Being charged £75 for a engineer visit which wasn’t my fault

[Grapejuice18]

I have received my bill to which has a £75 charge from an engineer visit which I was told I wouldn’t be charged on the phone to arrange this. The only was I would have been charged is if I cancel or missed it which I didn’t. The fault was completely out of my hands and my service had been down for a few weeks prior to the engineers visit which I was never compensated for. And now I am seeing a charge added to my bill for the visit! It turned out to be faulty hardware which was replaced so it I shouldn’t be getting charged and for the loss of service until it was fixed I was never compensated.

[Gliwmaeden2]

@Grapejuice18,

Staff were offering to run tests here, but you didn't follow up:

https://community.talktalk.co.uk/t5/Broadband/No-broadband-router-manufacturer-problem/td-p/3086305#...

They could have run the checks and sent a router to rule out that being the problem. 

How was the engineer booking fixed up?

These are the usual Ts&Cs that you need to accept before an engineer is sent out. Was it a Talktalk or an Openreach engineer? 

https://community.talktalk.co.uk/t5/Articles/Engineer-charges/ta-p/2207291

Staff will check the details for you when they are back on here during the week. They'll let you know if the charge holds or if you were charged in error.