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£104 bill!!!!!

MrsKP
Chatterbox
Private Message TalkTalk
Message 4 of 4

Here we are again!! In July had issues with you refusing to send an engineer eer to sort my interent when I had been left without for over 36 hours!!! I wake this morning to find you have taken £104 from my bank account charging me for an engineer visit that NEVER happened because 1) I never recieved any calls or texts to say they were coning 2) I was on holiday and 3) I have email proof to show that that visit was  cancelled and the engineer came out on the 25th July and there was no charge as the fault was YOURS!!! I want this rectified ASAP and the money refunded to me!! I will NOT be phoning your call centre as it is horrendous and unhelpful!!! This needs to rectified TODAY!!!!

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3 REPLIES 3

Message 1 of 4

Hi MrsKP

 

I can see that a credit has been raised against your account, You can request a refund Via My Account. 

 

Kind Regards

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Message 2 of 4

I am aware of that thank you. However this was all dealt with in July and I had no engineer booked for the 29th July, I was also assured that I would recieve no charge as a gesture of "good will" because of the time they left me without internet. As stated I have all of this in black and white.

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 3 of 4

Sometimes the charge seems to crop up when the engineer determines that it's simply the router needs swapping out, rather than a fault on the line, @MrsKP.

 

That's why normally customers are asked whether they have tried with another router FIRST to avoid it happening. 

 

Your thread on the matter is here, for reference:

 

https://community.talktalk.co.uk/t5/Broadband/No-internet-for-36-hours/td-p/3053107/page/2

 

I'll make sure this is in the queue for attention from staff.

Gliwmaeden2, a fellow customer.
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