Get tailored support with your TalkTalk account and bills.
None of the suggestions apply. We are new to Talk Talk. Once we have been connected, is it easy to talk to an actual person when needed? We have had a nightmare so far & wonder if we are doing the right thing even signing up with Talk Talk?
Good afternoon, I left talk talk in October 2022. I had been with talk talk 10 years and never once missed a payment then on leaving I was advised by phone when I asked I could cancel direct debit as I had paid the account up to date. Weeks later I r...
Hi,I rented my house when I moved abroad. A tenant was living there and was using TalkTalk as ISP.When they left, in September 2023, they told me they closed their TalkTalk account. To date, TalkTalk is still sending to my house address the invoices ...
Well, I've had enough of the constant wifi dropouts and what seems like an ever-decreasing broadband speed. My only concern is that I seem to be under contract until 22/3/25 despite not signing or renewing anything Any idea if I'll still be charged t...
On 05/02/2024 I switched to Virgin media as a Wi-Fi provider having previously informed talk talk and being told that money paid on my next direct debit would be refunded. I asked for an address to send any equipment to and was told this would happen...
Recently, I made the decision to cancel my TalkTalk contract for Total Home Wi-Fi service one month earlier than originally planned. During the cancellation process, I took the proactive step of clarifying the penalty for early cancellation with a Ta...
Afternoon all,My contract comes to an end 27May, I have had a conversation with the loyality team concerning leaving, but didn't get an actual answer to a question, If I cancel my contract, when would I not be charged an early termination fee?Thanks ...
i am unable to cancel talktalk tv as there is no option even though it clearly states that i can cancel at any time. i would like it removed as i no longer watch tv.
It is very appalling and inconsiderate of TalkTalk after several calls to cancel my contract and stop the bill with bad network,faulty landline for months while they continue to charge and increase bills. This is ripping off and total shamble from Ta...
Hi, I cancelled my service with TalkTalk on the 6th of March with the last payment being on the 27th of March, with the "Final bill" or so I thought. Today I've received another bill for an entire month starting the 28th of March to the 27th of April...
The apartment is now sold and empty so no longer need the broadband
You have charged me 75 for a person to come out - no this was on you, it was your fault. Refund immediately
I used live chat to request a call from the retention team as I need to cancel my services. I requested they call me between 1-6pm, but they called me at 12pm when I was working. I have tried to phone the number 03451720088 but I cannot get through t...
In November 2023, I closed my TalkTalk Landline & Internet account. This was done successfully.I had always paid my bills by direct debit and had assumed that any correspondence I received through the post referred to this account. However, at the st...
I recently upgraded to full fibre. I was quick to confirm with the person over the phone that I wouldn’t be charged any hidden prices and he was able to tell me that there was no hidden cost just the new monthly price plan for my full fibre package. ...
I've been a loyal customer of Talktalk since they took over from Tiscali in 2009. My current FTTC 65 contract expires next month and I have to say I'm disappointed with Talktak's offers which are no longer, in my view good value for money.I've been o...
Feel a need to air how much I feel let down by TalkTalk & see if other customers have had the same bad experiance as myself with this company.My problem/complaint started in Dec last year & after logging about 6 complaints im still no wiser & talktal...
I have tried twice to remove the Supersafe add-on from my account, as I don't use it and want to save the £5 per month it is costing me. I get an email confirmation each time saying it is being removed, but it's still there and I still have to keep p...
Hi. I wasn't in a contract with Talktalk and got Sky installed on the 12th February. Sky said they would tell Talktalk and I wouldn't have to do anything. I've just received my February bill and it's for the full monthly amount instead of the 1st to ...
HiMy MIL is shortly going into a care home and will not be returning. She is 90, deaf, terminally ill and not capable of dealing with this herself. She is on a monthly rolling contract.My question is, can I or my wife arrange for the TalkTalk service...
Hi, hope you can help me. I cancelled my home broadband account with talk talk in Dec before moving abroad. I cleared all dues in Dec 2023 but still got an email asking for a final payment and seemed to be charged for the router that was returned!. I...
Hi, I’ve tried repeatedly to turn off / cancel the Super Safe Boost. I’ve followed the instructions to access my account, broadband & then security settings. But when I select No to turn off the boost on the next screen nothing happens - Idint get ta...
The account closed on the 27th Dec & we left the direct payment open as long as we could as we relocated to Australia & needed to close our UK bank account.The final bill was recieved via email & paid as soon as we recieved the email requesting payme...
My contract states that add ons can be cancelled after one month but I cant find any way to cancel my unlimited call boosts .any guidance will be appreciated .
Hello. I’ve had an account which is supposed to give me a minimum of 30mbs. It does not, never has and is incapable of using the copper lines.Having gone through the complaint process early last year TalkTalk agreed that they could not provide the gu...