Good afternoon,
I hope you are well.
I did yes, this is why I have requested the SAR as the notes on the call should have been logged as I informed yourselves about me moving our of the property on the 01/08. I will not be paying any remaining bills from the 01/08.
I will however pay the remaining detailed below (£39.30), please see email I have copied and pasted received by myself on the 02/09/24 from yourselves. I will not be paying the full balance of £142.90 as I did not live at this property. Please call off Moorcroft Debt Recovery Limited - Reference 007832263533 also as this error is partially my own for not paying the £39.30, life has been busy and stressful, my apologies, as well as Talk Talks for not logging my details correctly for when I moved out of the property.
| REMINDER | | Outstanding balance of £39.30 |
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| | | | | | | | | | | | Ref: FREMA/C-20240825-667 |
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| | Telephone: 0345 172 0029* |
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| | | Your TalkTalk service will soon be restricted as we've not received payment from you, and this is now overdue. To avoid any interruption to your service, please pay the £39.30 that's outstanding on your account today. |
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| | | | | Pay quickly and securely by clicking on the Pay now button above. |
| | | Call our automated 24-hour payment line on 0345 172 0040. |
| | | Find another payment method that suits you on our website. |
| | If you've paid the outstanding amount in the last few days – thank you - you don't need to do anything else. | | |
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| | | | You'll have restricted access to your phone and broadband services until the balance has been paid. |
| | | You'll continue to be charged admin fees for late payment each month your account is overdue. |
| | | It might affect your credit score and your ability to borrow in the future. |
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| If you're having trouble paying your outstanding balance, we want to help. Please don't ignore it. Find out about the payment support we can offer to help get you back on track via My Account. You can also talk to a member of our collections team online via Chat.
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If you need to speak to one of our specialist collections team, please call 0345 172 0029 where we can discuss payment support options available to you.
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| | If you're struggling with debt, talking about it is often a big step to getting back on track and feeling in control. | | |
Here are the details of some external organisations you can speak to for free. | | |
Citizens Advice Bureau - 0344 411 1444 | | National Debt Line - 0808 808 4000 – (For customers in England) | | StepChange - 0800 138 1111 – (For customers in Scotland, Wales & NI) | | |
Yours sincerely, | | |
Your TalkTalk team | | |
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