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Want to know how to access your bill online, upgrade your package or share with the community how you're saving money with TalkTalk then this is the place for you.
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Forum Posts

Moving, Change of Ownership Request

Hello! I am moving house but leaving my TT Broadband with my flatmate who is remaining in our address. I can not find a change of ownership form anywhere or a phone number to call. Can this be emailed to me? Thank you!

DD2022 by First Timer
  • 225 Views
  • 6 replies
  • 0 like

Moved house but couldn't transfer services

Hi I've moved house but was told that I couldn't get talk talk in my are house ,so had to get another provider for my house ,but I'm still hvn to pay for a service I can't use and I'm struggling to pay for both. As my housing costs HV increased also ...

shedph by Team Player
  • 227 Views
  • 7 replies
  • 0 like

Two houses on one account?

I'm moving house soon but will have both properties for about a month and I want landline and broadband at both. I can't see anything about this on the moving home tab so wonder if anyone has managed it. All advice welcome!Thanks

moving home with my broadband

Good morning, I would like to change the moving date from 4.03 to 14.03 please, because I stay in old address 10 days longer. And in new address not 7.03 but 15.03 Please leave my broadband in old address till 14.03.2022 Address obscured for customer...

Aadriaan by First Timer
  • 109 Views
  • 2 replies
  • 0 like

Home move dates incorrect

Home move was delayed a week, called up to shift the dates but only the service start date was changed.The cease date is still the original one after calling. Does it take time to update or is it not going to change at all?

craigwp by First Timer
  • 119 Views
  • 2 replies
  • 0 like

Home move billing problem

Hi, could someone look into my latest bill please. I recently moved home and upgraded to Fibre 250 - I was told that there would be a £60 home mover fee, but the £60 upgrade setup fee would be free. My latest bill shows: Home Mover Setup Fee - £60Upg...

davros1 by Chatterbox
  • 79 Views
  • 1 replies
  • 1 like

Cancel service

Hello there!I have just called (15.38pm) to unfortunately cancel my talktalk because I am leaving the UK. I believe I had completed all the process but the call disconnected and not sure if all went through. Am I supposed to receive a confirmation em...

Help can’t log on

My account login is suggesting my email address is not recognised although I have been a customer for many years!? It won’t let me reset the password either! 

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NEVER RECEIVED A RETURNS PACK BEFORE MOVING HOUSE

Hi I never received a returns pack before leaving and have moved house with no way back to my old address. Please can I have a new pack sent out to my new address. I have included it in my private notes.Thanks

Can't Change Home Move Order Address

I am moving to a new address soon so I set up a home move order a few days ago. Unfortunately, I believe that I set the wrong address but I can't check this on my account. I cannot cancel the order and make a new one either. I tried to call the custo...

NChuma by First Timer
  • 257 Views
  • 4 replies
  • 0 like

Resolved! Contract end date

Where do I find the contract end date within MyAccount.What is the process for moving house.We likely wont be taking up TalkTalk straight away as we are moving to a temporary accom first.I cant find this information anywhere.

PaulHD by Popular Poster
  • 419 Views
  • 5 replies
  • 0 like

My online account

I'm still waiting for my online account Tobe sorted Can someone sort this out please. I have been asking but nothing has been done I'm waiting for make some payment but I can't cos my online account isn't set up.. Thanks Steve gibbs

tibs01 by Whizz Kid
  • 201 Views
  • 2 replies
  • 0 like

Can I have a return bag please?

Hi,I cancelled my TalkTalk Fast Broadband package in July as I sold that flat. I have still have the D-Link (DSL-3782) router and would like to return it but I have never received a pre-paid return bag despite requesting one with the CSR at the time ...

BillTT by First Timer
  • 216 Views
  • 4 replies
  • 0 like

Cancelling my account after home move problems

Hi, I was on the phone today for four nightmarish hours with no resolution so in the end I've requested to cancel my services. Could someone confirm if all orders were cancelled on my account? There was a new order made for no reason and there was a ...

Cancel after home move

Hi Can i cancel my broadband after a home move and the contract had been renewed for 2 more years , the service is just poor and i need to leave

Ashley89 by First Timer
  • 159 Views
  • 1 replies
  • 0 like

home move

why if you have to move can you not get the same deals as new customers my bill will go up and contract be renewed i dont understand tt logic should be easy they say but no now i have to spend time phoning tt to try and get another deal on top of a m...

kkkev11 by Whizz Kid
  • 151 Views
  • 2 replies
  • 1 like

live chat

hi everyone could someone tell whats happened to live chat i can not find it any where thanks in advance

kkkev11 by Whizz Kid
  • 158 Views
  • 1 replies
  • 0 like

Moving Home Help

Hello, I renewed my contract with Talk Talk about 6 months ago and they gave me a great deal to stay with them through the retention team. I am now moving house in 3 weeks, and when I do the home move online my price has gone up and have to start a n...

Returning routers

Hi,I joined talk talk 36 months ago, I was supplied their regular router upon joining but my service was bad so I paid £120 for the super WiFi hub. After the first 18 month contract ended I renewed but carried on using the router I bought (WiFi hub) ...

Account Cancelled Days Before Going Live

Received an email from TalkTalk a few days before my service was supposed to go live saying "We've had notification from another company that you'd like to cancel your TalkTalk order".I do not wish to cancel my account, and attempted to phone custome...

MattWeir by Chatterbox
  • 172 Views
  • 1 replies
  • 0 like

Emergency Re-homing of TalkTalk Customer

Hi,Not sure which section is best to post in so gone for this one in the first instance. My elderly parents are a TalkTalk customer for phone/broadband (Faster Fibre 65, accounts in my mothers name) and have just recently re contracted as part of the...

FloJo65 by Chat Champion
  • 223 Views
  • 3 replies
  • 0 like

End of contract termination

Hi, I have cancelled my TalkTalk service and moved to a new flat. My move was on July 1st, but my service is still live until 14th. I was just contacted by my letting agency that new tenant is not able to setup a new service because it's blocked by m...

rampa by Popular Poster
  • 146 Views
  • 1 replies
  • 0 like

Moving house

I am moving house would like to take my talktalk services with me but the other house just has the phone socket not the double socket for the phone and broadband can yous change it

Resolved! Home and service move thank you

Thanks for a perfect home move, everything up and running on schedule. Nice to see the system working so well thanks to all those who contributed.

Divsec by Community Star
  • 162 Views
  • 1 replies
  • 2 like

Moving home to an adress not covered by talk talk.

Hi all, I'm in a pickle as I've only just upgraded to a new package so my contract is for another 23 months but I'm moving home at the end of the month to an area not covered by talk talk. We're moving to EX32 7QA. None of the properties here can be ...

Bembo by First Timer
  • 257 Views
  • 4 replies
  • 0 like