unjustified charge

[frust29]

Following loss of service for full fibre, an engineer was sent to checkit. I was told (in a TalkTalk recorded telephone call) that if there is nothing wrong with my equipment there would be no charge. Engineer attended did not find any fault with my equipment but I received my bill with a charge for enginneer's visit. A telephone call to TalkTalk confirmed that the engineer could not find any fault. O~ne complaint after another very recently resolved bu ~I am not sure what they will now do! Can you please help?

[Mandisa-TT]

Here is the number to our customer service department 03451720088 who will be able to assist you moving forward, you can contact them between the times Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed, they will be able to put you through to the Full Fibre Team.

[frust29]

Hi mandisa1-TT,

Thank you. Frustratingly, impossible to speak to a live person, only options that eventually refer me to their website!  Does ANY of the options progress to a human being? Apparently the agents do not have access to the engineer's report but they couls see (!) that there was no fault.  And the LiveChat did not get me anywhere. Are you able to suggest a telephone number that might get me to the section you said have access to the engineer report please?

[mandisa1-TT]

Hi there @frust29. We apologize for the inconvenience caused to you, I am unable to see the engineer report on my end, however I can see the engineer appointment that was booked for the 25/02/2026. 

Please contact the full fibre team on 03451720074 - VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed, they will be able to pull up the engineer report and see the engineer's findings and why you were charged and assist you further. Alternatively you can chat in with them, using the following live chat link: How to contact TalkTalk Broadband