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Talktalk thinks I didnt return my old equipment.

Tajaran
First Timer
Private Message

on ‎13-06-2023 09:13 PM

Message 3 of 3

So I received email saying I missed the deadline to send back old equipment and will cost me £50. Even tho I got the Royal Mail tracking number saying its been delivered a month ago 12th of May!


Screenshot 2023-06-13 at 21.02.51.png
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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎15-06-2023 09:13 AM

Message 1 of 3

Hi Tajaran

 

I have updated your account with the tracking number thank you.

 

Regards

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ferguson
Community Star
Private Message TalkTalk

on ‎13-06-2023 09:20 PM

Message 2 of 3

I have moved this to the Billing section. I am sure the support team will sort this out for you. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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