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Changed contract type as part of moving house

roger451
First Timer
Private Message TalkTalk

on ‎03-03-2025 05:12 PM

Message 7 of 7

I've recently moved house and gone from a contract with an phone, ADSL connection, and a TV box to just a full fiber connection. Given the change in contract the process was fairly painful but where moved and everything is working well.

At one point it in the various discussions it was mentioned that TalkTalk might want the old kit back so I've brought it with me, but I don't know where I supposed to send it or even if I'm supposed to send it somewhere as I think it was only a might in the conversation. Anyone have any idea?

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6 REPLIES 6

Arne-TalkTalk
Support Team
Staff
Private Message
In response to roger451

on ‎20-03-2025 11:26 AM

Message 1 of 7

I have requested another to be sent.

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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to roger451

‎16-03-2025 02:26 PM - edited ‎16-03-2025 02:29 PM

Message 2 of 7

I'll re-escalate this thread for you, @roger451.

 

Staff will chase up that bag for you during the week. 

 

Can you check that your address details are showing the new address in My Account and in your community forum profile, to make sure it's being sent to the right place?

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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roger451
First Timer
Private Message TalkTalk
In response to Arne-TalkTalk

on ‎16-03-2025 09:01 AM

Message 3 of 7

Hiya, I've still not received the returns bag?

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roger451
First Timer
Private Message TalkTalk

on ‎03-03-2025 05:30 PM

Message 5 of 7

Hiya, thanks for getting back so quickly, I have:

TV Box (not 4K): Huawei DN372T

ADSL router: Sagemcon, version: FAST 5364-3. T8, S/N: N7202024N016811

fr8ys
Community Star
Private Message TalkTalk

on ‎03-03-2025 05:20 PM

Message 6 of 7

Staff here can give you advice if TalkTalk want it back.

 

Sometimes it depends on the type of device you have and age. For example old YouView boxes are not normally required to be sent back, but 4k or TV hubs are. If you have the former they will continue to work without requiring the TV charge.

 

If you list what you have you will get the required advice and returns bags if required.

 

For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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