I've had a weird email saying I'm going to be charged for repacing a faulty router. This was arranged via chat where the handler assured me there would be no charges. Can someone confirm that this is an error and I won't be charged?
i upgraded to Full fibre at the start of november and as reqested returned my old router in the bag supplied via a post office parcel box, now weeks later they send me another bag asking the return of the old equipment and a possible £50 fine if i do...
No delivery charge for the eero 6 router was mentioned when I spent 50 minutes on a call with TalkTalk to sign up for another 18 month contract for broadband and phone.But I have just received a "Welcome to Full Fibre" email saying there will be a on...
I am being charged twice! I contacted you because of a house move and my book keeper has only just noticed that you have continued to take out the previous payment also! I left that property in april!
Just wanted to put this here for others to read. I am outraged by the customer service I have recieved by this company. I cancelled and started a new contract with the company a few months ago. I was asked to return my old router or I would be charge...
Hello all. Will try and keep things brief, moved from Shell Energy where had Fibre 100, and received a bill from talk talk at new address, saying having full fibre upgraded to 150 as they don't do 100 mbps. Was told by shell energy, that at the new a...
I have standard Talk talk broadband which suffers with intermittent service (it regularly disconnects). There is a problem with the line. After getting nowhere (complaints raised) I was told to try a new router as mine was faulty. I agreed as long as...
I was told I would be able to claim a free amazon echo dot when I signed up to full fibre with a eero router, but it seems impossible to claim it, has anyone else having a problem, and how do I get one.
Hi I'm a talk talk customer and pay monthly for my broadband and IV had to stay in a hotel till flat sorted from fire which destroyed modem and phone amongst other things is there a way where like EE pay as you go do on my tablet as I'm doing that no...
My contract ends at the end of this month. I brought a router from talktalk about 5yrs ago as the original router was playing up. I paid about £25 for it. I'm not getting any clear answers from the live chat or the person I spoke to when I notified t...
Where do I start? My internet was down for 3 days ! On Saturday it went down so I tried to get help on Sunday wasted hours trying to get in contact only to be told they were doing maintenance on their systems when I finally spoke to someone who knew ...
Had trouble for months with connection issues, service always disconnecting, Used Wi-Fi and also used a wired connection, still made no difference, Used our own mobile internet service provider, Switched to Virgin Media on 22/12/2023, No more issues ...
My bill is saying negative amount for the consecutive months. My connections works well however, I didnt get any explanation why my billing is like this. I dont want to be suprised one day that they say I have to pay a big amount just because of erro...
Hello, My contract ended in October and I'm still waiting to receive a returns bag for the router. How do I go about getting one of these sent out to me? Many thanks.
On Monday the 24th of July my broadband died.After contacting a VERY unhelpful person the response i got was " we will not replace any equipment".The following day i spoke to another VERY helpful person who deduced that the power supply for the route...
hi, tallktalk is charging £50 for not returning the router. the reason is i still haven't receive return bag. is the bag large and wont fit letterbox? or requires someone at home to sign? is it possible to send the return bag to different address as ...
I upgraded to full fibre 150 and VoIP from full fibre 150 back at the end of June. Due to the upgrade not being carried out correctly by talk talk I have both packages running that I have been billed for. I have been with out a phone for nearly two w...
Hi all, Does anyone know if having a faulty router is classified as being able to receive automatic compensation? The engineer that came to my house and gave me a new one says that I am, but my application was denied and I don’t know why… I was witho...
Hello, When I cancelled my account TalkTalk said they would send a pre paid shipping bag to send back the router, otherwise I would be charger 50£. The bag has not arrived yet and I am moving. I am reading on the Q&A there is also an option to recycl...
Hi TTalkI switched to BT because I was fed up with being charged £12.50 late payment fee when I had already pushed the date back TTalk cut my internet service and forced me to pay the £12.50. TTalk rang me an offered me a 12 month contract 9 months (...
So I received email saying I missed the deadline to send back old equipment and will cost me £50. Even tho I got the Royal Mail tracking number saying its been delivered a month ago 12th of May!
Can someone please advise.I made renewal call for future fibre on 22.3.23 and was offered 24 month contract Talk talk TV, unlimited uk calls and super safe boost. But when I received the contract email later the talk talk Tv and supersafe boost was s...
I had City Fibre install a new line to my house on Tuesday and Eero 6 was delivered last week. I have 4 green lights on the ONT but I can't get the Eero to pair. In Bluetooth pairing mode the app can't find a device then asks for a serial number. Whe...