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Final bill after home move/contract renewal

Eloisesl
Chatterbox
Private Message TalkTalk

on ‎20-05-2024 01:06 PM

Message 3 of 3

I moved house at the end of last month, and renewed my contract with TalkTalk for another 18 months. I received a letter a few weeks ago saying I'd receive a final bill - I then called TalkTalk and was told I didn't need to worry, there will be no final bill. My outstanding balance is now showing as £115 due to an early exit fee. Why have I received a final bill when 1. I was told I wouldn't, and 2. I didn't cancel my contract?

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎31-05-2024 09:27 AM

Message 1 of 3

Hi Eloisesl

 

Sorry for the mistake, I can see the fee was removed by our customer services. 

 

Apologies again

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎20-05-2024 04:58 PM

Message 2 of 3

Did you use the Home Move team to set up the new service, @Eloisesl?

 

Only then should the old contract end without early termination fees. 

 

If you didn't use that process they will be treating it as the end of the old service irrespective of starting a new one.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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