Changing my router
I currently have an outdated router that I pay £50 a month for, I wanted to switch to a £26 for full fiber 150 plan, I need help figuring out how.Youre regards.
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I currently have an outdated router that I pay £50 a month for, I wanted to switch to a £26 for full fiber 150 plan, I need help figuring out how.Youre regards.
I have received an email from yourselves saying I have cancelled my direct debit, but I have not please could you look in to this for me please
Hi there, My broadband ended on 27Dec2024 but it took several weeks to receive the bag for returns. Unfortunately, due to family situation we cannot return to the property to look for and retrieve old router for a few more weeks. Is there a strict 30...
Hello,Does the 14day cooling off period start when I accept the contract or when the service goes live? I was due to move to plus net but your loyalty department called and i agreed to stay with a new deal that included a upgrade to full fibre 150 wh...
i am being charged almost £250 for talktalks mistake. i had agreed to a new contract but then i called up within an hour to cancel the new order + contract which was confirmed by the cancellations team that i would not be charged a cancellation fee b...
My wifi stopped working over a week ago. It took me 4 hours with poor connection to get this message through to tech support 'experts' who told me to turn it off and on again several times. Eventually they arranged to send out an engineer. He turned ...
Just like so many others and recent posts I have switched from TT to Vodafone using one touch switching. This went through successfully and I recieved all emails and communications from Vodafone and Openreach indicate my new Vodafone service is up an...
3rd December,I placed a home move order and was told transfer date would be the 23rd December. 19th December,There were issues with installation, and I was told the new transfer date would be the 27th December. I cancelled my plans to move in until t...
Similar to a number of recents posts I have switched from TT, in my case to Vodafone using one touch switching. This went through successfully and all communications from Vodafone and Openreach indicate my new Vodafone service is up and running. On t...
Hi, I switched to another ISP on 4th December, but I am now being chased for a bill dated 4th Dec - 3rd Jan by TalkTalk. First of all I didn't cancel the Direct Debit, so payment could have been taken if needed but wasn't. Every time I've attempted t...
I'm checking why I have received an email notifying me of a forthcoming bill when I have cancelled the service.
I have been billed for a full month of payment even though, when I cancelled and got the confirmation of cancellation, it said I owed nothing. I'm also still due to be billed AGAIN at the end of December Been threatened with collections and a bad cre...
I have decided to leave TalkTalk and move to BT. My letter from TalkTalk just said that they were sorry to see me go, but didn’t say anything about the date of the switch. BT have told me that TalkTalk blocked the switch until 5 January. Does this me...
Hello,I hope you are doing well. I was contacted on Trustpilot to reach out to you on here regarding an issue with my broadband service.I recently switched my broadband to Zzoomm Broadband using the new one-switch service. I was experiencing poor sig...
I have an ongoing issue with TalkTalk. There is a complaint on the account and escalations. I switched to the new full fiber broadband with Sky. They set the broadband live on 20th of November. Also Sky confirmed that on 20th of November at 14:44 the...
Hi,My contract with Talk Talk ends in August 2025. When it got renewed they only offered 18 months minimum, not less, even if I had told them I was going to leave the UK in 2025. 12 months would have been perfect. Now I will need to end my contract e...
I sold flat 24th May 2024.Was mix up. Landline and broadband services were disconnected as switching provider and keeping landline. Instead of full disconnection. 6 months later I still have talktalk account. I can't get provider to take over disconn...
I have recently found out from Openreach that I can now get FTTP internet to my home. With this in mind it maybe time to bid TalkTalk farewell. This is purely because I could be offered a 30 day contract with another provider and I would prefer this ...
Okay, first of all, I was one of the people migrated from Shell to TalkTalk. This occurred shortly before I switched from TalkTalk to another provider; I mention this because it could be the cause of some error here.I got an email on the 7th of Septe...
I switched broadband provider from talktalk to Vodafone. (As I had unresolved broadband issues with talk talk and nothing was working) I initially told talktalk I wanted to give notice, but they said to just sign with another provider and they (new p...
Hi, not thinking of leaving as only started with Talk Talk today!! Just looking at contract and it says "Early termination charges apply if you leave before the end of the minimum term. Your early termination charge is £10.20 for each remaining mon...
Hi,I received a new router as TalkTalk wanted to update my internet service for free. The letter enclosed mentioned that I could recycle my old router. However I have now received a letter, stating if I do not return the old router to TalkTalk, I cou...
Hello…my contract is about to end. Can you please tell me what date I am paid up to and on what date can I switch.
Hello my bill is incorrect my services are being closed. You’ve billed me for one month only.
My TalkTalk service ended on 11 October due to a home move. When cancelling the service by telephone, there was a long list of terms and conditions about equipment returns, etc. And I provided my new address, expecting to receive a return bag (not th...