Get help with your TalkTalk landline and calling features.
Monday - last edited Monday
Driving me mad. Call landline from mobile and you can hear the ringing in the mobile, but the landline does not ring, yet I can pick up the landline and call outbound!!!
This is plugged into the Grandstream ht801. Pull the cord from the 801 and reinsert and it works again but for how long is any bodies guess.
Grandstream fault or TalkTalk fault??????
They won't send me a new Grandstream so we will never know will we. I have asked before and they say you have a hub 3 why are you using the Grandstream? Well, because the hub 3 telephone port has stopped working.
Do I want a new hub 3? God no!! Don't like the damned things. Wifi keeps dropping off and no Kieth it isn't interference, I have checked everything, even for dfs channel interference/cross talk etc etc and even locked to channels and still drop-offs. Set static ip's etc and still drop-offs.
Set everything wifi to my Linksys MR5500 and wifi solid and stable. So now I have to reset the hub 3 to locked down unused channel and hide ssid and switch everything through the MR5500 on a different subnet.
Hub 3 a reall pain in the bum!
Voip? Another pain in the backside and totally unreliable. I would not use it if it wasn't for the hospital using it to call or Doctors surgery. My mother who is 93 cannot see to use the mobile hence the landline is necessary.
Tuesday
Hi @MerlinBengal I definitely understand your frustration, and I appreciate you expressing your concerns. It’s completely valid to feel upset when you’re facing ongoing issues with your service.
I acknowledge that you’re dealing with equipment supplied by TalkTalk, and it’s essential for us to resolve the problems you’re experiencing with Hub 3 Your feedback about the service is crucial for us to improve.
Please reach out to our Full Fibre Team using the details provided earlier. They are in the best position to assist you further and ensure your concerns are addressed appropriately.
Tuesday
Jesus Ferguson, you don't half like going off half cocked don't you!!!!!!!!!!!!!!
Before you put your big mouth in it again, try reading what I have written. It IS the HUB3 supplied by TalkTalk and it IS the Grandstream as supplied by TalkTalk. My routers are downstream and NOTHING to do with this problem, therefore totally entitled to complain about the lousy VOIP service.
Try keeping out of something that you are not fully understanding or reading. It makes you sound officious and typically aggressive..... perhaps even a 'know-all'.
I have the right to voice off if the equipment is failing to do it's intended job.
Sorry if I sound aggressive but your attitude just brasses me off!!
Tuesday
Hi there @MerlinBengal I am very sorry to hear that you feel this way. Kindly contact the number provided above for further help. Thanks
Monday
You have posted about this repeatedly. Nothing has changed. You cannot expect TalkTalk to support any issues where you are using other than their own equipment.
Monday
Sorry but no it cannot as this has been going on for over a year. The supplied Hub 3 at my request was a hope that this would stabilize but nope. Hub 3 port failed. I had initially a Hub2 that was great until that too had a failed telephone port. Upgraded to 950/950 with Eeros supplied with Grandstream and it has never worked properly since. Ditched the Eeros as they were too limited in function for me, then they got spiked by a thunder storm, so power supplies went belly up.
All support do is reboot, reset and hope. A few weeks later gone again. I am going to have to move to a commercially available VOIP company and ditch the Hub 3 completely.
Monday
@MerlinBengal Hi there, I apologize for the issues you’ve been experiencing. I see that you are one of our full fibre customers. Please note that this matter needs to be addressed by the appropriate department. Here are the contact details for our full fibre team:
Contact Number: 03451720074
Opening Hours:
VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed
WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm