Was thinking of cancelling but need to know when my talktalk service ends

[jimmymumu]

Attempted to sign up with virgin last week. They've now suspended my installation due to installation issues. Could anyone tell me when my talktalk ends, as i may have to stay a little longer

[jimmymumu]

Thank you

[kanya-TT]

Hello, Jimmymumu. Let's have a look for you. Since its account related. I will update on your pm's the status of your contract. 

Kanya

[jimmymumu]

Hi. I've still not finalised this Virgin switch yet, but I've just received an email from TalkTalk saying my service is ending soon. This will leave me without any internet provider. Would it be possible to keep me connected until I've had Virgin installed?. Thanks

[Arne-TalkTalk]

No problem.

[jimmymumu]

Thank you for the update. I just needed the clarification.

[Arne-TalkTalk]

The switch order shows the transfer date is 01-04-25

[Gliwmaeden2]

You'd still be in the Talktalk contract until the day of the switch, @jimmymumu, and if that's not to be happening it won't have been fixed up yet.

[jimmymumu]

Did virgin not cancel my contract with you before supposedly switching over?

[Arne-TalkTalk]

Hi @jimmymumu

Your contract ends 29/01/2027 

Regards

[jimmymumu]

thank you

[Gliwmaeden2]

Just phone 03451 720088 to say that you have changed your mind and are staying. 

Ask for a confirmation email before putting the phone down, @jimmymumu.

As Divsec mentioned, the end date of your current contract will show in the bills you receive from Talktalk, so look up My Account. The early termination fees are calculated against the number of months left, but depend on the package. Usually  @ £10.20 per month,  so you can reverse calculate from what they quote you for leaving. 

[jimmymumu]

I meant with Virgin applying to migrate me over. I received an email from TalkTalk indicating how much I'd be charged for switching, but because Virgin is faffing around I need to know when my TalkTalk service will end. I've tried online chat but it's not respondng

[Divsec]

Hi @jimmymumu it will be in the "your account" section.

Judging from your earlier posts it will be 12 months or more.