Engineer charge on bill

[Aking1987]

I have received my bill today and have a charge for an engineer call out. My issue was resolved in the end by Openreach identifying it was a faulty talk talk router, and it was not my request to have a talk talk engineer visit my property. I was assured at the time I would not be charged as it was not my issue. Can this please be removed from my bill? 

[Arne-TalkTalk]

Hi Aking1987

If you click on view my bill you will see the updated account balance. 

[Aking1987]

Thank you, so just to confirm I won’t be billed £111 on the 25th March as my account still states this

thank you! 

[Arne-TalkTalk]

Hi Aking1987

I can see that a credit has been applied to your account to clear the charge. 

Regards