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Hi Just a quick FYI , when trying to make changes in My Account (select services, callsafe, etc) , please be aware that there will always be a confirmation pop up, when you press submit, if this does not appear the change wont be made. Most browsers ...
are there any charges for leaving in the last month of the contract as that month has already been paid for ?
Hi, I recently Upgraded my Fibre 150 (18 month) to Fibre 250 (24 month) because TalkTalk told me this: You can look forward to an estimated download speed between 273.5Mbps and 330.0Mbps with a minimum guaranteed speed of 247.4Mbps. The problem is on...
What do you think about TalkTalk's price increase join a fixed contract? Do you think TalkTalk should charge a transfer handling fee of £30 for current customers upgrading their broadband package whilst giving away amazon and ring items to new custom...
Hello, your pinned post above states that cancellations can be done via your live chat service, "Cancellations will need to be done via our loyalty team or Live chat (number/ link below" However, after spending 45 minutes on live chat this morning, I...
I returned my hub in the prepaid bag at least four weeks ago. I took photo's of the hub and accessories in its box/perfect and photos of the sealed bag c/w reference numbers. However Talk Talk are still sending me £50 charge and late fees. The hub wa...
I have decided to terminate my contract because of the new TalkTalk policy to drop the fixed price contracts and I now have the option to opt out penalty free.After contacting TalkTalk there is a confusing request on what happens to the TalkTalk phon...
I have found that it depends on who you speak to.In Jan 2016 I started an 18 month contract and received the TV Plus box.In July 2017 the contract ended.I wanted to start a new 24 month contract at that point and asked for a new TV Plus box to be sen...
After a frustrating 90 minutes on the phone with TalkTalk, I wrote a Trustpilot review and was asked to post here by one of your employees. I'm not sure if there is any point, but I guess it's worth a try... The details of my frustrations are below i...
I renewed my contract on 13/04/2021 and chose to receive a Ring indoor camera on 15/04/2021 but have still not got my voucher code. I've been through all my emails, junk folder and deleted messages going back to mid April but have never been sent it....
Hi, please could someone from TalkTalk confirm that as I cancelled my service outside of contract I am not obliged to return my TV box despite being sent a returns bag and follow-up emails? Many thanks. Jonathan
I moved house recently and had applied to move my talk talk services with me. There were issues with the move of services and eventually I was told I could leave the contract as the planned move had failed and I had no internet. I was told on the pho...
So I received an email today saying my fibre 65 fixed price 18 month contract which was signed up for in February for £24 was being increased by £2.50 from July.Spending 2 and a half hours on the chat with 2 advisors.Daniel- who offered me a 3 month ...
My Fibre 35 plan ends this month. I have been getting lower than the guaranteed speed a lot of the time (16 or less) and it has been a problem with family working at home. I want to upgrade to Fibre 65 which is offered on 'My Account' but when I sele...
Hi I phoned to cancel my talk talk broadband on 12th April and got confirmation email same day. Switch off date was set for 30 days and there were no early termination charges due to a price increase which I was notified about in March.sure enough se...
I am no longer a talktalk customer and I was asked to return my router and was sent a bag and label to do so.I posted it on 12/04/21and kept my tracking receipt and it was delivered on 14/04/21.I then received another email asking me to return my rou...
2nd attempt to post this as a new topic (as suggested by admin) My "not actually fixed" contract is up shortly, while I understand Offcon did a (back hand) deal to let the companies break their side of the contracts, I didn't realize the deal let the...
Hi there,In short - when I got the email saying I could leave without charge, I did. Now that I have the 'final' bill however, I've been charged £60 for the privilege If the good guys could consider battling the evil billing system and selflessly sav...
Hi I am being hounded by debt collectors for £45 from talk talk. I have no idea what this is for. I cancelled my account in October last year. Talk talk have cancelled my account by error numerous times over the past year so I have a few accounts - s...
talktalk, I broke the contract with you two months ago, and you are still charging fees. It is worth mentioning that stopping to be your client was quite a complicated task. I had to go through your stupid broken system, and now you demand additional...
So my contract expired a few days ago and I was about to renew but when I'm on the final page it keeps adding talktalk TV even tho I canceled that months ago so I viewed all my monthly bills and I'm still being charged £4 a month even tho I canceled ...
Hi there, I recently left talktalk and I returned my router and TV box as required. I have the confirmation email from royal mail of the collection and the tracking shows the items were delivered but today I received an email telling me there's still...
I have been with Talk Talk since summer of 2017. At that time I took out a broadband, calls and TV package for 24 months so received a TV box. My contract expired but I remained with Talk Talk out of contract for a number of months. I was using the T...
I am not a talktalk customer but a Phone Coop Customer. Since January I have been trying to move to Vodafone (bad idea) They have messed up at every step but the latest is they cannot port my number. They say Phone Coop provider has released the numb...
Hi I recently received and email informing me how to return my router and that I would receive a prepaid postage package in a few days. However, that was a week ago and I haven't received anything. How long should I wait until I request another to be...
So I reached out to customer support two days ago in regards to leaving TalkTalk. I wanted to clarify when exactly the cooling off period was from. On my first conversation with them via chat, they repeatedly got my order details wrong, before confir...