Staff here can give you advice if TalkTalk want it back.
Sometimes it depends on the type of device you have and age. For example old YouView boxes are not normally required to be sent back, but 4k or TV hubs are. If you have the former they will continue to work without requiring the TV charge.
If you list what you have you will get the required advice and returns bags if required.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
