Hi. I've just had a bill with a charge for an engineer visit. Talktalk customer service sent them without any mention of a charge. The engineers did not do any work inside my property and said they found a lose wire in the box at the top of the stree...
The engineer did not fix the internet at the time of the visit, and I was confirmed numerous times that the issue was external. I did not have broadband from the 12th to the 15th of June. At least two more people in my building didn't have broadband ...
I recently had an engineer visit to resolve a long standing problem with internet speeds (see thread here - Slow Fibre 150 - Multiple engineer visits already - TalkTalk Help & Support )The engineer identified the problem as being a faulty cable exter...
I’ve just received a bill from TalkTalk for £115.91 for the engineer who called, despite the fact that he found the fault outside my property… Surely this is an error as I have always been told (and agreed with yourselves) that I would only be charge...
On May 13, I reported problems with the Internet and during an over-hour-long conversation with the Talk Talk assistant, I carried out all the necessary procedures to restore the Internet. Unfortunately, nothing helped so I was told that Talk Talk ne...
TalkTalk router was malfunctioning.I was told in online chat that an engineer visit would cost £75 unless the fault was with their equipment (after 30 minutes going through all other connections whilst still on chat).Engineer arrived, checked router,...
I was having issues with slow speeds and connection dropouts. I contacted TalkTalk customer services and they ran trough a series of line tests and I did everything they asked. after about 20 mins the TalkTalk agent said they were unable to diagnose ...
Sorry if this has been asked multiple times previously. I had a fault on my broadband, talktalk engineer attended. He found no issue with set up in my home, but found internet was running much lower than expected. He replaced router with a new one, b...
I just received my bill for this month and I appear to being charged for a missed engineer visit, which if I remember correctly did not occur, I had at least once instance of an engineer straight up not showing up despite me waiting in all day and th...
I am disputing an engineer charge and require an email address to which I can log my complaint.
I have been charged £75 for a service call out earlier in the March. When the service engineer called to fix the problem he said I would not be charged because it was a service fault. It states this also on my account but they still got the money fro...
I'm posting in here in an attempt to get an actual response to approximately 3 hours worth of calls over the last few days. The full-fibre backed internet solution at my dad's place (I pay the internet bills there as it's mostly me that uses it) has ...
Hello. I’ve had an account which is supposed to give me a minimum of 30mbs. It does not, never has and is incapable of using the copper lines.Having gone through the complaint process early last year TalkTalk agreed that they could not provide the gu...
I have had issues with my Broadband speeds for years and getting nowhere with complaints. Each time and engineer has visited and also Open Reach the problems seem to be resolved yet within a couple of days the speed has again dropped to well below th...
Hi, broadband was dead for several days, Openreach engineer arrived and declared router faulty. He managed to get it to work but said it needed replacing, he arranged the replacement router which duly arrived and I successfully installed it. I sent t...
I have been issued with a £75 engineer charge when I was explicitly told over the phone that the issue was with the exchange and I would not have to pay anything. This comes after the connection at my elderly mother's house was less than half the spe...
Hi All, My apologies if this is posted in the wrong area or not relevant to the community but I am really struggling with talktalk live chat service and resolving my issues. I am new and running out of ideas. I lost connection to my copper line broad...
Recently received a bill which included a TalkTalk engineers fee. He found a fault which was not in the premises but at the exchange. Why should I be charged £75 for an issue that has not been resolved and is not my fault?
Hi - my latest bill arrived with the added surprise of engineer charges. It has take 5 engineer visits to solve my broadband issue. For each visit I've been present. Could you explain why a charge has been made? The fault was eventually found and fix...
Hi I've noticed an engineer call out charge for £75 despite the fault being outside of my property. I was having intermittent loss of connection (light on hub changing to flashing orange most days before going back to white). Live chat confirmed a pr...
In August, when I returned from work, I discovered my internet wasn't functioning. I performed the standard troubleshooting steps like rebooting my router etc. Given my background in IT support, I'm well-versed in computer hardware. After approximate...
Hi, a month or so ago we had to have a out line fixed (out side the house) and they said there would be no charge, but they did charge us, after two hours on live chat they finally got the message that no work was done in the house (I even had to tak...
My latest bill shows a charge of £75 for a missed TalkTalk engineer appointment which states “the engineer visited on 24/07/23 however was unable to gain access”. This is completely wrong and I want the charge refunded.This arises from an issue I had...
I am writing to query the charge of £75 for an engineer visit on the 11/7/23. I already knew the fault was not in my home and was expecting an Openreach engineer. The engineer that did arrive confirmed that there was no fault in my home or with any p...
Good evening, After being a TalkTalk customer for many years I have decided to leave due to really poor wifi issues that has been going on for some time. The issue I have is with my final bill which is £118.54. I have seen the breakdown of the bill a...