Get tailored support with your TalkTalk account and bills.
I've recently moved house and gone from a contract with an phone, ADSL connection, and a TV box to just a full fiber connection. Given the change in contract the process was fairly painful but where moved and everything is working well.At one point i...
Attempted to sign up with virgin last week. They've now suspended my installation due to installation issues. Could anyone tell me when my talktalk ends, as i may have to stay a little longer
My current contract ends on 15th March and I have just completed an order with a new provider to switch services (provisionally) on 12th March. On submitting the order I received an email from TalkTalk stating:"Your full fibre service will end on: 26...
Hi guys, I wanted to ask if you have any idea of how long it'd take for the final bill post-disconnect to be issued? I sent my termination request on the 24th of January, I returned my router shortly after (context https://community.talktalk.co.uk/t5...
I can see when the live chat is supposed to be active but there is nothting to start a live chat !!!!!
Hi, I received a letter on 24/1 notifying me that the price for my service is changing and it listed 4 options to me. Option 4 stated I could leave without any exit fees even though I was still in contract. On the 25/1 I had this confirmed via live c...
Fibre broadband is now available at my postcode address via virgin or Truespeed. I am currently using a landline that is due to be switched off this year in Weston-super-Mare but I understand that BT will not be offering fibre upon which talkttalk is...
Could you tell me if I'm still in the cooling-off period? please. I renewed not long ago
I've pretty much had enough of TalkTalk, I'm leaving my property and thankfully where I'm moving to has far better choices than what I'm currently on. So my plan is to cancel, I've just paid for this month and as I'm not on a contract my plan is to j...
My TT contract ends on 17th March, so I sorted another supplier out to start on the 17th.I then tried to contact via chat to cancel my TT service and any renewal, they were not helpful and did not solve my issue.I then received emails from TT confirm...
Good morning, I used the One Touch Switch service and moved to EE full fibre broadband. My service with them went live on 21st Jan 2025. On 31st Jan I checked my Talk Talk account and my online account looked like it was still live. I contacted custo...
Hi,I recently received a threatening email from TalkTalk to pay up "To avoid any further debt recovery and impact on your credit rating". Not only was I never told about this bill, as I have previously paid my final bill and closed this account, but ...
I have switched to another ISP and phoned TalkTalk to ensure they would close my account and issue a final bill.The support agent informed me that the new ISP needed to issue the "cease notification" before TalkTalk would close my account and before ...
I currently have an outdated router that I pay £50 a month for, I wanted to switch to a £26 for full fiber 150 plan, I need help figuring out how.Youre regards.
I have received an email from yourselves saying I have cancelled my direct debit, but I have not please could you look in to this for me please
Hi there, My broadband ended on 27Dec2024 but it took several weeks to receive the bag for returns. Unfortunately, due to family situation we cannot return to the property to look for and retrieve old router for a few more weeks. Is there a strict 30...
Hello,Does the 14day cooling off period start when I accept the contract or when the service goes live? I was due to move to plus net but your loyalty department called and i agreed to stay with a new deal that included a upgrade to full fibre 150 wh...
i am being charged almost £250 for talktalks mistake. i had agreed to a new contract but then i called up within an hour to cancel the new order + contract which was confirmed by the cancellations team that i would not be charged a cancellation fee b...
My wifi stopped working over a week ago. It took me 4 hours with poor connection to get this message through to tech support 'experts' who told me to turn it off and on again several times. Eventually they arranged to send out an engineer. He turned ...
Just like so many others and recent posts I have switched from TT to Vodafone using one touch switching. This went through successfully and I recieved all emails and communications from Vodafone and Openreach indicate my new Vodafone service is up an...
3rd December,I placed a home move order and was told transfer date would be the 23rd December. 19th December,There were issues with installation, and I was told the new transfer date would be the 27th December. I cancelled my plans to move in until t...
Similar to a number of recents posts I have switched from TT, in my case to Vodafone using one touch switching. This went through successfully and all communications from Vodafone and Openreach indicate my new Vodafone service is up and running. On t...
Hi, I switched to another ISP on 4th December, but I am now being chased for a bill dated 4th Dec - 3rd Jan by TalkTalk. First of all I didn't cancel the Direct Debit, so payment could have been taken if needed but wasn't. Every time I've attempted t...
I'm checking why I have received an email notifying me of a forthcoming bill when I have cancelled the service.
I have been billed for a full month of payment even though, when I cancelled and got the confirmation of cancellation, it said I owed nothing. I'm also still due to be billed AGAIN at the end of December Been threatened with collections and a bad cre...