Can’t register account
I can’t register my new account. Tried the online chat last night and was assured all would be ok in 24 hours and it’s not.
Forum Posts
Paying for TalkTalk TV, never signed up never received a box
Hi, I have been with TalkTalk for many years, I never check my bills or online account as I've never had any problems and their broadband service is great. However, I am soon to be moving in with my fiancee and so logged in to look for information ab...
Service disconnected in error 15 days ago.
3rd December,I placed a home move order and was told transfer date would be the 23rd December. 19th December,There were issues with installation, and I was told the new transfer date would be the 27th December. I cancelled my plans to move in until t...
Final bill - when to expect it
Hello, My service ended on the 9th Dec. When can I expect to have my final bill/refund. Additionally, I was told I'd be sent a return bag for my equipment but I'm yet to see this arrive. Please can I confirm this is still on the way as I'm moving hou...
Home Move Not Going Through
Help! I'm not sure what to do. I keep getting to this stage, hitting confirm and then getting stuck on this greyed out, spinny wheel thing. Anyone else had this issue and been able to overcome it?
Outstanding bill.
I no longer live in the property, I moved out of the old property on the 01/08/24. I do not owe all of the outstanding balance. Please process this as my request for a SAR as I know I have contacted you previously to inform you about me moving out of...
Got a debt recovery mail by post, when i do not owe
I moved from my previous address to a new one. talktalk helped with the transition and i have been on direct debit since. Yet i got a mail by post from debt recovery that i owe talktalk debt. please assist as i do not owe.
Double messages or false advertising TalkTalk?
On one page it says "We are here 24/7" then the next it says "look at each departments opening times. " Confused?
Final bill after home move/contract renewal
I moved house at the end of last month, and renewed my contract with TalkTalk for another 18 months. I received a letter a few weeks ago saying I'd receive a final bill - I then called TalkTalk and was told I didn't need to worry, there will be no fi...
Receiving bills from directed to previous tenant
Hi,I rented my house when I moved abroad. A tenant was living there and was using TalkTalk as ISP.When they left, in September 2023, they told me they closed their TalkTalk account. To date, TalkTalk is still sending to my house address the invoices ...
Moving house.
Hi. Beginning of December I have moved to new home. I have contacted customer service and they advised me that I need to cancel account on my old house and open new account on new home what I have done. I was informed that my old account will be clos...
Why am I still being billed
I contacted talk talk via live chat on the 14th of October requesting a cancellation as I was moving home. I was advised to call them. Which I did on the 16th of October 23. My account was cancelled as I was moving home. Now we’re in feb 24 and I’m b...
Complaint raised - services disconnected early - loss of service
Wondering if anyone has any experience or advice on what I should do with a live complaint I have unfortunately had to raise. The basics of the complaint are that I booked a home move over the phone to ‘carry over’ my services to my new property on 2...
I have cancelled my
Hi I have just received a message to say I have not paid my account for 2 months . This is because I cancelled it on the 1 st of November.
Moving home
I have tried quite a few times on different devices to move home with my account but keeps getting stuck in confirmation
Account cancellation 'rejected'
As I write this I'm in tears.I have never been treated as badly by one company in my life. I have been a customer of TalkTalk for years with no issues at all..... Until now. I moved house in November. I moved in with relatives and did not need an int...
Fibre65 Charge During Cease
My fibre65 contract ended 26/11/12 at my old address and started a new service plan automatically, I called to cancel ~29/11/23 and confirmed that there would be no further charges. Since moved to a new house and have taken out a new TalkTalk contrac...
Ending service for mother in care
Hi, My mother was taken into care following a fall/stroke and losing capacity, Her TalkTalk broadband/phone service is out of contract but is still being charged (direct debit), TalkTalk won't talk to me as I am not the account holder. We have applie...
Have cancelled but still receiving bills at £0
Hi, I've cancelled my TT service as I've moved home on 3rd April. I was told my service had to be cancelled on 21st April at the earliest and I was charged an early termination fee which was paid this month. Now I've received a bill at £0 and when I'...