Billing
I'm checking why I have received an email notifying me of a forthcoming bill when I have cancelled the service.
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I'm checking why I have received an email notifying me of a forthcoming bill when I have cancelled the service.
I have been billed for a full month of payment even though, when I cancelled and got the confirmation of cancellation, it said I owed nothing. I'm also still due to be billed AGAIN at the end of December Been threatened with collections and a bad cre...
I have decided to leave TalkTalk and move to BT. My letter from TalkTalk just said that they were sorry to see me go, but didn’t say anything about the date of the switch. BT have told me that TalkTalk blocked the switch until 5 January. Does this me...
Hello,I hope you are doing well. I was contacted on Trustpilot to reach out to you on here regarding an issue with my broadband service.I recently switched my broadband to Zzoomm Broadband using the new one-switch service. I was experiencing poor sig...
I have an ongoing issue with TalkTalk. There is a complaint on the account and escalations. I switched to the new full fiber broadband with Sky. They set the broadband live on 20th of November. Also Sky confirmed that on 20th of November at 14:44 the...
Hi,My contract with Talk Talk ends in August 2025. When it got renewed they only offered 18 months minimum, not less, even if I had told them I was going to leave the UK in 2025. 12 months would have been perfect. Now I will need to end my contract e...
I sold flat 24th May 2024.Was mix up. Landline and broadband services were disconnected as switching provider and keeping landline. Instead of full disconnection. 6 months later I still have talktalk account. I can't get provider to take over disconn...
I have recently found out from Openreach that I can now get FTTP internet to my home. With this in mind it maybe time to bid TalkTalk farewell. This is purely because I could be offered a 30 day contract with another provider and I would prefer this ...
Okay, first of all, I was one of the people migrated from Shell to TalkTalk. This occurred shortly before I switched from TalkTalk to another provider; I mention this because it could be the cause of some error here.I got an email on the 7th of Septe...
I switched broadband provider from talktalk to Vodafone. (As I had unresolved broadband issues with talk talk and nothing was working) I initially told talktalk I wanted to give notice, but they said to just sign with another provider and they (new p...
Hi, not thinking of leaving as only started with Talk Talk today!! Just looking at contract and it says "Early termination charges apply if you leave before the end of the minimum term. Your early termination charge is £10.20 for each remaining mon...
Hi,I received a new router as TalkTalk wanted to update my internet service for free. The letter enclosed mentioned that I could recycle my old router. However I have now received a letter, stating if I do not return the old router to TalkTalk, I cou...
Hello…my contract is about to end. Can you please tell me what date I am paid up to and on what date can I switch.
Hello my bill is incorrect my services are being closed. You’ve billed me for one month only.
My TalkTalk service ended on 11 October due to a home move. When cancelling the service by telephone, there was a long list of terms and conditions about equipment returns, etc. And I provided my new address, expecting to receive a return bag (not th...
Hi i have a shell router from when i was migrated to Talk TalkI have now gone to a new ISP do i need to return the router?( i still have the box)and could you send me a return slip that i can stick on the box to return the router thanks update-------...
I switched over to BT and would like to send my router back please before I get charged.
Hi GuysDue to really bad customer service on the phone trying to get fibre installed, i decided to move suppliers. I cancelled my DD and now need an up to date final bill to pay. I have tried to call customer service, but as usual, I have been waitin...
Hello, my home telephone and broadband contract (transfered from Shell broadband) is due to end on the 1st November 2024.I would like all services (and billing) from talktalk to cease on this end of current contract date, what steps do I need to take...
Hi all,Is there a phone number to call customer service?How to cancel your existing package?what would be the Charges? BestA
I need to advise you of a bereavement. I cannot get through on the phone number which is advised on your website. I have rung it several times and get transferred then cut off. This is a Shell Energy account which was recently taken over by Talk Talk...
HiMy cancellation has been processed but i have received a letter advising my estimated final charges and that i am keeping my landline number . I assumed that when i cancelled my landline number would be cancelled also at the same time?Regards
I have telephoned TalkTalk customer services more than once since leaving on 22 August 2024 to ask for my account to be closed completely.My final bill is paid in full. My account shows correctly as “Disconnected”.I’ve been told that my account can b...
Like other users, I cannot remove the Unlimited UK Calls Boost from my account and I have looked all over my dashboard to find a way. Chat is not available. It's very frustrating, even though it's supposedly flexible to remove at any time. Please hel...
I'd like to cancel the unlimited UK calls boost on my account. I don't use it. Never have. Frustrated that it's so hard to remove from my account - why is it not included in telephone self serve section? In the packages and services section under My ...