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Get help with your TalkTalk landline and calling features.

Driving me mad.......................

MerlinBengal
Whizz Kid
Private Message TalkTalk
Message 11 of 11

Driving me mad. Call landline from mobile and you can hear the ringing in the mobile, but the landline does not ring, yet I can pick up the landline and call outbound!!!

 

This is plugged into the Grandstream ht801. Pull the cord from the 801 and reinsert and it works again but for how long is any bodies guess.

 

Grandstream fault or TalkTalk fault??????

 

They won't send me a new Grandstream so we will never know will we. I have asked before and they say you have a hub 3 why are you using the Grandstream? Well, because the hub 3 telephone port has stopped working.

 

Do I want a new hub 3? God no!! Don't like the damned things. Wifi keeps dropping off and no Kieth it isn't interference, I have checked everything, even for dfs channel interference/cross talk etc etc and even locked to channels and still drop-offs. Set static ip's etc and still drop-offs. 

 

Set everything wifi to my Linksys MR5500 and wifi solid and stable. So now I have to reset the hub 3 to locked down unused channel and hide ssid and switch everything through the MR5500 on a different subnet.

 

Hub 3 a reall pain in the bum!

 

Voip? Another pain in the backside and totally unreliable. I would not use it if it wasn't for the hospital using it to call or Doctors surgery. My mother who is 93 cannot see to use the mobile hence the landline is necessary.

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10 REPLIES 10

Message 1 of 11

I apologize for your feelings regarding this issue. I understand your dissatisfaction. Please check your Direct Messages, where I’ve sent you a link to our complaint policy for further information.

 

 

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Message 2 of 11

Sorry, no they don't. If they did this would have been sorted out last year. Hub3 has gone now, just the ATA plugger into my own router, so no assistance really.  Won't be needing it thanks.

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Message 3 of 11

I completely understand your frustrations, @MerlinBengal, especially with the HUB 3 crashing multiple times and causing disruptions to other devices, leading to discomfort and safety concerns. However, since you're a Full Fibre customer, the Full Fibre department is best equipped to handle issues related to your HUB 3. They have the expertise to address any queries or concerns you may have regarding your services.

 

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Message 4 of 11

Right here is your feedback:

 

HUB 3 will NEVER work properly with ATA Grandstream 801 which is locked. The hub was finally dropped to minimum on the firewall as there was not anything else attached to the router apart from Tado hub, all hardwired through lan connections.

 

The hub3 does not handle sip/rop well, infact it gets confused and drops the connection. Sure, when someone rings they hear the phone ring unfortunately the hub has not passed this to the ht801 and that thinks the line is still free and clear, enabling you to actually make a call outbound however they cannot hear you.

 

This will never improve until there is a firmware upgrade to the hub3 and access to the ht801 is enabled to make configuration changes to the keep alive settings.

 

Technically speaking the hub 3 is bugged in the firewall/Nat.

 

The hub 3 also was set up to pass secure feed to the LInksys MR5500. Worked fine for a few hours then the hub3 caused a system crash in itself. I blamed the MR5500 but checking the logs showed me the wan connection on the LInksys was not receiving any feed.

 

The hub3 had the white connected line light on, yet any computer I connected had no internet access. Obviously I was unable to access the admin pages either from the hub3 nor the MR5500. The MR5500 had access to it's own admin pages.

 

The hub3 was rebooted. Fine for a while but in the night crashed again taking out the heating and echo dots meaning no alarms. The boiler therefore overran and I woke to a house over 25 degrees, ouch, all fans on in the house to lower the temp again. Windows were opened too even at -4 outside!

 

The hub continually crashed throughout the morning despite any changes made. It is now going to the tip and the Linksys MR5500 taking only router status. Incidentally the MR5500 has a dedicated setting to enable sip and this works perfectly.

 

I am aware the hub 3 has a telephone port but not everyone will use talktalk VoIP.

 

On me:

I am multi skilled/qualified in many areas as I get bored very easily, even spending Christmas and 2 months prior updating my network qualifications to include latest CPD including a network /VOIP module that was years out of date.

 

Electrical Technician

Electronics Technician

Systems/networking Engineer. (left this after 4 years due to almost everything going remote - very boring desk based)

Financial/Mortgage adviser

Yet happiest finally driving articulated lorries being out in the air all day.

 

I don't normally bother to tell people all this as someone always comes back with some 'smart-ass' comment and I really cannot be bothered to respond. I also do not help/give advice online etc as you are relying on people understanding and doing what you have stated correctly. Then when they don't and it all goes horribly wrong, they blame you for their total lack of simply following what has been stated to them. I have tried absolutely everything there is possible to do to make the HT801 work and be reliable but it simply is not possible on the hub3.

 

So Keith I have sympathy for you with your helping people but as you can see they simply do not follow what is said and then they blame you!!!

 

The Linksys has not missed a beat and I check every few hours to make sure the phone is active and working, perfectly 🙂

 

Network is fast and stable and above all, all WiFi connected devices stay working and no dropouts/not responding.

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Message 5 of 11

Hi @MerlinBengal I definitely understand your frustration, and I appreciate you expressing your concerns. It’s completely valid to feel upset when you’re facing ongoing issues with your service.
 

I acknowledge that you’re dealing with equipment supplied by TalkTalk, and it’s essential for us to resolve the problems you’re experiencing with Hub 3 Your feedback about the service is crucial for us to improve.
 

Please reach out to our Full Fibre Team using the details provided earlier. They are in the best position to assist you further and ensure your concerns are addressed appropriately.

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Message 6 of 11

Jesus Ferguson, you don't half like going off half cocked don't you!!!!!!!!!!!!!!

 

Before you put your big mouth in it again, try reading what I have written. It IS the HUB3 supplied by TalkTalk and it IS the Grandstream as supplied by TalkTalk. My routers are downstream and NOTHING to do with this problem, therefore totally entitled to complain about the lousy VOIP service.

 

Try keeping out of something that you are not fully understanding or reading. It makes you sound officious and typically aggressive..... perhaps even a 'know-all'.

 

I have the right to voice off if the equipment is failing to do it's intended job.

 

Sorry if I sound aggressive but your attitude just brasses me off!!

 

 

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nambuso-TT
Support Team
Staff
Private Message
Message 7 of 11

Hi there @MerlinBengal I am very sorry to hear that you feel this way. Kindly contact the number provided above for further help. Thanks

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Message 8 of 11

You have posted about this repeatedly. Nothing has changed. You cannot expect TalkTalk to support any issues where you are using other than their own equipment. 

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Message 9 of 11

Sorry but no it cannot as this has been going on for over a year. The supplied Hub 3 at my request was a  hope that this would stabilize but nope. Hub 3 port failed. I had initially a Hub2 that was great until that too had a failed telephone port. Upgraded to 950/950 with Eeros supplied with Grandstream and it has never worked properly since. Ditched the Eeros as they were too limited in function for me, then they got spiked by a thunder storm, so power supplies went belly up. 

 

All support do is reboot, reset and hope. A few weeks later gone again. I am going to have to move to a commercially available VOIP company and ditch the Hub 3 completely.

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Thabile-TT
Support Team
Staff
Private Message
Message 10 of 11

@MerlinBengal Hi there, I apologize for the issues you’ve been experiencing. I see that you are one of our full fibre customers. Please note that this matter needs to be addressed by the appropriate department. Here are the contact details for our full fibre team:

Contact Number: 03451720074  

Opening Hours: 

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

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