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Get tailored support with your TalkTalk account and bills.

Forum Posts

PREPAID EQUIPMENT RETURN BAG REQUEST

Hello,please could a staff member send me a prepaid equipment return bag. I have discontinued my TT contract and I’m unable to contact TT in any other way. Thanks

BEING BILLED MONTHLY AFTER LEAVING

Could someone please help me. I left TalkTalk on the 3rd March as I was out of contract, moving to a new ISP. TalkTalk did not discontinue my account and continue billing me each month. The first month I was billed £57.04 and the second an additional...

BlueSky99 by UFO Customer
  • 2206 Views
  • 34 replies
  • 0 like

Charged despite having a direct debit set up

Essentially I had a DD set up(around £24 for monthly bill) last payment taken in jan as per my banking app, I had another random amount set up as another DD (£9) which I cancelled via my banking app. I received emails saying that I’ve cancelled my DD...

Refund of unused time after moving to a different provider

Hello, my transfer from TalkTalk to Vodafone Full Fibre should have taken place on 13 February, however the engineer did not show up and the transfer was postponed.The switch successfully took place on 18 February. However, on the same day TalkTalk c...

beppe6 by Conversation Starter
  • 558 Views
  • 6 replies
  • 0 like

Still being billed after not renewing contract

I am having a problem with understanding your process. I now understand that I might owe something but when I left I had a message to say what I would owe would be less than £1. I never received anything to pay this. The first contact from TT was yes...

DaveY11 by Chatterbox
  • 975 Views
  • 10 replies
  • 0 like

Terrible customer service for renwal

Hi, The reason for this chat is because I am getting, in fact am, totally fed up with broken promises and being messed around. Earlier in the year I spent over an hour on chat setting up 28 / month deal. It wasnt done and I was being charged 44 and 4...

debbiec by Whizz Kid
  • 518 Views
  • 6 replies
  • 0 like

Changed contract type as part of moving house

I've recently moved house and gone from a contract with an phone, ADSL connection, and a TV box to just a full fiber connection. Given the change in contract the process was fairly painful but where moved and everything is working well.At one point i...

roger451 by First Timer
  • 618 Views
  • 6 replies
  • 0 like

Early exit fee within 30 days of contract end

My current contract ends on 15th March and I have just completed an order with a new provider to switch services (provisionally) on 12th March. On submitting the order I received an email from TalkTalk stating:"Your full fibre service will end on: 26...

Final Bill Still not Issued

Hi guys, I wanted to ask if you have any idea of how long it'd take for the final bill post-disconnect to be issued? I sent my termination request on the 24th of January, I returned my router shortly after (context https://community.talktalk.co.uk/t5...

winter3 by Participant
  • 557 Views
  • 5 replies
  • 0 like

Exit charge fiasco

Hi, I received a letter on 24/1 notifying me that the price for my service is changing and it listed 4 options to me. Option 4 stated I could leave without any exit fees even though I was still in contract. On the 25/1 I had this confirmed via live c...

Curried by First Timer
  • 418 Views
  • 3 replies
  • 0 like

CONTRACT RENEWAL

Fibre broadband is now available at my postcode address via virgin or Truespeed. I am currently using a landline that is due to be switched off this year in Weston-super-Mare but I understand that BT will not be offering fibre upon which talkttalk is...

Cooling off period

Could you tell me if I'm still in the cooling-off period? please. I renewed not long ago

jimmymumu by Super Duper Contributor
  • 619 Views
  • 5 replies
  • 0 like

Why is it so hard to leave TalkTalk?

I've pretty much had enough of TalkTalk, I'm leaving my property and thankfully where I'm moving to has far better choices than what I'm currently on. So my plan is to cancel, I've just paid for this month and as I'm not on a contract my plan is to j...

mitch_79 by Popular Poster
  • 725 Views
  • 3 replies
  • 1 like

early exit fee end of contract!

My TT contract ends on 17th March, so I sorted another supplier out to start on the 17th.I then tried to contact via chat to cancel my TT service and any renewal, they were not helpful and did not solve my issue.I then received emails from TT confirm...

shamrox by Participant
  • 1279 Views
  • 11 replies
  • 0 like

Still being billed after using One Touch Switch

Good morning, I used the One Touch Switch service and moved to EE full fibre broadband. My service with them went live on 21st Jan 2025. On 31st Jan I checked my Talk Talk account and my online account looked like it was still live. I contacted custo...

Bill, returns and a broken website.

Hi,I recently received a threatening email from TalkTalk to pay up "To avoid any further debt recovery and impact on your credit rating". Not only was I never told about this bill, as I have previously paid my final bill and closed this account, but ...

Leaving TalkTalk - Switch to a new ISP

I have switched to another ISP and phoned TalkTalk to ensure they would close my account and issue a final bill.The support agent informed me that the new ISP needed to issue the "cease notification" before TalkTalk would close my account and before ...

BryanA by Philosopher
  • 427 Views
  • 2 replies
  • 0 like

Changing my router

I currently have an outdated router that I pay £50 a month for, I wanted to switch to a £26 for full fiber 150 plan, I need help figuring out how.Youre regards.

Samaneh- by First Timer
  • 400 Views
  • 2 replies
  • 0 like

Direct debit

I have received an email from yourselves saying I have cancelled my direct debit, but I have not please could you look in to this for me please

Jones! by First Timer
  • 564 Views
  • 4 replies
  • 0 like

Return of old router after contract cancelled

Hi there, My broadband ended on 27Dec2024 but it took several weeks to receive the bag for returns. Unfortunately, due to family situation we cannot return to the property to look for and retrieve old router for a few more weeks. Is there a strict 30...

T&C's for Broadband upgrade - Cooling off period start point??

Hello,Does the 14day cooling off period start when I accept the contract or when the service goes live? I was due to move to plus net but your loyalty department called and i agreed to stay with a new deal that included a upgrade to full fibre 150 wh...

Jinx247 by First Timer
  • 632 Views
  • 4 replies
  • 0 like