PREPAID EQUIPMENT RETURN BAG REQUEST
Hello,please could a staff member send me a prepaid equipment return bag. I have discontinued my TT contract and I’m unable to contact TT in any other way. Thanks
Forum Posts
BEING BILLED MONTHLY AFTER LEAVING
Could someone please help me. I left TalkTalk on the 3rd March as I was out of contract, moving to a new ISP. TalkTalk did not discontinue my account and continue billing me each month. The first month I was billed £57.04 and the second an additional...
Cancelled on 25 March 2025 got letter saying need to pay for service until transfer & keeping number
I contacted talktalk on 25 March to cancel the service. I sold my home on that date and do not require TalkTalk at my new home. I was reassured that I would not pay anything more. I have the chat transcript with an Talk Talk agent as evidence. My (no...
Charged despite having a direct debit set up
Essentially I had a DD set up(around £24 for monthly bill) last payment taken in jan as per my banking app, I had another random amount set up as another DD (£9) which I cancelled via my banking app. I received emails saying that I’ve cancelled my DD...
Refund of unused time after moving to a different provider
Hello, my transfer from TalkTalk to Vodafone Full Fibre should have taken place on 13 February, however the engineer did not show up and the transfer was postponed.The switch successfully took place on 18 February. However, on the same day TalkTalk c...
Still being billed after not renewing contract
I am having a problem with understanding your process. I now understand that I might owe something but when I left I had a message to say what I would owe would be less than £1. I never received anything to pay this. The first contact from TT was yes...
Terrible customer service for renwal
Hi, The reason for this chat is because I am getting, in fact am, totally fed up with broken promises and being messed around. Earlier in the year I spent over an hour on chat setting up 28 / month deal. It wasnt done and I was being charged 44 and 4...
Switched to Vodafone but unsure if it's confirmed on TalkTalk's end
I decided to switch to Vodafone a month or so back, as my my contract has been up for over 2 years now and Vodafone were offering a much better deal. I spoke to someone on live chat on the day I arranged the switch and they confirmed that they had be...
Changed contract type as part of moving house
I've recently moved house and gone from a contract with an phone, ADSL connection, and a TV box to just a full fiber connection. Given the change in contract the process was fairly painful but where moved and everything is working well.At one point i...
Was thinking of cancelling but need to know when my talktalk service ends
Attempted to sign up with virgin last week. They've now suspended my installation due to installation issues. Could anyone tell me when my talktalk ends, as i may have to stay a little longer
Early exit fee within 30 days of contract end
My current contract ends on 15th March and I have just completed an order with a new provider to switch services (provisionally) on 12th March. On submitting the order I received an email from TalkTalk stating:"Your full fibre service will end on: 26...
Final Bill Still not Issued
Hi guys, I wanted to ask if you have any idea of how long it'd take for the final bill post-disconnect to be issued? I sent my termination request on the 24th of January, I returned my router shortly after (context https://community.talktalk.co.uk/t5...
Where do i find the live chat
I can see when the live chat is supposed to be active but there is nothting to start a live chat !!!!!
Exit charge fiasco
Hi, I received a letter on 24/1 notifying me that the price for my service is changing and it listed 4 options to me. Option 4 stated I could leave without any exit fees even though I was still in contract. On the 25/1 I had this confirmed via live c...
CONTRACT RENEWAL
Fibre broadband is now available at my postcode address via virgin or Truespeed. I am currently using a landline that is due to be switched off this year in Weston-super-Mare but I understand that BT will not be offering fibre upon which talkttalk is...
Cooling off period
Could you tell me if I'm still in the cooling-off period? please. I renewed not long ago
Why is it so hard to leave TalkTalk?
I've pretty much had enough of TalkTalk, I'm leaving my property and thankfully where I'm moving to has far better choices than what I'm currently on. So my plan is to cancel, I've just paid for this month and as I'm not on a contract my plan is to j...
early exit fee end of contract!
My TT contract ends on 17th March, so I sorted another supplier out to start on the 17th.I then tried to contact via chat to cancel my TT service and any renewal, they were not helpful and did not solve my issue.I then received emails from TT confirm...
Still being billed after using One Touch Switch
Good morning, I used the One Touch Switch service and moved to EE full fibre broadband. My service with them went live on 21st Jan 2025. On 31st Jan I checked my Talk Talk account and my online account looked like it was still live. I contacted custo...
Bill, returns and a broken website.
Hi,I recently received a threatening email from TalkTalk to pay up "To avoid any further debt recovery and impact on your credit rating". Not only was I never told about this bill, as I have previously paid my final bill and closed this account, but ...
Leaving TalkTalk - Switch to a new ISP
I have switched to another ISP and phoned TalkTalk to ensure they would close my account and issue a final bill.The support agent informed me that the new ISP needed to issue the "cease notification" before TalkTalk would close my account and before ...
Changing my router
I currently have an outdated router that I pay £50 a month for, I wanted to switch to a £26 for full fiber 150 plan, I need help figuring out how.Youre regards.
Direct debit
I have received an email from yourselves saying I have cancelled my direct debit, but I have not please could you look in to this for me please
Return of old router after contract cancelled
Hi there, My broadband ended on 27Dec2024 but it took several weeks to receive the bag for returns. Unfortunately, due to family situation we cannot return to the property to look for and retrieve old router for a few more weeks. Is there a strict 30...
T&C's for Broadband upgrade - Cooling off period start point??
Hello,Does the 14day cooling off period start when I accept the contract or when the service goes live? I was due to move to plus net but your loyalty department called and i agreed to stay with a new deal that included a upgrade to full fibre 150 wh...