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We have a complaint about the charge you are imposing for a visit from the engineer on 30 April 2025. My wife spoke to your Mr Sandile on 31 March 2025 to outline our phone problems and you said you would test the system and also arrange for an engin...
talktalk cancelled an engineer appt and rebooked a different one, apparantly the first was the wrong type of engineer for the job .... so the other one came and fixed the issue, now i have been billed for the first cancelled one even though talktalk ...
Hi, Last month I was incorrectly billed £75 for an (open reach) engineer visit to restore a poor connection. I managed to stop the direct debit before payment and instead paid the standard monthly fee as a one off, leaving the £75 outstanding. At the...
I have received my bill today and have a charge for an engineer call out. My issue was resolved in the end by Openreach identifying it was a faulty talk talk router, and it was not my request to have a talk talk engineer visit my property. I was assu...
MorningReceived my latest bill and have been wrongly charged £75 for an engineer visit. The engineer identified the problem was at TalkTalks end. The line had been "stopped" and there was no problem from the exchange to my property nor any issues wit...
*images removed* Have been charged for a missed appointment, my partner was at the property at Friday 2.15pm, as you can see above the engineer was due to arrive by 2.30pm, openreach confirm this by message at 2.28pm. I had a week earlier informed ta...
On 30th Jan I was charged by TalkTalk for a repair that I had been told multiple times I definitely did not have to pay for. This has left me with not enough money in my bank account to pay other bills that are still to go out.I contacted them and af...
Hello, I'm posting here in an attempt to get an actual response to approximately 3 hours worth of calls over the last few days. I was a customer with Talk Talk nearly 5 years and was experiencing Slow internet on my Broadband which was FIBRE 65 Contr...
In December our internet stopped working. I called support and was told there was a local outage and it would be restored in a few hours. The next day it was still down. I was told it was taking longer to fix and exchange. A few more days and I was t...
I have received my bill to which has a £75 charge from an engineer visit which I was told I wouldn’t be charged on the phone to arrange this. The only was I would have been charged is if I cancel or missed it which I didn’t. The fault was completely ...
My wifi stopped working over a week ago. It took me 4 hours with poor connection to get this message through to tech support 'experts' who told me to turn it off and on again several times. Eventually they arranged to send out an engineer. He turned ...
Hello,Some advice needed regarding a recent £75 charge after an Engineers visit to my Parents house after Talk Talk support determined a fault on the line after i reported crackling, and issues hearing the other caller.I understand the £75 charge if ...
I am still waiting for the refund on an engineer callout charge that happened in March24.I had 4 conversations with Talk Talk teams in November: Customer Retention Team. Customer Services - twice. Technical Team.At each stage the topic was agreed: th...
I called 4times on the 4/12/24 and was disconnected twice and then when I actually got through was told that no one was available to take my call, so I asked for a call back, which I didn’t receive. I am awaiting a decision on a billing dispute. Can ...
Engineer booked on 21st Oct, and visited on 28th Oct. I am billed for £75.The fault was static on the line. Static was cleared and we were moved onto another line.There was no fault with the socket or inside the property.We have tried twice to ring t...
I spoke to TalkTalk’s live chat regarding the broadband box on the outside of my property being deteriorated and in need of replacing as rain water was getting inside it. I provided images on the box. The Live Chat agent said they need to run tests t...
Why am I being charged for an engineer when I went days without internet.Wall plug changed engineer could see how the signal went out constantly.Now charged £75.00 ??
I was billed for an engineer visit that I should'nt have been billed for, spoke to talktalk on Monday and they said it would be taken off my bill within 2-3 working days, by Wednesday it still hadn't been taken off so I contacted them again and they ...
Here we are again!! In July had issues with you refusing to send an engineer eer to sort my interent when I had been left without for over 36 hours!!! I wake this morning to find you have taken £104 from my bank account charging me for an engineer vi...
Today adding insult to incompetence, I have relied an email stating my bill hasn’t been paid. I have NEVER received a service from talk talk on the 10th of may my “go live” day it didn’t and still hasn’t. it was connected to an adjacent property. i w...
Hi. I've just had a bill with a charge for an engineer visit. Talktalk customer service sent them without any mention of a charge. The engineers did not do any work inside my property and said they found a lose wire in the box at the top of the stree...
The engineer did not fix the internet at the time of the visit, and I was confirmed numerous times that the issue was external. I did not have broadband from the 12th to the 15th of June. At least two more people in my building didn't have broadband ...
I recently had an engineer visit to resolve a long standing problem with internet speeds (see thread here - Slow Fibre 150 - Multiple engineer visits already - TalkTalk Help & Support )The engineer identified the problem as being a faulty cable exter...
I’ve just received a bill from TalkTalk for £115.91 for the engineer who called, despite the fact that he found the fault outside my property… Surely this is an error as I have always been told (and agreed with yourselves) that I would only be charge...
On May 13, I reported problems with the Internet and during an over-hour-long conversation with the Talk Talk assistant, I carried out all the necessary procedures to restore the Internet. Unfortunately, nothing helped so I was told that Talk Talk ne...