Hi everyone, posting this to share my experience and hopefully get some advice.I requested the cancellation of my TalkTalk contract on January 9th, 2026, after moving to Virgin Media. What should have been a straightforward process turned into a two-...
Earlier today I spoke to someone to arrange for my full fibre service to be terminated at the end of the contract period. I received an email confirming this, with some notes on what to do and what happens next. So far so good. Since then I've receiv...
I am one of the customers that are being moved to UW.I was informed of this last year around July and then November 28th 2025, I received an email stating that I would be moved to UW on the 1st of January 2026, but would be able to leave penalty free...
Hi, I'm paying an early termination fee due to moving to a new house without fibre coverage from TalkTalk. The customer services person on the phone told me they'll be sending a return envelope for the router, it hasn't arrived in 2 weeks and I'm at ...
For months I have experienced poor connection where the wifi will drop out and come back. No matter how many router resets etc and chats with support, engineer visits etc it’s still happening, 5 days ago I decided to change to a new broadband company...
After requesting Vodafone upgrade me to full-fibre broadband my broadband account was moved to them from TalkTalk on 26 August 2025. Since then however TalkTalk continue to bill me and send final demand notices for payment. I have spoken to them many...
Transferred to sky on the 3rd of October. As in, broadband went live with sky the morning of the 3rd. Talktalk sent an email prior to this stating that I was leaving and my final bill l would be £5.03p. I've just received a bag to send the router bac...
I upgraded to full fibre 500 on 24th September.On the webpage when ordering it said that an Eero 6 router is supplied (I have a screen shot) and that Voip digital phone could be activated - I just needed to contact talktalk to arrange. Openreach cut ...
I just saw a "We'd love you to stay with us" email from TalkTalk that was sent yesterday. Confused, I logged into my TalkTalk account and it says there's a cancellation request processing, with the cease date being 11/11. I have made no such request,...
Dear talk talk,I hope this message finds you well. I have a tenant moving into the property on 21st October, and as my contract with Talk Talk has now ended, I would like to request that the account be closed on that date.Please confirm that the disc...
hi,i spoke to talktalk on 4th September asking them to terminate my line, as i now have fttp from another provider up and running. i have had a few emails stating my transfer will go through on the 6th October, and i will keep my number. can a staff ...
Going round & round in circles, trying to find out how to cancel my Unlimited UK Calls calls boost before renewing my contract.
I would like to end the contract
Hey, Is one of the forum staff able to cease my service? there's a chat button on the "cancel your TalkTalk service" help article but that appears to serve only to cause pain and misery, now I know what the Teskey brothers where singing about... Be...
Is it possible to keep and use e-mail addresses for a good length of time (or indefinitely) after leaving TalkTalk for another service? If it is, then I've a few other questions:For how long can one keep the addresses - is it a fixed period or indefi...
So I switched provider in May due to very very poor connectivity for around 8 whole months, received my cancellation fee (£215) which TalkTalk are unwilling to lower despite them having to arrange close to 6 or so BT OpenReach engineers out to fix my...
Hi, I have left TalkTalk and moved all my services to another provider. How can close my TalkTalk account and my Community Account? Thanks in advance.
Hello,please could a staff member send me a prepaid equipment return bag. I have discontinued my TT contract and I’m unable to contact TT in any other way. Thanks
Could someone please help me. I left TalkTalk on the 3rd March as I was out of contract, moving to a new ISP. TalkTalk did not discontinue my account and continue billing me each month. The first month I was billed £57.04 and the second an additional...
I contacted talktalk on 25 March to cancel the service. I sold my home on that date and do not require TalkTalk at my new home. I was reassured that I would not pay anything more. I have the chat transcript with an Talk Talk agent as evidence. My (no...
Essentially I had a DD set up(around £24 for monthly bill) last payment taken in jan as per my banking app, I had another random amount set up as another DD (£9) which I cancelled via my banking app. I received emails saying that I’ve cancelled my DD...
Hello, my transfer from TalkTalk to Vodafone Full Fibre should have taken place on 13 February, however the engineer did not show up and the transfer was postponed.The switch successfully took place on 18 February. However, on the same day TalkTalk c...
I am having a problem with understanding your process. I now understand that I might owe something but when I left I had a message to say what I would owe would be less than £1. I never received anything to pay this. The first contact from TT was yes...
Hi, The reason for this chat is because I am getting, in fact am, totally fed up with broken promises and being messed around. Earlier in the year I spent over an hour on chat setting up 28 / month deal. It wasnt done and I was being charged 44 and 4...
I decided to switch to Vodafone a month or so back, as my my contract has been up for over 2 years now and Vodafone were offering a much better deal. I spoke to someone on live chat on the day I arranged the switch and they confirmed that they had be...