My 83 year old mother has recently changed address and wanted to move her telephone number with her. She is being billed for her account and the bill is coming to her new address but her old number is not registered to this address. She has a totally...
Hi community!Tried to put through a home move online through the dashboard, but it has asked me to call support. Just to satisfy my own curiosity before I can call them tomorrow, is this likely due to a problem (i.e. no phone line/number at new addre...
Hi All, I have recently moved home and found that TalkTalk has hiked my price up from £28 to £35, and placed me onto a new 18month contract. I was under the impression I would have remained on my previous contract as I was under a 24month even after ...
Hi guys, I wanted to ask if you have any idea of how long it'd take for the final bill post-disconnect to be issued? I sent my termination request on the 24th of January, I returned my router shortly after (context https://community.talktalk.co.uk/t5...
I can’t register my new account. Tried the online chat last night and was assured all would be ok in 24 hours and it’s not.
Hi, I have been with TalkTalk for many years, I never check my bills or online account as I've never had any problems and their broadband service is great. However, I am soon to be moving in with my fiancee and so logged in to look for information ab...
3rd December,I placed a home move order and was told transfer date would be the 23rd December. 19th December,There were issues with installation, and I was told the new transfer date would be the 27th December. I cancelled my plans to move in until t...
Hello, My service ended on the 9th Dec. When can I expect to have my final bill/refund. Additionally, I was told I'd be sent a return bag for my equipment but I'm yet to see this arrive. Please can I confirm this is still on the way as I'm moving hou...
Help! I'm not sure what to do. I keep getting to this stage, hitting confirm and then getting stuck on this greyed out, spinny wheel thing. Anyone else had this issue and been able to overcome it?
I no longer live in the property, I moved out of the old property on the 01/08/24. I do not owe all of the outstanding balance. Please process this as my request for a SAR as I know I have contacted you previously to inform you about me moving out of...
I moved from my previous address to a new one. talktalk helped with the transition and i have been on direct debit since. Yet i got a mail by post from debt recovery that i owe talktalk debt. please assist as i do not owe.
On one page it says "We are here 24/7" then the next it says "look at each departments opening times. " Confused?
I moved house at the end of last month, and renewed my contract with TalkTalk for another 18 months. I received a letter a few weeks ago saying I'd receive a final bill - I then called TalkTalk and was told I didn't need to worry, there will be no fi...
Hi,I rented my house when I moved abroad. A tenant was living there and was using TalkTalk as ISP.When they left, in September 2023, they told me they closed their TalkTalk account. To date, TalkTalk is still sending to my house address the invoices ...
Hi. Beginning of December I have moved to new home. I have contacted customer service and they advised me that I need to cancel account on my old house and open new account on new home what I have done. I was informed that my old account will be clos...
I contacted talk talk via live chat on the 14th of October requesting a cancellation as I was moving home. I was advised to call them. Which I did on the 16th of October 23. My account was cancelled as I was moving home. Now we’re in feb 24 and I’m b...
Wondering if anyone has any experience or advice on what I should do with a live complaint I have unfortunately had to raise. The basics of the complaint are that I booked a home move over the phone to ‘carry over’ my services to my new property on 2...
Hi I have just received a message to say I have not paid my account for 2 months . This is because I cancelled it on the 1 st of November.
I have tried quite a few times on different devices to move home with my account but keeps getting stuck in confirmation
As I write this I'm in tears.I have never been treated as badly by one company in my life. I have been a customer of TalkTalk for years with no issues at all..... Until now. I moved house in November. I moved in with relatives and did not need an int...
My fibre65 contract ended 26/11/12 at my old address and started a new service plan automatically, I called to cancel ~29/11/23 and confirmed that there would be no further charges. Since moved to a new house and have taken out a new TalkTalk contrac...
Hi, My mother was taken into care following a fall/stroke and losing capacity, Her TalkTalk broadband/phone service is out of contract but is still being charged (direct debit), TalkTalk won't talk to me as I am not the account holder. We have applie...
Hi, I've cancelled my TT service as I've moved home on 3rd April. I was told my service had to be cancelled on 21st April at the earliest and I was charged an early termination fee which was paid this month. Now I've received a bill at £0 and when I'...