I spoke to TalkTalk’s live chat regarding the broadband box on the outside of my property being deteriorated and in need of replacing as rain water was getting inside it. I provided images on the box. The Live Chat agent said they need to run tests t...
Why am I being charged for an engineer when I went days without internet.Wall plug changed engineer could see how the signal went out constantly.Now charged £75.00 ??
I was billed for an engineer visit that I should'nt have been billed for, spoke to talktalk on Monday and they said it would be taken off my bill within 2-3 working days, by Wednesday it still hadn't been taken off so I contacted them again and they ...
Here we are again!! In July had issues with you refusing to send an engineer eer to sort my interent when I had been left without for over 36 hours!!! I wake this morning to find you have taken £104 from my bank account charging me for an engineer vi...
Today adding insult to incompetence, I have relied an email stating my bill hasn’t been paid. I have NEVER received a service from talk talk on the 10th of may my “go live” day it didn’t and still hasn’t. it was connected to an adjacent property. i w...
Hi. I've just had a bill with a charge for an engineer visit. Talktalk customer service sent them without any mention of a charge. The engineers did not do any work inside my property and said they found a lose wire in the box at the top of the stree...
The engineer did not fix the internet at the time of the visit, and I was confirmed numerous times that the issue was external. I did not have broadband from the 12th to the 15th of June. At least two more people in my building didn't have broadband ...
I recently had an engineer visit to resolve a long standing problem with internet speeds (see thread here - Slow Fibre 150 - Multiple engineer visits already - TalkTalk Help & Support )The engineer identified the problem as being a faulty cable exter...
I’ve just received a bill from TalkTalk for £115.91 for the engineer who called, despite the fact that he found the fault outside my property… Surely this is an error as I have always been told (and agreed with yourselves) that I would only be charge...
On May 13, I reported problems with the Internet and during an over-hour-long conversation with the Talk Talk assistant, I carried out all the necessary procedures to restore the Internet. Unfortunately, nothing helped so I was told that Talk Talk ne...
TalkTalk router was malfunctioning.I was told in online chat that an engineer visit would cost £75 unless the fault was with their equipment (after 30 minutes going through all other connections whilst still on chat).Engineer arrived, checked router,...
I was having issues with slow speeds and connection dropouts. I contacted TalkTalk customer services and they ran trough a series of line tests and I did everything they asked. after about 20 mins the TalkTalk agent said they were unable to diagnose ...
Sorry if this has been asked multiple times previously. I had a fault on my broadband, talktalk engineer attended. He found no issue with set up in my home, but found internet was running much lower than expected. He replaced router with a new one, b...
I just received my bill for this month and I appear to being charged for a missed engineer visit, which if I remember correctly did not occur, I had at least once instance of an engineer straight up not showing up despite me waiting in all day and th...
I am disputing an engineer charge and require an email address to which I can log my complaint.
I have been charged £75 for a service call out earlier in the March. When the service engineer called to fix the problem he said I would not be charged because it was a service fault. It states this also on my account but they still got the money fro...
I'm posting in here in an attempt to get an actual response to approximately 3 hours worth of calls over the last few days. The full-fibre backed internet solution at my dad's place (I pay the internet bills there as it's mostly me that uses it) has ...
Hello. I’ve had an account which is supposed to give me a minimum of 30mbs. It does not, never has and is incapable of using the copper lines.Having gone through the complaint process early last year TalkTalk agreed that they could not provide the gu...
I have had issues with my Broadband speeds for years and getting nowhere with complaints. Each time and engineer has visited and also Open Reach the problems seem to be resolved yet within a couple of days the speed has again dropped to well below th...
Hi, broadband was dead for several days, Openreach engineer arrived and declared router faulty. He managed to get it to work but said it needed replacing, he arranged the replacement router which duly arrived and I successfully installed it. I sent t...
I have been issued with a £75 engineer charge when I was explicitly told over the phone that the issue was with the exchange and I would not have to pay anything. This comes after the connection at my elderly mother's house was less than half the spe...
Hi All, My apologies if this is posted in the wrong area or not relevant to the community but I am really struggling with talktalk live chat service and resolving my issues. I am new and running out of ideas. I lost connection to my copper line broad...
Recently received a bill which included a TalkTalk engineers fee. He found a fault which was not in the premises but at the exchange. Why should I be charged £75 for an issue that has not been resolved and is not my fault?
Hi - my latest bill arrived with the added surprise of engineer charges. It has take 5 engineer visits to solve my broadband issue. For each visit I've been present. Could you explain why a charge has been made? The fault was eventually found and fix...
Hi I've noticed an engineer call out charge for £75 despite the fault being outside of my property. I was having intermittent loss of connection (light on hub changing to flashing orange most days before going back to white). Live chat confirmed a pr...