Landline again failed

[MerlinBengal]

Again the telephone has no outgoing voice. Same as happened with the Grandstream. This time, plugged in to HUB3, rebooted everything and still no outgoing voice, though you can dial out.

BT Dect phone only 14 months old. Any ideals? And yes I have taken the batteries out and replaced them and still not working. Full fibre and not having any success getting hold of anyone.

[mandisa1-TT]

Thank you so much for the support @ferguson 

Hi there @MerlinBengal We are sorry to hear you are still experiencing an issue with your services. Please contact the full fibre team directly they will assist you further.

[ferguson]

For sure, you could look for a separate VoIP provider.

[MerlinBengal]

Guess I will pay another company for the landline, cheap enough.

[ferguson]

As advised previously, you will need to contact the Full Fibre support team directly. And I have to say I doubt they are likely to be able to help unless you revert to standard TalkTalk equipment. 

[MerlinBengal]

The Grandstream has lost all it's settings. Happened suddenly whilst plugged into another router. Though the router is saying thew line is registered, the device info page is showing not registered.

[amahle-TT]

Noted, we do apologize for the inconvenience. Should you require further assistance, please contact Full Fibre and they will be able to assist further.

[MerlinBengal]

As I said I have modified the network now with a professional grade managed switch which more than does away with the need for multiple routers. I now only have the MR5500 in circuit as the HUB3 will not get the wifi out where it needs to be. The MR5500 wifi is far superior with external ariels and transmits a far greater distance and stronger more reliable signal.

We will have to wait and see if this voip will work long-term or go belly up again. Bear in mind that I have had repeated problems with this voip since inception and that was with the Grandstream but TalkTalk never got that reliably working. They says it's fixed and a few days down the line, no outbound voice yet able to dial out. So it is a system setting somewhere along the line at TalkTalk equipment.

[amahle-TT]

Hi there @MerlinBengal, Kindly contact our full fibre team and they will be able to assist you further :

03451720074
Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

[ferguson]

I imagine the resync was to your current device setup. With the Grandstream as opposed to the Hub there may be different parameters/settings and suchlike. And your bespoke setup may well have been fine in networks of old, maybe not so much now. I will cheerfully admit to not knowing about the intricacies of VoIP and its interaction with different devices. You have hinted likewise. In the absence of any specialist knowledge we are both in the realms of speculation.  

[MerlinBengal]

Well we do not actually know if this 'resynch' was actually the problem if indeed there actually was a 'resynch'.  And why should it need such actions when the phone is hardly used unless contacting the doctors or hospital. It would be interesting to see if the Grandstream was faulty or this 'resynch' should have been done prior to all this. Plus I do not like the HUB3, it messes up my system , plus, I have another more advanced managed switch now and only need one router, so the Grandstream working would be a great benefit.

As far as I am aware there is no such thing technically as a 'resynch' with voip. Normally it refers to refreshing/reregistering the account/data. Have a google of it or use the ms ai tool and see what it says.

I worked with networks but never had much to do with voip as it is a different field.

[ferguson]

Perhaps it might be best not to keep swapping equipment out if the service is currently working? 

[MerlinBengal]

Finally sorted or so they say. voip resynced? Hmm.............................I think the court is out on that one. If that being the case, why did the Grandstream have the same problems one might ask?

I may stick the Grandstream in again and see what happens then I can 'lose' this HUB3 from my systems.

[ferguson]

OK, thanks for the extra information. The fact remains that the support team here cannot help with Full Fibre technical issues and that I believe includes VoIP. This being the case, I can only suggest you follow the complaints process to get this escalated to a higher level. 

[MerlinBengal]

Nope, Hub3 is first and main router handling DCHP and voip for the TalkTalk phone. Everything after the router is not relevant. Besides I have alrteady checked for management problems and removed the connections after the HUB3, still does not work.

Presently I am on my 3rd 'Technical Adviser and each one listens to the problem and passes me to someone else!! I am STILL connected to Technical support and waiting for someone else.......maybe.

The online téster say I have copper and fibre incoming and an adviser will contact me to 'move me to fibre'!!!

Frightening isn't it really. I wonder if TalkTalk have anyone who knows what they are doing. ...........and STILL I am waiting.

[ferguson]

From what you said in previous posts you have a setup which involves another third-party router, is that still the case?