September. Despite numerous attempts to resolve this matter through your customer servic...
Here we are again!! In July had issues with you refusing to send an engineer eer to sort my interent when I had been left without for over 36 hours!!! I wake this morning to find you have taken £104 from my bank account charging me for an engineer vi...
I was moved over from Shell Energy Broadband. I have just double checked my 1st TalkTalk bill and also my final Shell Energy Broadband bill.I have already paid both bills in full.I was charged for the days30/05/2024 - 29/06/2024 by Shell Energy Broad...
Hi, I've made a one off payment towards my bill but your page said there were difficulties and to try again which I have done but you have now charged me twice even though I've had no verification of payment going through.Money is tight as it is for ...
I lost internet connection on 24/06/2024, contacted your customer service, told me there was an error in talktalk system, that's why my service got disconneted. The only solution talktalk provided to me was to place a new order, so i did. And I was p...