I have received an email notifying me of my next bill, which appears far higher than expected. However, when I go in to my account I can't access a breakdown of my bill. I have tried several times but all with no sucess. I just am unable to view my bill.
Can you confirm that you have followed the instructions given earlier by one of our stars.
This issue does affect some customers and there are several workarounds, some work for some people, whilst others have more success with another. These include:-
Clear the browser's cache
Allow all cookies on the MyAccount website
Use the browser's private mode
Use a different browser, such as Safari or Opera.
I would also add disabling any pop/ad blockers in the browser to the above guide.
Having had no luck whatsoever in accessing my account I received this message this morning:
Hello Miss Jan Longworth,
Thank you for replying back to us and for the information you have provided.
I acknowledge that you do not have an alternative email address for us to update in our system, and I apologize for any inconvenience this may have caused. I have waived the unlimited UK calls boost charge, resulting in an outstanding balance of £32.76.
This still leaves me with no means of accessing my talktalk account. talktalk seemingly don't give a damn as long as they keep getting paid. I have now informed them that as soon as my current contract expires I will be changing suppliers. Absolutely disgraceful customer service.
Despite having a "Private Conversation" with a member of talktalk yesterday, 16th April, I was optimistic that the problems I am experiencing in relation to account charges and being unable to access my bills would be resolved. It appears this is not the case. I still cannot gain access to my bills and the points that I have raised with the talktalk member have not been replied to. I did send a new "Private" message earlier today but have received no response.
Hi, I've tried tp access to live chat but the link you provided doesn't provide me with a direct link, sorry. I prefer using live chat due to having problems with my hearing.
Hi, Thanks for your reply to my problem. I received an email this morning from talktalk informing me that my next Bill is ready. I subsequently went on to the website, which loaded. I then clicked on "View my bills " for an itemised bill. Everyrhing else appears to be working correctly but I am just unable to view my itemised bill. I am concerned because the bill is almost twice what I normally pay, even with the recent increase. I have tried doing as suggested, other than trying another browser. I would like to contact "Live Chat" but can't seem to find out how to do this. Thank you.
Hi @BMWw174jpm, thank you for alerting us, there could be an issue with MyAccount, we'd have to look at that on our end. For now, can I look into your issue regarding your query, we will send you a private message so we can discuss things in detail with you.
This issue does affect some customers and there are several workarounds, some work for some people, whilst others have more success with another. These include:-
